I am a Platinum member of the SPG program and have never experienced service this bad in the past four years I have been staying at SPG property. The service at this hotel is well below the high standards I would expect when staying at an SPG property, I have stayed in W Hotels around the world, the W Hollywood is by far the WORST. If you are looking for a hotel that responds very slowly to requests, this is the place to stay. I had to call down four times to get my luggage delivered, six times to have my dry cleaning delivered, and left more than ten messages within an hour asking the concierge to return my call (the concierge never returned my call). Also, when speaking to the "not so helpful" whatever whenever representative asking about places in the area to order delivery I was first told to search the Internet to find a place and when I probed further about restaurants was asked "would you like me to choose your food for you too?". This is the WORST W hotel for service, I would NOT recommend this place to anyone, and I will NEVER stay here again!!!!!
- Official Description (provided by the hotel):
- The W Hollywood Hotel is always ready for its close-up at the entertainment capital of the world's epicenter, where glitz, glamour, power shopping, vibrant dining, and cutting-edge style meet. ... more less
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- Also Known As:
- w Hollywood Hotel Los Angeles