Before you read my review, look at others (good & bad) and just see how rude and arrogant the owner of the hotel is in his reply to customers... And I haven't even met him/her!!!
Before I start, we phoned the hotel in May before we travelled to the states to ask about parking and to see if there were any hidden costs, as we booked through a third party website, and it didnt mention additional costs... we were told it was free for hotel guests to park!!!!
On arrival, the staff never mentioned anything about parking costs!!! As we checked out, we were rudely told that we owed $60 for parking in the "hotel" car park.... (Car park used by every man and their dog without paying) Total rubbish!!! Bertuno, before you start your rude and sarcastic reply, we saw the sign at the car park but didn't think
anything of it as we were told there was no charge and no mention made of it when we checked in!!! Before you blame your customer, I would train your staff to be customer friendly and efficient, so that the CUSTOMER knows what their costs are before they leave.
Now to the hotel, yes it has an absolutely stunning interior in the lobby, and the bar and pool are as good as I've seen!! We were given a room on the 11th floor and it was tiny and dark... And to be fair to the manager at the time gave me the option to move to a bigger room when I complained cause I felt clostaphobic... However the room I moved to, although was bigger, wasn't very good!!!! Like others mentioned, there is absolutely no amenities, no clock, no kettle, no plug for the bath so I could have a soak!!! The bed we had in room 305 sank in the middle, which meant me and my partner ended up rolling into the middle of the bed in the night!!!
To sum this place up, lovely lobby and pool, rooms small but clean, no amenities what so ever, extremely rude staff, by the sounds of it the owner is rude, the aircon unit is loud, breakfast is the worst I've tasted and over priced hence why I ate there once and not again, did I mention the staff were rude????!!!!!
If you value good quality service, friendly staff and a decent hotel, go to a Best Western, because lets face it, if you spend your hard earned money on staying in a hotel, you don't want to be scowled at by the the staff and you don't want to pay to stay in a room the size of a box!!
Bertuno, remember the customer is right even when they are wrong, it's basic customer service!!!! I can now see why you have so many poor reviews, and I hope you address the issue cause to be honest the hotel had potential and could have better reviews if listen to the reviews!!!
- Official Description (provided by the hotel):
- Hotel Figueroa was recently restored to its 1920's Spanish Colonial splendor. There are 268 room and suites, all designed with comfortable elegance and in-room technology in mind for today's modern traveler. With two destination restaurants and four bars, a grand and expansive lobby, and breathtaking pool area, Hotel Figueroa stands at the center of Downtown LA's vibrant arts scene, attracting locals, foodies, artists, and all manner of creatives as well as the discerning traveler. At the heart of DTLA’s thriving culinary and cultural renaissance, Hotel Figueroa is located across the street from LA Live, the Staples Center and the Los Angeles Convention Center, and is in close proximity to the Los Angeles Performing Arts Center, the Museum of Contemporary Art (MOCA) and the Broad museum. ... more less
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- Also Known As:
- Figueroa Hotel Los Angeles