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“Excellent service, perfect location for us” 5 of 5 stars
Review of The Ritz-Carlton, Los Angeles

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The Ritz-Carlton, Los Angeles
Ranked #25 of 347 Hotels in Los Angeles
Certificate of Excellence
New York City, New York
Level Contributor
22 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
“Excellent service, perfect location for us”
5 of 5 stars Reviewed November 19, 2012

We stayed at the Ritz for one night and since we were there for such a short period we choose the LA Live area. The Ritz is connected to the JW Marriott next door, although separate entrances/elevators. Restaurants, movie theater, Staples Center etc are all right there. We went to the California Science museum to check out the Space Shuttle Endeavor and it was a short drive.

When we pulled in. the valet and bellboys were very nice and attentive. Check in was great, very friendly staff. Extremely small lobby. Love the iced tea and cups by the elevators. Our room was fantastic. New, clean, modern, comfortable. I love the set up of the couches by the windows and our view was amazing. The bathrooms are superb. Separate tub and rainforest shower, separate toilet, and two sinks with plenty of space and amenities. Beds were so comfortable.

After checking out we wanted to grab lunch and the valet was nice enough to bring our car around just so we could put our bags in it and then he brought it back when we returned from lunch. Fantastic service. Unfortunately it was the Twilight premiere the day we left so the area was overrun by a lot of obsessed teenagers, but you'd never know it at the Ritz. It is like a little oasis in the middle of LA. We will definitely stay here whenever we return to LA. Expensive but worth it.

  • Stayed November 2012, traveled as a couple
    • 4 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank NYC413
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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451 reviews from our community

Traveler rating
    301
    88
    37
    14
    11
See reviews for
111
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97
Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (97)
Date | Rating
  • Chinese (Simplified) first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Polish first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Any
English first
Washington, D.C.
Level Contributor
42 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 46 helpful votes
5 of 5 stars Reviewed November 10, 2012

We spent only one night at the Ritz in downtown LA yet found the service superior--not only compared to other hotels but compared to other Ritz Carletons. At check in we were offered champagne and upgraded for no extra charge. The club lounge is over the top with beautiful and delicious food and service. The rooms are perfect down to every detail such as a night light that detects motion to go to the bathroom in the middle of the night. Every person of the staff who spoke to us for any reason was very polite and professional. And be sure to eat at Wolfgang Puck's restaurant in the hotel overlooking the city!

  • Stayed November 2012, traveled with family
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
1 Thank Lynne F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Santa Rosa, California, United States
1 review
common_n_hotel_reviews_1bd8 7 helpful votes
1 of 5 stars Reviewed November 7, 2012

I was harassed by security, had a broken mini bar in my room, told that i could "stay somewhere else" by hotel staff when i brought this to their attention and my room was not serviced over a 4 hour period of time in which i requested service twice. DO NOT waste your money here.

  • Stayed November 2012, traveled with friends
    • 1 of 5 stars
      Value
    • 1 of 5 stars
      Location
    • 1 of 5 stars
      Sleep Quality
    • 1 of 5 stars
      Rooms
    • 1 of 5 stars
      Cleanliness
    • 1 of 5 stars
      Service
Helpful?
7 Thank Amanda E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
West Chester, Ohio, United States
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
5 of 5 stars Reviewed November 5, 2012

My son and I stayed one night in July when out west for Summer AAU basketball. Upon arrival, I was greeted with a glass of Champagne and a quick check in. The hotel is amazing and is connected to the JW Marriott right across from the Staples Center. The staff was very helpful directing us to the area. The Movie Theatre accross the street is perfect. We enjoyed walking around LA live and had dinner at one of the restaurants. The room was Ritz at its best!! And the turndown service is just what you expect from the Ritz. They even put our slippers they provide right next to our bed! The best part of the hotel is the pool on the 24th floor (I think that is the correct floor). Swimming at night was really awesome. You look up at the residence condos. I used the pool area in the morning also.!!! I highly recommend the RITZ at LA Live.

  • Stayed July 2012, traveled with family
    • 4 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
1 Thank David L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Palo Alto, California
Level Contributor
15 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 stars Reviewed October 31, 2012

The Ritz Carlton is inviting from the minute you enter the lobby. We were there for parent weekend at USC. As soon as we approached the check in desk we were offered cold or room temperature water bottles. There were beautifully wrapped Football shaped cookies for all guests to make USC parents feel welcome. They checked us in early and as we rounded the corner to the elevator they had a cooler filled with Pomegranate Pineapple juice for guests to enjoy. A key card is required to reach all hotel rooms, so this added security reassures you. Our King bedded room on the 22 floor was lovely with an expansive view of LA, a small lounging sofa and double sinks in the bathroom. Our last night there we upgraded to the Ritz Club level (it was S/O over parent weekend) and enjoyed the lounge as much as possible. The lounge offers free beverages all days long, coffee, teas, juices soft drinks, wine and beer as well as a basic selection of mixed drinks. They have a small buffet breakfast in the morning, a light lunch and light dinner in the evening and a yummy dessert bar after dinner. There are TV's and computers in the lounge as well. Not only is the hotel wonderful but the service is just what you would expect at a Ritz. The staff is friendly, welcoming, helpful and always asking what they can do to make your stay more comfortable. We will definitely go back to the Ritz and I would highly recommend it for your next trip to LA.

Room Tip: All rooms are good at the Ritz as they occupy the top floors of the Marriott hotel.
See more room tips
  • Stayed October 2012, traveled with family
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
1 Thank janterri
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Porto, Portugal
Level Contributor
132 reviews
47 hotel reviews
common_n_hotel_reviews_1bd8 72 helpful votes
5 of 5 stars Reviewed October 27, 2012

Stayed one night at The Ritz-Carlton. The suite was very spacious and the bed was great. Beign on the 23rd floor you get some great views of the city, a nice plus. Didn't interact much with staff, but the few times I did they were more than helpfull. Thumbs down for the wi-fi, which was very slow that night athough I was told this was a one-time problem.

  • Stayed November 2011, traveled on business
    • 4 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
1 Thank 351pete
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
england
Level Contributor
25 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
4 of 5 stars Reviewed October 17, 2012

I stopped here for 2 nights before flying onto Hawaii , Hotel was very good , room with everything you could ask for, bathroom exceptional. Staff very welcoming and room service excellent.Easy to get to any attractions that LA offer. Definitely would go back again

  • Stayed September 2012, traveled with friends
    • 4 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
Thank rogers1168
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about The Ritz-Carlton, Los Angeles

Property: The Ritz-Carlton, Los Angeles
Address: 900 W Olympic Blvd, Los Angeles, CA 90015-1338
Phone Number:
Location: United States > California > Los Angeles > Downtown
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Swimming Pool Wheelchair access
Hotel Style:
#5 Business Hotel in Los Angeles
#8 Romantic Hotel in Los Angeles
#9 Spa Hotel in Los Angeles
#11 Luxury Hotel in Los Angeles
#15 Family Hotel in Los Angeles
Price Range (Based on Average Rates): $$$$
Hotel Class:5 star — The Ritz-Carlton, Los Angeles 5*
Number of rooms: 123
Reservation Options:
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Also Known As:
The Ritz-Carlton, Los Angeles Hotel Los Angeles

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