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“Very pleasent stay”

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Hotel Maya - a DoubleTree by Hilton Hotel
Ranked #3 of 55 Hotels in Long Beach
Certificate of Excellence
Dinuba, California
Level 2 Contributor
6 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
“Very pleasent stay”
Reviewed November 12, 2012

The Maya hotel in Long Beach is beautiful and all rooms weather you choose an ocean view or a garden view are excellent, Very clean and comfortable, but the osean view rooms are my favorate because there is a beautiful view of the ocean, the Queen Mary and the cruise ships that come and go from Long Beach. If you are going on a cruise this hotel is wonderful because they will take you to the cruise treminal and pick you up when you return. This is the best hotel in Long Beach to my opinion.

Room Tip: If you want to have a beautiful view, choose one of their ocean view rooms close to the pool, If you...
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  • Stayed November 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Bob J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
701LongBeach, General Manager at Hotel Maya - a DoubleTree by Hilton Hotel, responded to this review, November 13, 2012
Thank you for your great cooments and we are glad you enjoyed the hotel. Come back soon!
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (383)
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Peoria, Arizona, United States
Level 2 Contributor
5 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed November 10, 2012

Quiet. Great view from the balcony of the ocean. Easy to use public transportation. Easy walk to the Queen Mary and Scorpion Submarine.
Quick walk to bus stop to use downtown area for restaurants and entertainment.
Friendly, helpful staff.

Room Tip: Ocean view.
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  • Stayed November 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Don W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
701LongBeach, General Manager at Hotel Maya - a DoubleTree by Hilton Hotel, responded to this review, November 15, 2012
Thank you for the brief but nice comments. Hope to see you back here soon.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London, United Kingdom
Level 4 Contributor
21 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
Reviewed November 9, 2012

Stayed at this hotel as part of my cruise departing from the terminal a few hundred meters away from the hotel.
Overall a great hotel, Very friendly and professional staff in my opinion. Quickly checked inn, with a warm cookie in hand from reception, a great room with comfortable beds were awaiting after a 13.5 hour flight.
Room was nicely laid out, and very clean. My room was in building 4, which means closest to the road. It was possible to hear some distant traffic with window open, but this is no problem

I liked this hotel a lot and would stay again. Nice restaurant and bars on the sea-side, overlooking Long Beach.

Only slightly negative point was, as commented by other visitors, the air-condition units.
They made quite a lot of noise, but after flying for so many hours, I slept well anyway.

Big comfortable towels, nice bathrobes, and many other small details taken care of made the stay memorable.
In room coffee machine +

  • Stayed October 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank kratama
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
701LongBeach, General Manager at Hotel Maya - a DoubleTree by Hilton Hotel, responded to this review, November 13, 2012
Thank you for the wonderful comments and glad you were able to sleep and relax here after your long travels and before your cruise. Come stay with us again longer next time!
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Coronado, California
1 review
Reviewed November 8, 2012

Couldn't have asked for a better experience. Two friends from high school and I had a mini reunion and Hotel Maya was a perfect venue. We took the courtesy bus into town for an awesome dinner at a crepe place (don't know name but it is worth finding), We lounged and talked for hours in perfect comfort. Tiki lamps lit up the night on the sandy fire pit areas. Breakfast at the Hotel was delicious with a spectacular view of the Queen Mary and harbor. The staff was more than accommodating with our every request. So friendly and quick service throughout our stay. Even received warm "Goodbye Cookies" :)

Room Tip: Even the garden room was delightful.
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  • Stayed November 2012, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank rnfa110
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
701LongBeach, General Manager at Hotel Maya - a DoubleTree by Hilton Hotel, responded to this review, November 11, 2012
Wonderful! We are so glad you enjoyed the hotel and your mini-reunion with your friends here. I bet the restuarant was La creperie, one of my favorites as well! Hope to see you guys back with us again next year!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Los Angeles, California
Level 1 Contributor
3 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed November 2, 2012

I thoroughly enjoyed this hotel. It's like a hidden little gem, nestled in a very cozy area adjacent to the Queen Mary and not far from the Long Beach night scene. Perfect location. The restaurant was exceptional - though not cheap. The pool and grounds were well appointed and nicely designed. The interior decor was appealing. The room itself was merely adequate, but I will say the bed and bedding were extremely comfortable. The bathroom was attractive and clean. The balcony ocean view was partially obstructed, but still acceptable. The service staff were all attentive, gracious, friendly and professional.

My only gripe about the place is the parking situation. $17 a day! For what? The parking gate was never once lowered that I was aware. So people could come and go at ease - and not pay. So I was made to feel like a real chump that I had disclosed I would be parking and had the fee attached to my bill at the end. Either make parking complimentary - WHICH YOU SHOULD - or at least keep the gate down so people who HAVE paid, feel like they're actually paying for something. But again - the solution? Complimentary parking.

Don't ruin a lovely experience by knickel and diming your guests.

This is NOT the first time I've read this comment from your guests, so it would really be in your best interests to listen to them and act accordingly. I'll be looking for this change on my next visit and will report it at length if the situation is not addressed and corrected. Other than that, I may have given you 5 stars just because it's a charming facility that I thoroughly enjoyed. Cheers!

