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“Safe and Clean, But Nothing Fancy”

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Courtyard Palo Alto Los Altos
Ranked #2 of 3 Hotels in Los Altos
Certificate of Excellence
Reviewed March 29, 2012

Good:
Secure underground parking
Clean, albeit outdated rooms
Quiet night's sleep
Friendly staff

Bad:
Internet access is free, but is difficult to get to work (my boyfriend works in IT and he still has to fiddle with it every time we stay here. However, I did just say every time we stay here. This is our go to spot when we have business in Los Altos.
I requested down alternative pillows/comforter when I made the reservation. Somehow this wasn't in the system. However, the staff immediately came to the room and changed them. It was just a bit awkward standing there waiting.

  • Stayed: November 2011, traveled on business
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Thank LunaReview
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Reviews (268)
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202 - 208 of 268 reviews

Reviewed February 25, 2012

Stay here 50+ times a year. Very good staff but hotel is a little worn and needs a refurbishment. Old lobby but nice seating area.

  • Stayed: March 2011
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2  Thank BerkeleyBob
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed February 13, 2012

It is a Courtyard, but a nice one! It is newly renovated and very clean. Since it is on El Camino Real I thought noise is an issue but it is not. Had a very good nite sleep in a huge and very comfortable bed. Nothing to complain about, friendly service - good breafast - free parking garage. I will be back next time I am in Palo Alto.

  • Stayed: February 2012, traveled on business
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1  Thank Jochen2011
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed January 10, 2012

I stayed at this Courtyard once in December and plan to return here on my frequent trips to Palo Alto. The lobby area is lovely and the courtyard with its tall palm trees, outdoor couches, tables and chairs and fire pits are great. I did not use the pool but it is a nice size with a couple of small hot tubs.
I had a room facing the courtyard on the first floor and it was clean and fine. My only complaint was that the towels were like sandpaper - very rough.
The lobby was nice for relaxing with a glass of wine from the bar and the breakfast service was good and the wait staff very nice. I had some trouble with the computers in the business area and I don't know what that was about.
The location is very good - close to Stanford and downtown Palo Alto.

  • Stayed: December 2011, traveled solo
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1  Thank WriterinPDX
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed December 3, 2011

When I first got to my room I wasn't that impressed, although I had just come from an awesome stay at a beautiful hotel in Seattle, so my perspective may have been a bit skewed. The decor was just ok, a little outdated. There were 2 things that I had to complain about:

1) No restaurant IN the hotel if you wanted a meal other than breakfast. I got back from a work meeting and had a raging headache - I hadn't been able to eat all day (migraine - no good) so I came back to my room and passed out for a few hours. I woke up and was sooo hungry but still feeling crummy. I just wanted something to eat but I didn't want to have to leave the hotel. So I was out of luck. No restaurant in the hotel that is open past the early afternoon. They DID have a little market next to the front desk, so I microwaved some chunky soup (right there - because there are no microwaves in the room) and had some pop-tarts. Not a great dinner but I needed something. I know there were lots of places to eat nearby but I really didn't want to go out, so I guess it's kind of my own fault.

2) No wifi? To use the internet I had to plug in using an ethernet cable (they provided). Not great if you need to work but wanted to relax in bed while working... couldn't do it. The internet was pretty fast once I got myself plugged in and set up, but as I previously mentioned I had an awful migraine and the last thing I felt like doing was sit at the desk. Now I was traveling for business, so if this was a personal trip this wouldn't have been a big deal, but for me it was kind of annoying.

The room was very clean, the bed was comfy - but there was only a thin blanket on the bed and I like big comforters, but that's just my personal preference. The people were nice and when I did get to grab some breakfast at the breakfast place in the hotel, the food was very good. The location was convenient for me because it was only about a mile away from my client's offices, but I don't know what else was around town as I didn't get a chance to do much exploring.

I think if you're going for a personal stay and this hotel is convenient to where you are going then it's a good place to stay - although for me personally I may try to see what else is available in the area next time I have to go to Palo Alto.

Room Tip: They gave me a handicapped room (however I'm not handicapped so they may have just been short on...
  • Stayed: November 2011, traveled on business
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Thank Chrissy929
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed November 21, 2011

Clean, recently updated rooms and a great staff. Great location within walking distance to many great food choices.

  • Stayed: November 2011, traveled on business
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7  Thank dugbrown
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed November 14, 2011

I stayed here for a night during a recent work trip to palo alto. A regular Courtyard..but rather noisy. Maybe a room that doesn't face the street may help.

  • Stayed: November 2011
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1  Thank frugaltravelerdc
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Courtyard Palo Alto Los Altos

Address: 4320 El Camino Real, Los Altos, CA 94022-1001
Phone Number:
Location: United States > California > Los Altos
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #2 of 3 Hotels in Los Altos
Price Range: $173 - $563 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Courtyard Palo Alto Los Altos 3*
Number of rooms: 190
Official Description (provided by the hotel):
Situated among landscaped gardens, this hotel features an outdoor pool, Jacuzzi and a gym all within 3 miles from Stanford University Campus. All rooms have work desks and free Wi-Fi. The Courtyard Palo Alto’s units are all air-conditioned and fitted with a coffeemaker. Inquire about our newly updates suites today. Each room has a sofa bed and a 43” flat-screen TV with digital channels and an iPod docking station. The hotel’s lobby offers computers and printers available for guests’ use. It also offers free coffee and newspapers. Conference and meeting space is also available with an option to have any event catered to your preference. At The Bistro, our full service restaurant, guests can order a classic breakfast in the morning, or casual American cuisine for lunch or dinner. You may also enjoy a refreshing glass of wine or cocktail at our bar and lounge after a long day of work. Courtyard Palo Alto Los Altos is 3 miles from Stanford University and 12 miles from San Jose Airport. Free on-site public parking is available. This property also has one of the top-rated locations in Palo Alto! Here at the Courtyard Palo Alto Los Altos guest satisfaction is our number one priority. Please let us know if we may be of any assistance, and we hope to see you very soon! ... more   less 
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Also Known As:
Courtyard By Marriott Palo Alto Los Altos Hotel Los Altos
Courtyard Los Altos
Los Altos Courtyard
Los Altos Marriott

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