I have stayed at this hotel at least 3 times in the last four years, and have had mostly good experiences. The rooms are large, furniture and decore nice, and still has a new feel to it. Room service is good, with good service AND good food. The pool is excellent (although it could be open later) and the front desk is usually good.
Now, I usually stay over contentions, and this is why I am giving a 4 star over the last few stays. I usually book with the hotel direct, or the convention, but last year I was too late. I booked 4 people in a room with a wholesale company called Travel Bound which I have used before, and yes, mentioned all four passengers on the reservation. However, at check in, was given a room with 1 bed. We had a 2 hour fight to try to get a second bed, but were denied a second bed AND denied a second room. My husband only got a concession of free parking when he got out of the front desk the admission that the expectation of four people in a one bedded room was to have two people sleep on the floor, or EVERYONE sleep in a king. His response was "And this is a Four Star hotel, and that is your expectation?"
We went to a target and bought a blow up mattress, but I was still not happy. We got two cars comped for parking, totaling to over $70 per night in compensation, but had to have a fight about it at check out.
All in all, I would recommend that if its over a convention, book ONLY with the hotel directly!
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