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“Fantastic hotel. Best location for Carnival Cruises” 5 of 5 bubbles
Review of Hotel Maya - a DoubleTree by Hilton Hotel

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Hotel Maya - a DoubleTree by Hilton Hotel
Ranked #4 of 56 Hotels in Long Beach
Certificate of Excellence
Glasgow, United Kingdom
Level Contributor
135 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 95 helpful votes
“Fantastic hotel. Best location for Carnival Cruises”
5 of 5 bubbles Reviewed August 3, 2011

After the Hectic pace of Las Vegas we arrived at this oasis of a hotel and were pleasantly surprised by the very friendly free shuttle driver and the lovely receptionist. Our sea view room was delightful with a huge, comfortable bed and spacious balcony. The view is magnificent. The hotel restaurant Fuego is excellent, there is also a free trolley service from The Queen Mary to downtown Long Beach where there are some fantastic restaurants and pubs.The trolley stops right outside the Hotel! Originally I had booked a room with a garden view but on reading other reviewers I decided to e-mail Ms Kristi Allen and ask if I could change to a sea view room explaining that I had read the great reviews regarding sea view rooms. She repliied almost immediately and arranged it for me. No problem! Thanks Kristi, I know that you personally take your hotel reviews very seriously. We had a great, memorable stay and it was one of the highlights of our American trip. There were two wedding parties in the hotel and I think that sums it up as a very pretty venue

  • Stayed May 2011, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank jhanley18
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
701LongBeach, General Manager at Hotel Maya - a DoubleTree by Hilton Hotel, responded to this review, August 8, 2011
Thank you for the many compliments and am thrilled you enjoyed your stay with us. Now you must come again.... :)
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1,568 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (377)
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English first
Anaheim, California
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 bubbles Reviewed August 1, 2011

The room was very nice and big! Loved that we had our own balcony! Fuego was amazing...delicious food!! Will be staying there again very soon.

  • Stayed July 2011, traveled with friends
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank SJFigueroa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
701LongBeach, General Manager at Hotel Maya - a DoubleTree by Hilton Hotel, responded to this review, August 2, 2011
Glad you liked it...Can't wait to have you back with us!
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Level Contributor
52 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
5 of 5 bubbles Reviewed August 1, 2011

The Hotel Maya is to put it in one word, Fabulous. The whole hotel staff from the front desk to the cleaning personnel are pros. The rooms are decorated in such a way that you really feel right at home. Our room had a patio with a view on the bay. High speed internet comes in strong. By the way, it's free. The restaurant El Fuego is good. Good food and service with the choice of eating outside or inside. Basically, the Maya is the place to be for the hassle free feeling good experience.

I do have some suggestions for the Maya: Mainly, the $15 per day parking fee is too high. For sure the Maya is a good place to party but can the partying not be allowed in the halls at 3:A.M?

  • Stayed July 2011
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank orcaswatcher
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
701LongBeach, General Manager at Hotel Maya - a DoubleTree by Hilton Hotel, responded to this review, August 2, 2011
It is a very special place to be..often called a hidden retreat right here in the middle of everything. I always recommend a balcony to enjoy the beautiful water view and you can't beat a margarita at Fuego on the deck. It sonds like you did it right. The partiers we are working on...See you again soon!
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1 review
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 bubbles Reviewed August 1, 2011

Good service. But Air-con was too noisy...and bad water pressure...

  • Stayed July 2011
    • 2 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
1 Thank CareyWong
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
701LongBeach, General Manager at Hotel Maya - a DoubleTree by Hilton Hotel, responded to this review, August 2, 2011
I apologize you found it noisy here. The air conditioners can be noisy though we are replacing all units in the fall to try to remedy. You will have to come back and stay again to see the difference. We look forward to seeing you back here.
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San Jose, California
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 bubbles Reviewed July 31, 2011

The Maya was a nice place to stay with a tropical feel and beautiful views of the water and the Queen Mary. The rooms were comfortable and the bedding was nice with choice of pillow type. We had two queen beds with water view overlooking the Queen Mary. Gorgeous! They also have Keurig coffee machines and a good sized fridge which was really nice. We saved by eating breakfast on our patio (cereal and bagels and cream cheese). There is a free city shuttle that comes through the property to take you to local destinations such as the wonderful aquarium. We didn't have to use the car for a couple of days which was nice. It is also pretty close to Disneyland and Universal Studios (about 1/2 hour drive if no traffic). The only cons were the ice machine not working properly, the loud air conditioning units and the pool bar never being open during the week despite their telling me they would be open shortly. They never showed, twice. Other than that, we really enjoyed our stay and would love to come back!

