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“Seen better days”

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The Westin Los Angeles Airport
Ranked #57 of 355 Hotels in Los Angeles
Reviewed June 14, 2014

OK, it's an airport hotel and therefore it's going to be pretty basic. The Westin at LAX has been around for a long time, and it's seen better days. The rooms are standard, usual furnishings - Heavenly Bed, Heavenly Bath - but nothing remarkable or memorable. The hotel itself shows a lot of wear and tear. The panels inside the elevators are dented and scratched and not very well connected - wobbling and loose, shaking as the elevator door opened and closed.

There are a lot of meeting going on in the hotel, and coupled with travelers staying because it's close to the airport, makes for a lot of guests and a lot of wear and tear. Just doesn't seem like the hotel is keeping up on the maintenance.

The staff if very attentive, but that doesn't make up for the physical condition.

Hotel van also serves the Sheraton Four Points, so keep that in mind when returning to the airport.

  • Stayed: May 2014, traveled on business
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1  Thank SFworldtraveller
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TheWestinLAX, Guest Experience Coordinator at The Westin Los Angeles Airport, responded to this reviewResponded June 16, 2014

Thank you, SFworldtraveller for taking the time to share your feedback regarding your time with Westin. As we prepare for a comprehensive renovation, we are always working on keeping our look fresh and well-maintained. Rest assured that we will be taking your feedback seriously. Although we’ve recently refreshed the look of the elevator cars, we’ll be sure to investigate them in particular. Thank you again for letting us know of that opportunity.

We certainly look forward to showing you the benefits of our hard work next time your travels bring you through LAX. Until then, stay in touch.

Regards,

Guest Experience Coordinator

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,659 - 1,665 of 3,554 reviews

Reviewed June 13, 2014 via mobile

We stayed here back in July of 2006. So, I am VERY late in writing this review. To this very day, I still remember how comfortable that bed was! The hotel was great. It's very conveniently located near the airport. The comfort of the bed is what remember most. Best hotel bed EVER!

Stayed: July 2013, traveled as a couple
Thank snickers3924
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TheWestinLAX, Guest Experience Coordinator at The Westin Los Angeles Airport, responded to this reviewResponded June 16, 2014

It is a true testament to the Westin Heavenly Bed, snickers3924, that you recall such fond memories of The Westin Los Angeles Airport after so many years. We hope that you continue to look for Westin when your travels bring you through LAX. If you just can’t wait, you can also look to bring the Heavenly Bed home from westin.com.

Regards,

Guest Experience Coordinator

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Reviewed June 10, 2014

Solid property, nothing special but close to LAX. Great for a night, the free shuttle to LAX really helps. The hotel is clean and modern, a little bland.

There is onsite parking in the garage next to the hotel which is easy to use.

  • Stayed: February 2014, traveled solo
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1  Thank scherzva
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TheWestinLAX, Guest Experience Coordinator at The Westin Los Angeles Airport, responded to this reviewResponded June 16, 2014

Thank you, sherzva, for taking the time to review your experience with Westin. It is always a pleasure to receive the endorsement of a top contributor to TripAdvisor. We look forward to the opportunity to see you again.

Regards,

Guest Experience Coordinator

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Reviewed June 10, 2014

When you live in San Diego often times you end up having to fly out of LAX which means a Commuter Airline flight to start your trip. That 20 minute flight (each way) can end up costing hundreds of dollars and, frankly, I don't like those small planes.
Instead, what we do is drive up to Los Angeles the night before, stay the Westin LAX, then take the 5 minute shuttle over to the airport the next day for our flight. IF you call them you can get a rate that includes up to 7 days of parking. If you are staying longer than 7 days then consider staying a night when you get back and they can reverse the 7 nights for that 2nd stay so they apply to the previous nights. It might sound complicated but it's not.
The beauty of it is that you can actually make a 6:30am flight out of LAX which you simply can't do because nobody flies from San Diego to LA that early.
As for the hotel, well, it's a Westin. It's not the newest or most modern Westin around but we've stayed there many times and it more than meets the 3 basic criteria of a hotel; "Clean, Quiet, Comfortable". I"m sorry, the Heavenly Bed is truly heavenly and this Westin doesn't cut corners on their bedding. There's a nice pool/spa if you have time and the Restaurant/Bar there are actually quite good. Order a drink with Oranges, Grapefruits, Limes or Lemons and they actually squeeze the juice from fresh fruit. I've never had a bad drink or a bad meal at this hotel.
Last, but not least, if you book in advance, the rates can be downright cheap. A night at a 4 star hotel with 7 nights of parking for well under $200? I call that a deal considering that you could spend more than half that just for the parking.
They run a shuttle every 30 minutes to the airport or you can take one of the taxis which are always parked just outside. I even take a taxi from the airport back to the hotel but to avoid ruining the driver's day because he waited in a huge line to get that fare, I just hand him $40 and tell him "I know you hate short fares". Then you get a huge smile and a nice conversation while they whisk you to the Westin which IS literally around the corner from the airport. After a 30 hour trip (I just got back from Africa) My Tanzanian driver was cheerful and engaging for the short ride which kept me from passing out from exhaustion.
For an airport hotel, this is a complete home run.

