When I arrived at the hotel, they told me they only had one room left, and it was a smoking room, even though I had reserved a non-smoking room. I wasn't happy, but since the reservation was non-refundable, I thought I'd stay nonetheless. But when I entered the room, I was almost knocked down by the strong cigarette smell. I had no choice but move to another hotel and they refused to refund my money. I understand that non-smoking rooms aren't guaranteed, but the smoking room they provided was uninhabitable.
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- Also Known As:
- Best Western Los Alamitos
- Los Alamitos Best Western