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Reviewed September 11, 2019

The staff were very friendly & accomodating. Marieta has excellent customer service! Very clean & quiet hotel. Great location close to shopping, Hollywood of Fame, Madame Tussauds, restaurants & more.

Room tip: close to everything, shopping, Hollywood of Fame, Madame Tussauds & restaurants
Date of stay: September 2019
    • Value
    • Cleanliness
    • Service
2  Thank lucyball1
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
HolidayInnHollywood, General Manager at Holiday Inn Express & Suites Hollywood Walk Of Fame, an IHG hotel, responded to this reviewResponded September 13, 2019

Dear lucyball1,

Thank you for writing a review and mentioning how central we are to all the Hollywood attractions and breakfast serviced by our fantastic staff. We love to hear how well our staff crew treats each guests thus motivating us to go beyond the service standards each day. Thank you for choosing Holiday Inn Express Hotel & Suites Hollywood Hotel Walk of Fame. Be sure to come see us again during your next trip to Hollywood. We look forward to welcoming you back.


Sincerely,
Corey Bouche
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed September 11, 2019 via mobile

I really enjoyed this hotel. It is only 10 minutes from Universal Studios. The beds were so soft and comfortable. The staff was amazing form the gentleman that was our valet when we checked in that night to Victoria at the front desk, and even Marieta and Veronica. They provided extraordinary service and made me and my family feel so welcome! They made us feel right at home!! Thank you Marieta and Veronica for your warm smiles each morning at breakfast!!!

Date of stay: September 2019
Trip type: Traveled with family
2  Thank 5quirrel
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
HolidayInnHollywood, General Manager at Holiday Inn Express & Suites Hollywood Walk Of Fame, an IHG hotel, responded to this reviewResponded September 22, 2019

Dear 5quirrel,

Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. I will also let Marieta and Veronica and the rest of the hotel staff know of your praises. We hope you will visit us again.


Sincerely,
Corey Bouche
General Manager

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Reviewed September 10, 2019

Hotel was great , staff was was very friendly , especially Marieta. She was very helpful and kind and made our experience at the hotel much more enjoyable and pleasant. Would love to return due to her kind hospitality as well.

Date of stay: September 2019
Trip type: Traveled with family
2  Thank 25simran
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
HolidayInnHollywood, General Manager at Holiday Inn Express & Suites Hollywood Walk Of Fame, an IHG hotel, responded to this reviewResponded September 22, 2019

Dear 25simran,

We are thrilled to hear that you had a great experience at our hotel. Our staff take pride in providing great service to all our guests while you stay with us. We will pass on your compliments to Marieta to let her know their friendly service made a great impact on your stay. Be sure to come see us again during your next trip to Hollywood. We look forward to welcoming you back.


Sincerely,
Corey Bouche
General Manager

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Reviewed September 9, 2019

This was a great find ! Great location close to everything Very clean and modern . Good breakfast and Staff was great . Marietta and Veronica greeting us at the breakfast area making sure we were ok . And The front desk and valet guys were great. Definitely would come stay again !

Date of stay: September 2019
Trip type: Traveled with friends
2  Thank Tanya B
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
HolidayInnHollywood, General Manager at Holiday Inn Express & Suites Hollywood Walk Of Fame, an IHG hotel, responded to this reviewResponded September 22, 2019

Dear Tanya B,

Thank you! Our staff team takes great pride in making our guests feel like this is your home away from home. Marieta, Veronica and the rest of our service staff will be thrilled to hear that they made your stay even more special. We are also grateful for your mention of how clean our newly renovated rooms were as well. It was a pleasure having you stay with us and we look forward to welcoming you back in the near future.

Warmest Regards,
Corey Bouche
General Manager

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Reviewed September 9, 2019 via mobile

Generosity and quality are the best way to define the service at this hotel. Rooms were spacious, staff was courteous and Marieta / Veronica at breakfast were fabulous! They will go out of their way to care for all customers. The location of the hotel is good, a little off the complete hustle bustle but not too far, can walk to walk of fame in about 5 min.
We suffered heavily when we booked a property with booking.com called Hollywood walk of fame apartment. As we landed and reached the Hollywood blvd, we stayed stranded on the streets for almost 3 hours as we couldn’t locate the owners! Booking.com had a location of hotel W to pick up the tickets and the concierge at W residences told us this was 3-4 guest who was found stranded this way! As they couldn’t help us, we called booking.com and I paid heavy charges for roaming mobile, still the staff at booking.com asked us to wait for another 30 min to locate the owners which by now was obvious to us- wouldn’t be found! After 30 min I called back and to my utter dismay the CS at booking.com didn’t make notes of the conversation so we had to wait another 30 min on a roaming call till another CS told us, it was approached wrong by them! The property should have been delisted as it’s under review and we can stay elsewhere so we chose holiday inn. It was a good decision to move to holiday inn! We are so happy to have a better and comforting stay here after the disastrous start to our holiday! I’m still to hear from booking.com about the compensation for our calls and covering the difference in our stay! It remains unacceptable that they left us stranded and are still to reach out to us!
However, holiday inn welcomed us and made us feel awesome! Thanks

Date of stay: September 2019
Trip type: Traveled as a couple
2  Thank maladxb
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
HolidayInnHollywood, General Manager at Holiday Inn Express & Suites Hollywood Walk Of Fame, an IHG hotel, responded to this reviewResponded September 25, 2019

Dear maladxb,

Thank you! We are glad things in the end turned around. It is greatly appreciated when we have guests letting other future guests know what a great value we really are. Our location is definitely a great value plus we have a great staff team that is always ready to help you. Thanks for the special kind words regarding our breakfast staff, front desk staff and valet! We look forward to the opportunity of serving you again in the near future. Have a wonderful rest of the year!


Best Regards,
Corey Bouche
General Manager

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