Room Tip: Never had a bad room so hard to give a tip
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  • Stayed: June 2014, traveled with friends
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1  Thank JoeSanDiegoCA
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TheWestinLAX, Guest Experience Coordinator at The Westin Los Angeles Airport, responded to this reviewResponded June 13, 2014

JoeSanDiegoCa, it is always a pleasure to hear from a savvy traveler how to best make the most of being with The Westin Los Angeles Airport. Thank you both for taking the time to share the story of your experiences with the TripAdvisor community and for the 4-star review. As your travels from Southern California continue, we look forward to providing rest and renewal at The Westin Los Angeles Airport.

Regards,

Guest Experience Coordinator

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Reviewed June 9, 2014

We stayed here before leaving on an early morning flight from LAX. We were able to leave our car in the front circle while we checked in and unloaded our bags. After getting settled, we returned our car to Thrifty which was right next door - super easy!

Checkin was quick and the room was great with luxe bed linens. I had asked for a quiet room and it was great - didn't even have any hall noise. The pool is lovely and quite large - wish that I could have used it, but we didn't have time. I was really happy with the shuttle service in the morning and plan to stay here whenever I need to be near LAX.

Room Tip: Ask for a quiet room.
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  • Stayed: June 2014, traveled with friends
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Thank keepdancin
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TheWestinLAX, Guest Experience Coordinator at The Westin Los Angeles Airport, responded to this reviewResponded June 13, 2014

Thank you, keepdancin, for the 5-star review of The Westin Los Angeles Airport. It is delightful to know that our convenient location and Westin Heavenly Beds will retain your loyalty. Continue to travel well, and we look forward to welcoming you back soon.

Regards,

Guest Experience Coordinator

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Reviewed June 8, 2014

From past Westin experiences and tripadvisor reviews, I picked this Westin as a good place for a one night stay before flying out. The price was competitive with lower rated hotels and my first impression was that we had gotten a great deal. The valet staff and bell staff were wonderful! The check in was slower than most but staff was pleasant and courteous. Our Accessible room was roomy,well appointed, clean and intelligently designed. I was prepared for outlandish prices from the minibar and that met my expectations. However, I was shocked by the cost for internet service. Every other hotel we have stayed in for the last 3 years (about 15 of them) has had free wi-fi. At this Westin it was almost $15 for in room internet service (and ridiculously it was free in the lobby bar!). I talked with the front desk and got coutreous denial of any change to this gouging situation. I decided to not partake of any further outlandish hotel charges this night and went out to a nearby Subway for our supper. Overnight, the bed was comfortable, but we could hear the planes and other guests in the hallway and adjoining room. The Continental Breakfast ordered via the door tag arrived on time, but the server was obsequious and the pastries were small and dried out. Checkout was slow (no quick checkout bill was given) but bell service and airport valet service were great help to me and my handicapped wife. This hotel has the physical location and service staff to be great, but management's cheapness about the internet and the silly cheap toilet paper ( a pet peeve) keep me from recommending it. Next time I'll pick one of the 20 or so competitors.

  • Stayed: May 2014, traveled with family
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Thank Stephen S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TheWestinLAX, Guest Experience Coordinator at The Westin Los Angeles Airport, responded to this reviewResponded June 13, 2014

I apologize to hear, Stephen S, that the cost for internet service marred the otherwise seemingly quite positive experience you had with us. In my diligence to respond to your concern, I did personally visit two competing LAX-area hotels managed by other companies. At both, I found nearly identical pricing for internet access. Hopefully this information, along with the fond memories you have of our convenience, comfort, and friendly service works to renew your faith in Westin. We would be delighted to know that you would be willing to give us another try.

Regards,

Guest Experience Coordinator

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Reviewed June 7, 2014

We stayed at The Westin Los Angeles Airport on our way in and out of LA on our latest trip to the USA. The staff on both occasions were friendly and helpful. Our rooms were clean and spacious, the beds and pillows are quite comfortable and the black out curtains work a treat if you're trying to recover from jet lag. There was also some sort of convention going on so the hotel was quite lively, but the rooms are reasonably well insulated and we were not disturbed. The airport shuttle is quick and convenient.

We ate a lunch and dinner at the restaurant downstairs (The Daily Grill) which was reasonably priced and quite delicious. They also offer room service.

We will definitely stay again.

Room Tip: If there is a convention going on, a higher room is probably better.
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  • Stayed: May 2014, traveled as a couple
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Thank Jessica H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TheWestinLAX, Guest Experience Coordinator at The Westin Los Angeles Airport, responded to this reviewResponded June 13, 2014

Thank you, Jessica H, for taking the time to share a 4-star review of The Westin Los Angeles Airport. Your kind words regarding both the quality of our rooms and the brilliant Daily Grill are certainly rewarding for the associates here. We look forward to welcoming you back to Westin next time your travels bring you through LAX. Until then, stay well.

Regards,

Guest Experience Coordinator

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about The Westin Los Angeles Airport

Address: 5400 W. Century Blvd., Los Angeles, CA 90045-5975
Phone Number:
Location: United States > California > Los Angeles
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#23 Luxury Hotel in Los Angeles
#55 Business Hotel in Los Angeles
#66 Family Hotel in Los Angeles
Price Range: $129 - $250 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — The Westin Los Angeles Airport 4*
Number of rooms: 740
Official Description (provided by the hotel):
The Westin Los Angeles Airport, just four blocks from Los Angeles International Airport, offers easy access to major corporations, marvelous shopping, sunny beaches and fine restaurants. ... more   less 
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Also Known As:
The Westin Los Angeles Airport Hotel Los Angeles
Los Angeles Westin
Westin Lax
Westin Los Angeles Airport

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