We were thoroughly impressed with this property. Our experience started with a very helpful and pleasant young woman at the desk. Check-in wasn't until 3, but since there was a room available at 2 when we got there, we got right in. We liked the security of having to enter a key in the elevator to get to our floor.
I am fairly certain we just had a standard room. While modest in size, it certainly had all the amenities needed, including an iron and ironing board. It was very clean! Bed was extremely comfortable and loved the pillows! We were concerned about facing the bar and outside sitting area since we were only on the third floor, but we didn't hear excessive noise, or anything for that matter. We had several questions while there and every time I would call the front desk they addressed me by our name and were ALWAYS patient, friendly and extremely helpful.
The only reason I gave it a "very good" instead of "excellent" is because we were charged for something in the mini-bar that we did not take after we checked out. HOWEVER, when I did call and tell them we did not take anything, they were quick to reverse the charge ($11+) and were apologetic. Make sure you check your your invoice after your check out.
We visited as a winner of a free trip, but if it fit into my budget and we went back to LA, we would most certainly stay here!
- Official Description (provided by the hotel):
- The W Hollywood Hotel is always ready for its close-up at the entertainment capital of the world's epicenter, where glitz, glamour, power shopping, vibrant dining, and cutting-edge style meet. ... more less
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- Also Known As:
- w Hollywood Hotel Los Angeles