We arrived after Julia's check-in time, as required, and were shocked to find that tenants were still occupying the unit. Julia apologized and said she would refund the first day of our vacation and we should come back the next day, instead (already a horrible, inconvenient experience for our group visiting from out of town).
The next day (again after check in time) we asked to meet Julia at 4pm and she said she could not meet to give us the key until later. At this point, I told Julia to forget the reservation and just refund us the entire amount. Unfortunately for us, TripAdvisor had already released the full funds to her and, despite TripAdvisor helping us as much as they could to obtain our refund, they advised us that once the release the funds, it is out of their control.
Julia has one other bad review on this site. Unfortunately, we did not pay enough attention to that review and it 100% reflects the same experience we had.