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Hotel Bel-Air
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Hotel Bel-Air
nmieke
San Francisco

amazing!!

Review of Hotel Bel-Air
5.0 of 5 bubblesReviewed Aug 6, 2019
I spent one night for a little getaway and I loved every minute of it. The service is perfection and they accommodate every request. My room wasn't ready at 3pm so they comped the lunch by the pool.
The food/service at the pool is very attentive and delicious.
The suite I stayed in was beautiful and modern. The bathroom was perfection. I loved the shower with overhead and hand held.
The bar had delicious cocktails and the Wolfgang Puck restaurant was delicious and great people watching. The service was top notch all over the property.
All in all, a perfect getaway and one of my favorite hotels in the world. Highly rec'd!!
Date of stay: August 2019
5.0 of 5 bubblesLocation
5.0 of 5 bubblesService
5.0 of 5 bubblesSleep Quality
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
DeniseFlanders, General Manager at Hotel Bel-Air, responded to this review
Responded Oct 31, 2019
Dear nmieke,

We truly appreciate your detailed review of your recent stay at Hotel Bel-Air. It's wonderful to know we are one of your favorite hotels in the world - there is no greater compliment than that! We hope to have the opportunity to welcome you back very soon.

Warm regards,
Denise Flanders
General Manager
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Reviewed August 1, 2019 via mobile
Needs Fine Tuning & a New Menu

We had been so looking forward to staying in this iconic hotel. It has recently been refurbished the rooms are truly beautiful the bathrooms dreamy the private patios so appealing, So what was disappointing ? The hotel is part of the Dorchester group but if you expect the same high culinary standards as in their hotels in London or Milan you will be sadly disappointed. The management being aware of our underwhelming dinner experience did all they could to make good, producing a special tasting menu providing free flow of champagnes and wonderful wines but the food was sadly not to standard. I think it is actually an American Californian thing, if you are European and live in Tokyo you are not going to be satisfied with so called gourmet food in the US. Additionally, service standards are very different here, it may be too casual for certain clients.

Date of stay: May 2019
Trip type: Traveled on business
Ask Ruinart7 about Hotel Bel-Air
4  Thank Ruinart7
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
DeniseFlanders, General Manager at Hotel Bel-Air, responded to this reviewResponded October 31, 2019

Dear Ruinart7,

Thank you for taking the time to share feedback on your recent experience. I am very disappointed to hear your experience was not up to your expectations. This is certainly not reflective of the high standards we hold ourselves to.

I would appreciate the opportunity to discuss this further and restore your faith in our restaurant. Please contact me directly so we can discuss your experience in more detail.

Best regards,
Denise Flanders
General Manager

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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Reviewed July 30, 2019 via mobile
Love this place

This place is lovely it’s situated in the middle of a plush housing estate in Bel Air the premises offer everything you require the restaurants are superb the service impeccable and the whole place oozes class

Date of stay: July 2019
Trip type: Traveled with friends
Ask 827martinob about Hotel Bel-Air
1  Thank 827martinob
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
DeniseFlanders, General Manager at Hotel Bel-Air, responded to this reviewResponded October 31, 2019

Dear 827martinob,

Thank you for your review of Hotel Bel-Air. We are so happy to hear you had a great visit.

We hope to welcome you back soon.

Best regards,
Denise Flanders
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Reviewed July 29, 2019
My favorite hotel on the planet!

Coming back here time to time is a bless! I love to walk in the alley surrounded by that beautiful, vigorous and lush vegetation, scents of nature, sound of silence, this is the closest place to paradise on earth. The hotel staff is highly professional and always ready to assist you, food is exceptional too; from breakfast to dinner the experience is simply perfect and delicious, so delicious that you won't want leave. The bar is very cozy with live music almost every night, great cocktails by the king of the barman, Mr. Alan, and an A-List atmosphere that you will love. Thanks to Ms. Denise Flanders and to all the team to make and mantain this place very unique.

Date of stay: December 2018
  • Trip type: Traveled as a couple
    • Location
    • Sleep Quality
    • Service
Ask angelodale about Hotel Bel-Air
3  Thank angelodale
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
DeniseFlanders, General Manager at Hotel Bel-Air, responded to this reviewResponded October 31, 2019

Dear angelodale,

Thank you for your great review! It's wonderful to know we are your favorite hotel - there is no greater compliment than this. I will be sure to share your kind words with the team.

We hope to welcome you back soon.

Warm regards,
Denise Flanders
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Reviewed July 21, 2019
Perfect setting but the All-Star Staff is what this place is all about!

A complete life saver, with crazy power outages threatening to ruin my wife and my anniversary, the staff here in under an hour had us set up with an amazing room and a perfect dinenr with flowers and champagne and cake. Completely saved the day. The hotel is perfect from the time you arrive till the second you leave. Amazing!

Date of stay: July 2019
  • Trip type: Traveled as a couple
    • Location
    • Sleep Quality
    • Service
Ask Mixedbyfabian about Hotel Bel-Air
1  Thank Mixedbyfabian
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
DeniseFlanders, General Manager at Hotel Bel-Air, responded to this reviewResponded July 24, 2019

Dear Mixedbyfabian,

Thank you for sharing your recent experience at Hotel Bel-Air. I am very pleased to hear you had a wonderful stay with us and we were able to make the best of an unfortunate situation. Thank you for celebrating your special day with us, we hope to have the opportunity to welcome you back in the near future.

Best regards,
Denise Flanders
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Reviewed June 30, 2019
Beautiful hotel on 12 lush acres!

We found this hotel after Expedia booked us a room in Santa Monica that was not available when we arrived. After calling to confirm that there was an available room at Hotel Bel-Air, we arrived at 10:30pm and were greeted by Victor Rivero. He was extremely helpful and made sure we were completely satisfied with our room. He consulted with Emma Schur on the room choice and they had us wait in the bar with a complementary glass of wine while they prepared our room. The stay with them was the best experience we have ever had at a hotel! We were with them 2 nights and I did not want to leave!!!!

Date of stay: June 2019
  • Trip type: Traveled as a couple
    • Value
    • Location
    • Service
Ask nancy j about Hotel Bel-Air
1  Thank nancy j
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
DeniseFlanders, General Manager at Hotel Bel-Air, responded to this reviewResponded July 24, 2019

Dear nancy j,

Thank you for reviewing your recent stay at Hotel Bel-Air. I am very sorry to hear you had an unfortunate situation with booking another hotel but glad to hear that we were able to welcome you to the hotel and provide you with a great experience. I will be sure to share your kind words with Victor and Emma, they will be glad to know they made a difference in your stay.

We hope to welcome you back soon.

Best regards,
Denise Flanders
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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