I was up there for the LA marathon in October. In my rush to checkout after the race I left several items in the bathroom. I called lost and found as soon as I got home and left a message with my room number and what was left behind. The following day I got a call telling me that "no items matching your description were found in that room." It sound like housekeeping just tossed the items in the garbage (an electric toothbrush, case and canvas toiletry bag) .
I called two days later to speak to a manager. She promised she would double check with lost and found and would call me right back "after a meeting". I waited two days and heard nothing. I called one more time and spoke to another manager on duty. He promised to also do a quick check and would call me. I never heard back.
I understand that it's 100% on me for leaving the items behind but the lack of follow through by the staff was pretty pathetic.
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