We stayed here for two nights, on the first day, we were checked into a Hilton Honors floor/room. I noticed black mold on the ceiling and on the walls. When I called the front desk to alert them and to request to be moved to a room WITHOUT mold. I was told that they were "very busy right now" so they would have to call me back. After 10 mins, I called them back, and was given the option to "have someone check it out" or to move rooms. When I demanded to move rooms, they said they would have to see what was available and get back to me. After 10 more minutes, I got a call back saying they COULD move me, and that I should understand that this was a significant upgrade, even though it only had a king sized bed, and a pull out couch (the room we booked had two queens). I agreed because anything was better than staying in a room with mold! When the bellman came to move me, he started immediately accusing me of reading previous reviews to get an upgrade, saying "its not that we dont believe you, but this IS an upgrade from your previous room". LOOK, people. I could not have cared less about the size of the room, I just wanted one without mold. The new room was mold-free and had a great view, even though the sofa bed was uncomfortable. Their open air restaurant and bar is their only redeeming quality (and their proximity to the port, of course). I would never stay here again.
- Official Description (provided by the hotel):
- Hotel Maya is the first distinctive full-service, luxury Long Beach boutique resort hotel, located on the scenic downtown waterfront. A fusion of Latin American beachside Long Beach resort with modern Southern California style, Hotel Maya embodies the romantic, eclectic, and vibrant lifestyle of Long Beach, California. ... more less
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- Also Known As:
- Maya Hotel Long Beach
- Coast Long Beach Hotel