My advice is to avoid this upholstered cesspool like the plague. Even though I was travelling on business, had a confirmed (and paid for) room, I was unable to check in without a credit card. After much dancing I got it arranged but corporate has no flexibility and no mercy - all for the sake of 'possible incidental charges' (there were none, I used none of the additional services, thanks Marriott!). The room, on entry seemed clean enough but on close inspection I found long black hairs in the bathroom sink (I have photos) and curly brown (pubic??) hairs on the shower soap dish. YUCK. Housekeeping eventually (1 hour+) showed up to reclean the bathroom, no apology from the non-english-speaking staff. While I waited I tried to get a snack and a drink. Drinks you can get - that's the ONLY vending there is in the entire building. $1.25 bottle of Coke in hand I checked the room service menu - $14.95 was the cheapest item, club sandwich. Nearly $15 for a SANDWICH? Unless it's delivered by a naked dancing girl that's too much. No, dancing girls not available. Attempted to have pizza delivered - only Pizza Hut apparently pays the kickback and is allowed to deliver there. $15 got a large pepperoni delivered (and was quite good). Tried to call home - cordless phone handset dead, despite 'charge' light. Corded phone would not reach desk area - also had a ring loud enough to startle me and no obvious control to turn down. Cheap and flimsy set to boot. Cinema-size television had extremely weak and very directional remote (cheap) that took several seconds per channel change (television signal obviously delivered via house computer network) and dropped out / broke up / went dark a LOT. Nice robe in closet for use in spa - size far too small for average guy like me, unless I wanted to flash the other guests, so no spa for you. I decided to try and get some work done - wireless NOT free (don't buy the dodge about 'free wireless in the lobby' - you get one hour and your machine is locked out by MAC address, contrary to staff's hopeful fibs, besides I paid for a ROOM to work in). Not willing to cough up $15 a night (!) for likely awful service I resorted to local Starbucks for my email and web support. After the event I worked, our team gathered for a drink in the bar - their 'best' single-malt scotch? Glenlivet. Waiter had no idea what any of the other truly good malts were - and took 15 mins to deliver one drink with the lounge virtually empty. Motivation obviously pretty low despite the tony ambiance. The lobby was filled with ear-hurtingly-loud boom-boom disco music even in the morning... not sure what that says about the place. My guess is the manager was on vacation. Combine that with the must-have-room-card-to-access-elevator (for every single guest - some trips took nearly five minutes to go through the foolishness of card-in/punch floor) and the 1960s style (ie hideous) furniture with lots of sharp corners (ow) and I felt very unwelcome.
The Holiday Inn in Fremont made me feel so much more welcome - and was far less than half the price.
- Reservation Options:
- TripAdvisor is proud to partner with Expedia, Booking.com, TripOnline SA, Hotwire, Priceline, Travelocity, Marriott, Hotels.com, Cancelon, Cheap Tickets, Orbitz, getaroom.com, HotelQuickly and HotelsClick so you can book your JW Marriott Los Angeles L.A. LIVE reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.