We were very disappointed with our service today. We were picked up from the starline office this morning and dropped at universal studios. We were told at the office the bus would pick us up where they dropped us off at 6pm that evening. We went to this spot which was also labelled on our card. We arrived there at 5.45pm and waited for the bus. We were waiting with 2 other parties whom we did not know but caught the bus with us this morning. We waited until 6.15pm and the bus had not turned up. We asked other starline buses at this drop off point where our bus would be and they said they would pick us up here. We rang the office number on our ticket and they told us they were there at 6pm and waited 20 minutes to pick us up but no one was there. However we know this was untrue as there as we were waiting 15 minutes prior to pick up time. We were very disappointed with our service and will not be using your company again, or recommending it to our colleges.