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“Great location” 4 of 5 stars
Review of The Ritz-Carlton, Los Angeles

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The Ritz-Carlton, Los Angeles
Ranked #25 of 347 Hotels in Los Angeles
Certificate of Excellence
Level Contributor
161 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 55 helpful votes
“Great location”
4 of 5 stars Reviewed June 28, 2013 via mobile

Stayed here for a conference and tagged an a few extra days for vacation. I agree that staff not nearly as attentive as with other ritz properties we have stayed at. They are busy and treat you briskly. Valet parking is expensive for visitors. Pool area is small but nice. Pool waitstaff was too busy to take our order so had us use the phone to call room service. The only reason to stay here is the location. Great place to stay to catch a kings game which we did. The rooms are nice, bathroom especially well appointed. Comfortable bed. Service a thumbs down.

  • Stayed March 2013
    • 4 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
1 Thank Trazona
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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451 reviews from our community

Traveler rating
    301
    88
    37
    14
    11
See reviews for
111
136
37
97
Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (97)
Date | Rating
  • Chinese (Simplified) first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Polish first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Any
English first
Level Contributor
15 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 stars Reviewed June 27, 2013

Loved our room! It was a standard room and was just perfect. Nice bathroom and I especially like the blue glass separating the bathroom from the bedroom. The rooftop pool is gorgeous and would definitely recommend checking it out during your stay.

  • Stayed November 2012, traveled on business
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank Valerieapaul
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Irvine, California
Level Contributor
6 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
2 of 5 stars Reviewed June 20, 2013

We booked the hotel because of all the excellent review on the tripadvisor, plus our past experience with Ritz-Carlton. Unfortunately, this is not a Ritz-Carlton standard of service. This Ritz is located on the higher levels of JW Marriott, not sure if they rotate their staff. We have never experienced such a bad service at Ritz.
The only good part is their spa service, I got a prenatal massage, and the service and technique was excellent!
The hotel room was well decorated, but lack of modern technology. For a hotel build in 2010, the electronics they used are outdated. The shower temperature control was loose, so we have to keep on adjusting the water temperature while shower.
We also tried the WP24- overprice Chinese Food. The food quality was terrible because everything was over cooked. The dessert was great!! If you really want to enjoy the view, I would suggest you to sit at their bar area, and order the Yuzu Cheesecake. It was delicious!
In room breakfast was not good, but LA Market breakfast was even worst with bad service. I think going to IHOP will have a better breakfast than eating in the hotel.
When we checked out, I was waiting for the front desk to ask how was our stay, so I can tell him all about our experience. He did not even ask, and he also made a mistake on our final bill.
There are many more nicer hotels in Los Angeles area, this one is just not up to Ritz's standard.
I would not recommend anyone to stay there.

  • Stayed June 2013, traveled as a couple
    • 1 of 5 stars
      Value
    • 3 of 5 stars
      Location
    • 3 of 5 stars
      Sleep Quality
    • 2 of 5 stars
      Rooms
    • 3 of 5 stars
      Cleanliness
    • 1 of 5 stars
      Service
Helpful?
4 Thank GreenHuntingtonBeach
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Aurora, Colorado
Level Contributor
106 reviews
99 hotel reviews
common_n_hotel_reviews_1bd8 118 helpful votes
3 of 5 stars Reviewed June 19, 2013

There is nothing wrong with this hotel but there is also nothing that really wows you about it either. And I guess that's the problem. When I am staying at a Ritz I am looking for that wow experience. For starters there is really no lobby to this hotel. The Ritz takes up floors 22-25 of the Marriott hotel at LA Live. If you want anything you expect to find in a lobby you need to go to the Marriott lobby which is connected to the Ritz "lobby" via a hallway. I had to go to the Marriott for the ATM, for a drink at the bar, and for an appetizer before heading out to dinner. None of this is available at the Ritz. I became so accustomed to going to the Marriott for everything I even started using their concierges even though the Ritz does have a concierge available. The room itself was pretty standard in terms of furnishings, size, and amenities. I just didn't feel it was of 5 star quality. So again, there is nothing wrong with the place but don't go expecting to be blown away. I wish I would have kept my 100,000 points for my two nights stay and got more bang for my points buck elsewhere.

  • Stayed June 2013, traveled with family
    • 2 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 3 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 3 of 5 stars
      Service
Helpful?
4 Thank WebBrown
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Los Angeles, California
Level Contributor
19 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
5 of 5 stars Reviewed June 19, 2013

Very nice luxury rooms to the fullest cant beat the ritz we are marriott reward members and really love there hotels especially this one the staff was friendly and helpful when checking in the only thing was the room service was very good our order was not correct. Other than that nice comfy beds and a beautiful view over looking the city and we loved the steam shower bath tub.

  • Stayed May 2013, traveled as a couple
    • 4 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
1 Thank Rhodes2vacation
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
New York City, New York
Level Contributor
77 reviews
49 hotel reviews
common_n_hotel_reviews_1bd8 97 helpful votes
2 of 5 stars Reviewed June 19, 2013

I just called the Ritz for my buddy who will be staying at the hotel with his family, 3 rooms in August. My buddy want me to explore the different options he has because he didn't make the reservation and it's a special, they are celebrating their 20 year anniversary with the family. I want to say that the attitude that I just received from Mike in reservation was not one that I'm not used to as a ritz carlton client/guest! I explain to him that's it will be his 20 anniversary and they want it to be special wanted to know a few things about the hotel and different room options a, my concerns that's its a Marriott , he didn't care!!! I'm speechless ! I'm the one that told him he can't go wrong with the Ritz, wow , I'm going to tell him what just happened and have him reconsider his stay.

  • Stayed June 2013, traveled solo
    • 1 of 5 stars
      Service
Helpful?
3 Thank Knicpo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Orange County, California
Level Contributor
98 reviews
74 hotel reviews
common_n_hotel_reviews_1bd8 138 helpful votes
5 of 5 stars Reviewed June 3, 2013

We were lucky enough to stay at the Ritz at LA Live for the third time for a company event. As with our prior two stays, the hotel was excellent. (Check out my prior reviews of the hotel for lots of details.)

If you take nothing else away from the reviews, take the advice of adding Club Lounge access to your stay. It is definitely worth it to have such a wonderful place to hang out during down time, not to mention the food and drinks.

This trip, we were able to take advantage of the spa and it was also fabulous.

My only incredibly small criticism is that we didn't like the shower head - not enough water pressure!

But other than that, we loved the hotel yet again and highly recommend it.

  • Stayed May 2013, traveled on business
    • 5 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
2 Thank SarahInSoCal
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about The Ritz-Carlton, Los Angeles

Property: The Ritz-Carlton, Los Angeles
Address: 900 W Olympic Blvd, Los Angeles, CA 90015-1338
Phone Number:
Location: United States > California > Los Angeles > Downtown
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Swimming Pool Wheelchair access
Hotel Style:
#5 Business Hotel in Los Angeles
#8 Romantic Hotel in Los Angeles
#9 Spa Hotel in Los Angeles
#11 Luxury Hotel in Los Angeles
#15 Family Hotel in Los Angeles
Price Range (Based on Average Rates): $$$$
Hotel Class:5 star — The Ritz-Carlton, Los Angeles 5*
Number of rooms: 123
Reservation Options:
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Also Known As:
The Ritz-Carlton, Los Angeles Hotel Los Angeles

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