Wow! I don't know if I can properly express how awful of an experience I had going here. When we first arrived we decided to hit some balls on the range first, so I reserved us a spot while my friends went to get some balls and clubs. I stood there for about 15 minutes wondering why they weren't back yet, and a few minutes later they returned. My assumption was that there must have been a long line, but that was not the case. According to them they spent 15 minutes being yelled at by the awful woman behind the counter for no reason. I figured they were exaggerating the situation and that they must have done something to cause this woman to yell at them.
They told me that I needed to go get clubs from her, because she wouldn't let them get clubs for me without me being present. I went in figuring as long as I was polite there would be no reason for the woman to be mean to me or treat me the way my friends claim they were treated.
So I walked in with a smile on my face and said
"Hi, my friends told me I needed to get clubs here, they said I was on a list"
to which she goes
"nobody left you any clubs here!"
I was shocked this woman instantly started yelling at me. So I say "Sorry, that's not what I meant, I need to rent clubs". I don't recall exactly what she said next but she didn't seem to want to give me clubs, so I said "if there's a problem I don't need any clubs I can just borrow theirs." She responds with "You can't use their clubs!"
She then reaches for clubs and asks what I need. She starts naming off clubs, so I say, "I don't know a ton about golf, so just give me what you think i'll need", which was the worst thing I could have possibly said. She yells "Do you even know how to play golf!" I was speechless. I felt like anything I said was just going to make her angrier. I am no golf pro, but I did take a golf course one semester in college so I understand the basics, but never learned much of anything on the different type of clubs. While I could have asked for the clubs that I thought were right, I figured it best for her to decide what I needed since its her job and she would probably know what I needed better than I did.
She yelled once again "Do you know how to play golf!?! Luckily a customer behind me just yelled out what clubs to take. So I said "can I please have those clubs" but she still kept yelling "do you even know how to play golf?"So I just repeated "can you please give me the clubs", which eventually wore her down and she gave me the clubs.
To top it all off we had to wait like an hour and a half to actually play and once we got on the course we had to wait like 10 minutes at each hole.
To anyone who actually read all of this i'm sure you think i'm just exaggerating things and that this couldn't possibly be that bad. I understand that, I would think the same thing, actually I did think the same thing when my friends told me what happened to them, but I can assure you the experience was that bad.
If the owner of this establishment happens to look at this the woman I am referring to was an older woman, probably in her 50's or 60's who was working on 06/17/12 around 3pm. You need to fire her, because if this is how she treats customers you can be sure that you are loosing customers from her attitude alone.
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