We had some trouble with our booking despite having it pre booked & paid some months in advance, on the morning we were due to arrive we received a call to say it had been double booked for the 1st night & we could get a refund & book somewhere alternative ourselves, which was not at all suitable when we had just had a long drive behind us. After some discussion we were relocated to a lower level & standard apartment for one night & change to our original for the remaining stay. Staff were pleasant & helpful but it did knock us off track a bit. Nice apartments but need a little bit better care, cleaning was not up to a good enough standard & showers lacked power. Good location & there is a Whole Foods store & Macys right on your doorstep and a lovely roof top location & pool area I would visit again but wouldn't have my expectations set as high this time.