1. Staff. No issues and helpful. I personally don't use services like valet (this property doesn't have it anyhow), luggage or similar so only deal with front desk and restaurant staff.
2. Common areas such fire pits, torches, pool area and restaurant patio. All add to the relaxed atmosphere. It has a slight Hawaiian vibe.
3. Views from water facing rooms. It was very enjoyable to be able to open the sliding glass door, letting the cooler air in and watching the reflection of the harbor lights in the water.
4. For business, on both nights that I tested I could only get a max of 2 mbps download and 1 mbps upload. About half the speed of the best Hilton properties out there and not great but not bad. Also, the desk is large and provides ample room although I wish they put the coffee machine somewhere else - not a bid deal. The phone is near the bed but at least it's portable if you can't get a good cell signal here, although you should ... if I can get full bars on my sprint phone, all the other carriers should shine too.
5. Activities. Nice to see a hotel offering activities to guests, specifically bike rentals, tennis, etc.
The not so good:
1. As someone who virtually lives at Hilton properties for business, I appreciate the work that housekeeping does. These staff members have a direct impact on how a property is perceived, their jobs are not easy and very rarely do they get a thank you from guests like client facing staff. Two issues:
a) I had my DND (do not disturb) sign on and housekeeping still attempted to enter after a single quick knock and virtually no warning. The deadbolt stopped the door but privacy is something I value a lot when on the road. I realize each property has it's own policies but in my opinion if the DND sign is up, the only individual who should have permission to open the door is security and with good reason, like an emergency. Having the room cleaned is not enough of an emergency. I wouldn't have minded it so much if there was a knock and at least 10 seconds to respond.
b) Overall housekeeping does a good job. However as per attached photographs attention to detail is what distinguished cream of the crop properties from average ones. I wouldn't expect the a/c control panel to be cleaned daily or even weekly, but it's not that much extra effort to wipe down the build up of dust in hard to reach places once a month.
2. Parking fees do not make sense at a location like this. It would make more sense to have the fee built in or at least averaged into the rates. I realize that at some properties parking is outsourced, as well as valet service, but it appears that the lot is part of the hotel's property. I could be wrong.
3. I can kind of see what the designers were trying to do with the theme of the rooms but the decor looks somewhat confused. If nothing more, the carpets are horrible. Especially for a waterfront property, would personally rather see solid floors over carpets.
4. Noise. As other reviews have pointed out, not much can be done here. Just expect as a visitor that you will experience varying levels of noise if you stay over a weekend. In some ways this could be okay. For example, I didn't mind the conversations in the fire pits below my window. It created a festive atmosphere but is not for everyone. Also due to proximity of sailboats, you may hear some rigging noise on occasion in heavy winds but it's not too bad.
5. A/C unit. Nothing screams Motel louder than one of those units built into the window area. They are also louder and less uniform than built-in air units. At the very least, it would be nice to set digitally the temperature. GHI properties use these units yet they have digital thermostats.
- Official Description (provided by the hotel):
- Hotel Maya is the first distinctive full-service, luxury Long Beach boutique resort hotel, located on the scenic downtown waterfront. A fusion of Latin American beachside Long Beach resort with modern Southern California style, Hotel Maya embodies the romantic, eclectic, and vibrant lifestyle of Long Beach, California. ... more less
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- Also Known As:
- Maya Hotel Long Beach
- Coast Long Beach Hotel