We recently went on a tour with this firm. A 3/4 day full tour with stars homes. There were 4 of us, two UK, and 2 (young) German couple. The driver Matt, was offensive to the young couple from the start, discussing their relationship (best way I can word it!)..he talked non stop about his wife's operations, his music,played his music, very loud.. his poems, showed us very, very little on the agreed itinery, and kept leaving us to make phone calls..then he said we'd go to the farmer's market at tea time (not at lunch as arranged) so drew up in a grotty petrol staion for us to get a sandwich and drink instead. He then /leftlost us at an unorthorised stop, and we had to ask staff there to locate him, they couldn't as he had gone off site, so we had to ring his office to find him, all this in 100 degree heat. By then we had all had enough, so rang the office, and asked him/them to take us back for a full refund. All the way back he shouted abuse at us! He said he was going to be on his 4th suspension, that would be our fault!! The office, however were wonderful, gave us our full money back and were very kind and understanding. The driver was horrendous, and a nightmare, and took us for fools..