Guideline tours provided the best overall experience possible. I spoke with Paul on the phone the day before our tour and he provided some extract details about the service and even gave me suggestions on where to go to lunch before we met the tour as we had a couple hours to kill. The next day was travel day and our flight was delayed over four hours and we were going to miss our tour. I called guideline and talked with Bing. After realizing our schedule was booked and there was no way for us to get a tour in on the next scheduled day Bing said she would just give my family a private tour. Talk about customer service. I went from being stressed about missing the tour the family was looking forward to, too having Bing provide a solution I as not expecting. Bing instructed me to call her when we landed in Los Angeles and we arrange to meet. Being met us at the agreed-upon location and then proceeded to take us on a private tour that lasted more than 4 hours. It covered all of the highlights that are original tour promised plus many more. On this private tour we went to the observatory, we toured the neighborhoods of the stars homes, we went into the Hollywood and Highland area to then Chinese theater, we stopped at the star walk, she let us out and we...Guideline tours provided the best overall experience possible. I spoke with Paul on the phone the day before our tour and he provided some extract details about the service and even gave me suggestions on where to go to lunch before we met the tour as we had a couple hours to kill. The next day was travel day and our flight was delayed over four hours and we were going to miss our tour. I called guideline and talked with Bing. After realizing our schedule was booked and there was no way for us to get a tour in on the next scheduled day Bing said she would just give my family a private tour. Talk about customer service. I went from being stressed about missing the tour the family was looking forward to, too having Bing provide a solution I as not expecting.

Bing instructed me to call her when we landed in Los Angeles and we arrange to meet. Being met us at the agreed-upon location and then proceeded to take us on a private tour that lasted more than 4 hours. It covered all of the highlights that are original tour promised plus many more. On this private tour we went to the observatory, we toured the neighborhoods of the stars homes, we went into the Hollywood and Highland area to then Chinese theater, we stopped at the star walk, she let us out and we walked around Rodeo Drive and Beverly Hills. The tour exceeded all of our expectations especially due to the fact that we missed a scheduled tour and what they did for us was above and beyond anything we expected. The fact that they were able to pull this together for us and give us an amazing experience on short notice says a lot about this organization and the people that work there.

Bing was completely awesome. I don’t know if we could’ve asked for a better tour guide.
A five star review of these guys doesn’t seem like justice they should be at least 10. Not only did she show us the sights of the town but we had some really great conversations about a lot of different topics. Guideline tours is an example for all other companies to stand up to and be held to. The customer service they showed my family was above and beyond. I truly think this is just the way these guys are every single day. I can’t comment on the other tour companies out there because I didn’t spend any time or money with them, but I will tell you if you want to insure an amazing tour and an experience you will remember for the rest of your life book with Guidelines tours. You won’t be sorry
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