I had booked our reservation through a third party and it had been mistakenly cancelled. There was a large convention going on that week so there were very few rooms vacant. We were quite worried not only about a room being available but also the price. Victor Caceras happened to be working at the front desk and promptly took care of everything. He gave us a comparable price and a beautiful room. His exceptional care and customer service turned what could have been a very unpleasant experience into a wonderful hotel experience. Thank you, thank you, thank you Victor. You are the kind of person that makes people want to come back to "your" hotel! Sincerely, Donna D
- Official Description (provided by the hotel):
- Located in the heart of the financial district of downtown Los Angeles. 400 Guest rooms and 69 suites are among the most comfortable and spacious in the downtown area. The L.A. Hotel Downtown offers a beautiful outdoor heated pool, a restaurant and one lounge. Close proximity to many attractions including Staples Center, LA Convention Center, L.A. Live, Walt Disney Concert Hall, Cathedral, Dodger Stadium, Beverly Hills, Hollywood, Universal Studios and Disneyland. ... more less
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- Also Known As:
- Marriott Los Angeles Downtown Hotel Los Angeles
- Los Angeles Marriott