  • Stayed July 2011, traveled with family
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
2 Thank erinsadam
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
701LongBeach, General Manager at Hotel Maya - a DoubleTree by Hilton Hotel, responded to this review, August 9, 2011
Thank you for your nice comments. I am glad you enjoyed the feel of the Maya and all we have to offer yet I apologize you encountered any negatives! We are aware of the AC units and in the middle of replacing all of them. Our pool bar opens Friday-Sunday however we serve food and drinks daily at the pool through our room service menu every day. There is a menu and a telephone to order on right at the pool bar. I will go look at how we can make it a bit more obvious since it sounds like it might not be. Come back and join us again soon.
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Phillipsburg, New Jersey
Level Contributor
33 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
5 of 5 bubbles Reviewed July 29, 2011

Clean room, elegant bathroom, comfy beds, nice balcony. Feels like a resort. Indoor/outdoor dining patio reminded me of the hotels we stayed at in Hawaii. Beautiful view of the harbor, Queen Mary. Very tropical feel. Great pool, hot tub, semi-private sunbathing "rooms" divided by airy curtains. Loud music, club-like atmosphere in outdoor dancefloor/party area. Very lively, vibrant place. Great breakfast buffet but it costs $20.00 per person. For the price of the room it should've been included. Everyone who reviews the hotels in Long Beach screams about the cost of parking, but EVERY hotel in the area charges for it, so...oh well. Loved the complimentary chocolate chip cookies. First class hotel.

Room Tip: Ask for a quiet room. We were on the 4th floor of building 3 in a quiet corner, we slept well.
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  • Stayed July 2011, traveled with family
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank DMBLover11
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
701LongBeach, General Manager at Hotel Maya - a DoubleTree by Hilton Hotel, responded to this review, August 1, 2011
Glad you loved it and looking forward to your next stay with us!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hanford, California
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed July 29, 2011

The Maya Hotel was a challenge to locate, but is situated on the backside of the pike across from Long Beach. The site was stunning across from the front of the Queen Mary Ship. The rooms were clean and crisp and felt very five starish. The check in service was easy and bus tranportation to town was free. This was a fabulous hotel to stay in.

  • Stayed July 2011, traveled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Moran_SG
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
701LongBeach, General Manager at Hotel Maya - a DoubleTree by Hilton Hotel, responded to this review, August 1, 2011
We would love to have you again too! I agree with the hard to find...we are working with CALtrans for better signage and GPS's tell you that you are here when you are not so we highly encourage people to print our directions from the Hotel Maya Website. You can click through to our website on Tripadvisor! Come visit again soon.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hotel Maya - a DoubleTree by Hilton Hotel

Property: Hotel Maya - a DoubleTree by Hilton Hotel
Address: 700 Queensway Dr, Long Beach, CA 90802-6343
Phone Number:
Location: United States > California > Long Beach
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#3 Luxury Hotel in Long Beach
#4 Family Hotel in Long Beach
#7 Romantic Hotel in Long Beach
#10 Business Hotel in Long Beach
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — Hotel Maya - a DoubleTree by Hilton Hotel 4*
Number of rooms: 199
Official Description (provided by the hotel):
Hotel Maya is the first distinctive full-service, luxury Long Beach boutique resort hotel, located on the scenic downtown waterfront. A fusion of Latin American beachside Long Beach resort with modern Southern California style, Hotel Maya embodies the romantic, eclectic, and vibrant lifestyle of Long Beach, California. ... more   less 
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Also Known As:
Maya Hotel Long Beach
Coast Long Beach Hotel

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