Room Tip: Get a balcony/water view.
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  • Stayed October 2012, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank JC100000
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
701LongBeach, General Manager at Hotel Maya - a DoubleTree by Hilton Hotel, responded to this review, November 4, 2012
Thank you for your feedback and we are thrilled you liked the hotel so much. I also appreciate your feedback regarding the parking charges however the parking is limited by the hotel and the charge goes to cover the upkeep of the lot and gates. If we didnt charge, all of the Queen mary visitors, reef staff and boaters nearby woud all park there. You would not believe how many people drive right through the gate in an effort not to pay. A few always ruin it for the rest. Every hotel in Long Beach charges for parking so it is not unusual in our market however if it is a concern of yours, we have several packages on our website that include parking. I suggest those on your next visit. Hope to see you soon!
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Loveland, co
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed October 31, 2012

Room was dirty, but grounds were beautiful. Definitely over-priced. Staff was very pleasant. Pool area was nice. Kids enjoyed swimming and the hot tub. Nice bar by the pool. Restaurant was good and offered upper scale dining. We enjoyed hanging out by the fire pits at night. Beautiful location, especially at night. Rooms and buildings could use some updating. The exterior of the Motel is a bit of an eyesore and just looks really dirty compared to the gorgeous surroundings. Our room was filthy. My sons socks turned black after only a few minutes of being shoeless. The bathroom had visible stains on the wall paper. This "hotel" caters to a younger crowd so take a nap because you probably won't get much sleep due to all the loud partying that goes on all night. We were unable to call the front desk to complain because the phone was dead.

  • Stayed October 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Dani F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
701LongBeach, General Manager at Hotel Maya - a DoubleTree by Hilton Hotel, responded to this review, November 2, 2012
Thank you for the feedback and I am glad you enjoyed the grounds, pool and Fuego restaurant. I am very concerned however about your phone not working as we check them everyday as part of our procedures. Please email me directly at kristi.allen@hilton.com so I can determine what room you were in and see if there is an issue with the phone and also with the carpet cleanliness. In regards to the buildings looking like a motel, the hotel was originally built in 1974 so it does have older architecture and is laid out more resort style with several buildings on 14 acres instead of a high rise . Our designers thought the original buildings looked like Mayan Pyramids and thus the $26 million dollar renovation to Hotel Maya. In 2009 we won several design awards for this hotel but everyone has their own style. If you are looking for a high rise, this may not be for you.
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Boston, Massachusetts
Level 5 Contributor
82 reviews
59 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
Reviewed October 28, 2012 via mobile

This is a wonderful hotel. Recognize in advance that it's a Doubletree not the Ritz Carlton and you won't be disappointed. Our room was very large and on the fifth floor had a large vaulted ceiling. It was very spacious. Definitely a boutique hotel themed quite nicely. Beautiful grounds wonderful pool pool bar and service all the way around. Hallways are open air atriums in the center of the building. Located across the river from downtown Long Beach it's a nice healthy walk to the attractions and restaurants downtown or the city provides complimentary transportation about every 10 minutes. The restaurant is fantastic we ate breakfast lunch and dinner in the place and it was just terrific great service and great food in a Myan themed atmosphere.

Complimentary in room coffee great television service and connections for iPhones and other media players.

Bathroom floor and tub surround were marble and very clean.

If I really had to find something to complain about the carpet in the room was a little dirty and the through the wall air-conditioners are a little old and rattle but other than that I couldn't find much to complain about. I'd recommend this hotel highly when visiting Long Beach.

Very convenient to the Long Beach cruise terminal and the hotel provides complementary transportation.

  • Stayed October 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank GWM160
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
701LongBeach, General Manager at Hotel Maya - a DoubleTree by Hilton Hotel, responded to this review, November 1, 2012
Thank you for the very detailed and accurate review of our hotel. The AC ais an issueswe are working on. The AC units are wall units due to older design of hotel and though they all work, tend to be noisier than what most are used to. Changing these units require basically a total redesign of properrty amd rooms so still trying to figure a solution. We are so glad you enjoyed the hotel, location and Fuego our signature restaurant. Come back and visit us soon!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hotel Maya - a DoubleTree by Hilton Hotel

Property: Hotel Maya - a DoubleTree by Hilton Hotel
Address: 700 Queensway Dr, Long Beach, CA 90802-6343
Phone Number:
Location: United States > California > Long Beach
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#2 Luxury Hotel in Long Beach
#4 Family Hotel in Long Beach
#7 Romantic Hotel in Long Beach
#10 Business Hotel in Long Beach
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — Hotel Maya - a DoubleTree by Hilton Hotel 4*
Number of rooms: 199
Official Description (provided by the hotel):
Hotel Maya is the first distinctive full-service, luxury Long Beach boutique resort hotel, located on the scenic downtown waterfront. A fusion of Latin American beachside Long Beach resort with modern Southern California style, Hotel Maya embodies the romantic, eclectic, and vibrant lifestyle of Long Beach, California. ... more   less 
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Also Known As:
Maya Hotel Long Beach
Coast Long Beach Hotel

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