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Hotel Maya - a DoubleTree by Hilton Hotel
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Reviews (1,860)
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Reviewed August 21, 2013

My wife and I spent 5 days at the Maya while visiting my son in Long Beach, California. The hotel was perfectly located for our purpose. The view of the harbor was superb, including the moored Queen Mary. The hotel staff, pool, restaurant, and bar were excellent. My only negative comment was the price. For a hotel in what is really an industrial location seemed high.

  • Stayed: August 2013, traveled as a couple
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Review collected in partnership with DoubleTree by Hilton
Thank driller3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
701LongBeach, General Manager at Hotel Maya - a DoubleTree by Hilton Hotel, responded to this reviewResponded August 26, 2013

Thanks! Summer is definitely our peak season. If you will be returning often, sign up on hotelmayalongbeach.com for our newsletter and you can get our room specials!

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Reviewed August 19, 2013

Although this is across the bridge in long beach it was a nice surprise to find it so resort like. Great pool atmosphere, nice restaurant, nice decor in rooms... We loved the aqua bus that took us to the aquarium and piers or they have the free bus. So many things to see and do! We had a corner room with no balcony but the view was still good from our window! Would recommend this hotel for your next long beach stay!

  • Stayed: August 2013
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Thank Kkorn14
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
701LongBeach, General Manager at Hotel Maya - a DoubleTree by Hilton Hotel, responded to this reviewResponded August 20, 2013

We are so happy that we surprised you with a great resort and stay. Come back and visit again soon!

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Reviewed August 19, 2013

Hotel Maya is wonderful....yes the view & the rooms are great. However it is the staff of Hotel Maya that makes the difference from good to Excellent. The food is delish, the rooms are clean, the service is prompt and professional. I have been staying at Hotel Maya for over a year and a half for a week to ten days per trip and if I could move in I would!! They are pet friendly and you would never no it...no barking dogs, no mess in the grass!

  • Stayed: August 2013, traveled on business
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Review collected in partnership with DoubleTree by Hilton
1  Thank Angelica S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
701LongBeach, General Manager at Hotel Maya - a DoubleTree by Hilton Hotel, responded to this reviewResponded August 20, 2013

Thank you for your amazing comments. We are so happy that you love the property and we really appreciate your loyalty to the Maya. We look forward to seeing you again on your next stay with us.

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Reviewed August 16, 2013 via mobile

I stayed here for 2 nights with my family, we had a nice stay however the cleanliness of this hotel wasn't to good, the carpet in the room was disgusting there were stains all over the place and it was generally just dirty.
The beds were comfy however the pillows on the overhand were quite hard!
The location though was beautiful I guess that's what you pay for!
Staff are friendly and the complimentary breakfast is good.
Overall I think this hotel just needs a makeover and then it really will be a lovely hotel!

  • Stayed: August 2013
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1  Thank Bridget S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
701LongBeach, General Manager at Hotel Maya - a DoubleTree by Hilton Hotel, responded to this reviewResponded August 18, 2013

Thanks for your comments and luckily we are in fact testing alternatives to the carpets at this point. The port and harbor air tends to leave a layer of dirt on our carpets and with the weather so nice everyone leaves their patio doors open. We vacuum daily and shampoo weekly but it is a constant battle. We are testing hardwood floors to see if that is a better solution without creating noise. Glad you liked everything else and hope to see you back here again soon.

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Reviewed August 15, 2013

Handy location, with brilliant views of queen Mary (don't go on board!) and long beach etc. pool was huge and nice and warm, jacuzzi looked nice, didn't go and there were lovely cabanas around the pool! Nice area to sit out by water and around fire pit. Breakfast was really good and had loads of choice. Some parts of hotel need a face lift and was quite noisey...sirens etc. reception staff and breakfast staff were really friendly and helpful. And we loved the warm cookies given! The carpet was horrible....take slippers! And bathroom wasn't overalls clean!

  • Stayed: August 2013, traveled with family
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Thank Trip4444
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
701LongBeach, General Manager at Hotel Maya - a DoubleTree by Hilton Hotel, responded to this reviewResponded August 18, 2013

Thanks for the nice comments. The beds are comfy and we have both down and foam pillows available. Next time just check the top of the closet for the other pillows. See you soon.

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