We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Just wish they had more rooms”

Best prices for -
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 8 more sites!
JW Marriott Los Angeles L.A. LIVE
Ranked #20 of 357 Hotels in Los Angeles
Certificate of Excellence
GreenLeadersSilver level
Reviewed June 6, 2014

Going to Staples Center many times a year - it is usually a 50/50 deal as to whether or not you can get a room. When we do - it is an excellent time. Right in the heart of LA Live and a short walk to Staples.

  • Stayed: June 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Keith L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Write a ReviewReviews (2,242)
Traveler rating
Traveler type
Time of year
Language
  • More languages

1,152 - 1,158 of 2,242 reviews

Reviewed June 5, 2014

OK, we get it, this property is so perfectly located in downtown LA - a stones throw from the Staples Center and across the street from Nokia Theater - that it's really easy to charge a heck of a lot for a room. BUT, location shouldn't be a reason for charging high-end prices for a somewhat tired and not so high-end property.

The rooms are kinda "plasticy" and worn. For example, the headboards on the beds are made of the kind of fake wood pressboard you find at a Motel 6; and most of the furniture and bathroom amenity holders seem just...well, cheap. And $45 a night for parking? That's NYC rates.

On the other hand, the staff are really nice and the complimentary meals in the concierge room are terrific.

Bottom Line: if this is the part of LA you just HAVE TO be in; then OK, you could stay here. But, don't assume the high price you pay for a room is going to guarantee luxury, cause it won't. Want to spend a lot and get luxury, then stay at the Ritz - connected to the Marriott, and a sister-property - right next door.

  • Stayed: June 2014, traveled on business
    • Location
    • Rooms
    • Service
Thank SDTripster
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
anna l, Sr. Assistant at JW Marriott Los Angeles L.A. LIVE, responded to this reviewResponded June 6, 2014

Dear SDTripster,

Thank you for your honest feedback. We sincerely appreciate your time to write a review about us, and your opinion is of great value to us as it helps us improve our services and amenities for our guests. We apologize for any inconvenience you may have experienced with us, and thank you for the kind words in regards to our staff and Concierge Lounge. Hopefully, we'll be able to welcome you back in the future and show you a different side of us. We hope you have a wonderful weekend!

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed June 3, 2014

My first stay in downtown LA and if you want convenience to Staple Center, Convention Center and Nokia Live! and desire a wide variety of Food and Bar choices, this is the place. The JW sets the standard for service and comfort and their location next to hot attractions tops expectations.

My room was spacious and comfortable and even though I attended a large meeting, the service levels were always and attention from staff never faulted. I even had a chance to eat in the lobby restaurant and again the experience was top drawer.

Again, I highly recommend the JW Marriott, you won't be disappointed.

  • Stayed: May 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank PBruce74
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed June 3, 2014

Checking in was a quick and very cold procedure. Staff do not have a personable touch or seem to answer questions with care. Rooms was very comfortable but not anything I would remember. The car park is detached to the hotel so it is very awkward transferring luggage. Ok location but I wouldnt go back.

  • Stayed: May 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Prashuwholunches
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
anna l, Sr. Admin Assistant at JW Marriott Los Angeles L.A. LIVE, responded to this reviewResponded June 5, 2014

Hello!

Thank you for taking your time to review our hotel. We sincerely appreciate your honest feedback, and will take this as a learning piece to ensure we train our staff appropriately. Please accept our apologies for any inconvenience you may have experienced. Hopefully we'll be able to welcome you back again in the future. Thank you!

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed June 2, 2014

Right in the heart of the city and the LA Live experience is the JW Marriott. Very nice hotel, not too fancy that it's stuffy, just classy. Plenty of dining options right out the door at LA live. Perfect hotel for coming into the city for a concert, game, event, what ever. Only beef, stupid parking rates. It's not unusual but very frustrating when you pay 1/5 of hotel rate to park a car. Besides that love the place. ask for a view of the LA Live area. There use to be good views of the city before they build the hotel next door. Other option, pay a little more and stay at the Ritz, it's really just the floors above the JW.

Room Tip: Ask for view East, South or West, not north, kind of blocked by hotel across the street. My preferen...
See more room tips
  • Stayed: May 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank KevinElls
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed June 1, 2014

I stayed here for a conference. It is in a great location and there is a lot of see & do within walking distance. I was upgraded to a suite and it is great views and was in excellent condition. This is a large hotel with plenty of meeting space. I would stay here again on my next trip to LA.

  • Stayed: November 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank HavePillow
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed June 1, 2014

Great location at LA Live. Excellent for exploring downtown. The room we had was huge and modern. Very clean. The king size bed was extremely comfortable. Corner room with great views of the Staples Center and the Hollywood sign. Service was excellent. The buffet in the Executive Lounge was wonderful. The lobby bar was nice to have a drink or two. I would stay at this hotel again if I need to stay downtown.

  • Stayed: May 2014, traveled on business
    • Sleep Quality
    • Rooms
    • Service
Thank Andrea K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotels you might also like...
Travelers also viewed these Los Angeles hotels
Downtown
Omni Los Angeles at California Plaza
Downtown
The Ritz-Carlton, Los Angeles
The Ritz-Carlton, Los Angeles
#17 of 357 in Los Angeles
670 reviews
Downtown
Sheraton Grand Los Angeles
Sheraton Grand Los Angeles
#7 of 357 in Los Angeles
849 reviews
Show Prices
Show Prices
Show Prices
Downtown
The Westin Bonaventure Hotel & Suites
Central L.A
Sofitel Los Angeles at Beverly Hills
Downtown
Residence Inn Los Angeles L.A. LIVE
Show Prices
Show Prices
Show Prices

Been to JW Marriott Los Angeles L.A. LIVE? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about JW Marriott Los Angeles L.A. LIVE

Address: 900 West Olympic Boulevard, Los Angeles, CA 90015
Phone Number:
Location: United States > California > Los Angeles > Downtown
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Shuttle Bus service Spa Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #20 of 357 Hotels in Los Angeles
Price Range: $334 - $666 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — JW Marriott Los Angeles L.A. LIVE 4.5*
Number of rooms: 877
Official Description (provided by the hotel):
Discover a great location and stunning views at JW Marriott Los Angeles L.A. Live. Our hotel in downtown Los Angeles, California offers impeccable guestrooms, a rooftop pool and bar, and outstanding service in a superior setting near Staples Center, L.A. Live and the Los Angeles Convention Center. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Expedia, Booking.com, Travelocity, Hotels.com, Priceline, Hotwire, TripOnline SA, Cancelon, HotelQuickly and getaroom.com so you can book your JW Marriott Los Angeles L.A. LIVE reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing