I recently stayed in a suite which I would rate at average condition: Toilet ran continuously, the hand held shower fell off the arm, and the outside noise was so bad I had to wear ear plugs the whole stay. BUT!!!! Then I was over billed $111.00 for "munchies" (no details, just a revised folio) which only upon my escalation of the charge was fixed and then unbelievably they charged me TWO THOUSAND DOLLARS for a puncture hole in the sofa which they claim I did - which I didn't! And when does a hole cost $2,000! and where is the proof - pictures etc, and the itemized repair costs?????? Upon talking with them they were dismissive, patronizing and rude. I am an Accenture Alumni with over 2,000 hotel nights under my belt and this place really takes the cake for the worst experience. W SUCKS. I have had to cancel my CC card.
- Official Description (provided by the hotel):
- The W Hollywood Hotel is always ready for its close-up at the entertainment capital of the world's epicenter, where glitz, glamour, power shopping, vibrant dining, and cutting-edge style meet. ... more less
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- Also Known As:
- w Hollywood Hotel Los Angeles