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“Very average”

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Hotel Maya - a DoubleTree by Hilton Hotel
Ranked #4 of 58 Hotels in Long Beach
Certificate of Excellence
Reviewed July 8, 2011

Bedrooms were pleasant, clean with large beds, but you couldn't keep the shutters clipped open if you wanted to look out the window. We were not made aware of cheaper breakfast options and ended up paying $18 per person for an extremely disappointing breakfast. Clearly everything had been sitting there for hours, was luke-warm, pancakes like toast and incinerated bacon. Dinner however was good, all the wait-staff were very pleasant. The whole hotel has extremely low security - anyone can walk straight up to the bedroom doors off the street via the car park or the river walkway (which also overlooks the pool area which would be otherwise pleasant). Also beware, you have to pay to park at the hotel!

  • Stayed: June 2011, traveled with family
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1  Thank LondonSW18
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
701LongBeach, General Manager at Hotel Maya - a DoubleTree by Hilton Hotel, responded to this reviewResponded July 11, 2011

Thank you for your comments in regards to your recent stay at Hotel Maya. I am glad you enjoyed dinner at our award winning restaurant but was concerned that you did not like the Breakfast buffet. Our Food and Beverage Director will be following up on your comments. We are a short walk away from the Queen Mary which also has 9 different dining venues including a coffee house for a quick inexpensive bite if Fuego is too formal for our guests. It is always good for travelers to be aware of their surroundings from a security standpoint however we do have a security team who monitors our 14 acre resort style property. Due to our secluded location there is really very little foot traffic on this side of the water unless they are hotel or Queen Mary guests. We hope you decide to come back and give Hotel Maya another try since it appears you did not enjoy it as well as most of our guests do. Let me know if you do so we can make sure we take great care of you.

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1,641 - 1,647 of 1,740 reviews

Reviewed June 25, 2011

My experience with the hotel was very much like the review titled "Beautiful property, but party central on weekends". Friday night was very nice, but Saturday night was more than noisy slamming doors. It was wall shaking music blasting next door at midnight. It took two security visits before it finally calmed down. No amount of noise dampening carpet would have helped. We were in building 4, which we were told at check out "can get a little noisy on the weekends". How about putting guests that prefer to sleep in other buildings to start with. After complaining, we did get $50.00 off our room rate.

Stayed: May 2011, traveled as a couple
1  Thank Sleepless44
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
701LongBeach, General Manager at Hotel Maya - a DoubleTree by Hilton Hotel, responded to this reviewResponded July 11, 2011

Thank you for your comments. You make a good point about putting all guests who are with groups in the same building and we certainly try to do that as long as we know they are part of a wedding or group. This tends to keep most of the noise in one building. We have also started distributing our no party policy to these groups at check in so they know they will be evicted if they receive noise complaints. This has decreased our noise complaints considerably. Thanks for the feedback. We look forward to welcoming you back on your next stay!

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Reviewed June 21, 2011

I have been here 3 times now, twice for business and one just for fun. The staff here go out of of their way to be friendly and helpful. The location is great, away from the downtown, but with the free Passport shuttle, it's just a few minutes away. I also found that it's a quick walk across the bridge and you're downtown in no time as well. I also love the restaurant, great food, great staff, fabulous bartenders! The addition of the hookah lounge is pretty cool too. The pool is great, wish the bar would stay open longer :)
My only issue with the hotel are the lack of counter space in the bathroom (the individuals sinks look good, but it would be nice to have a bit more room). Also, the bathroom doors don't shut all the way (sliders), which make for a less than private situation, but beyond that, this is my favorite place to stay in Long Beach, and I will return any time I'm in LB for business, or even for a getaway weekend hotel. Love it!

  • Stayed: June 2011, traveled on business
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2  Thank Suzannees
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
701LongBeach, General Manager at Hotel Maya - a DoubleTree by Hilton Hotel, responded to this reviewResponded June 23, 2011

We love, love , love to hear that ! We hope to see you again soon on your next stay.

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Reviewed June 18, 2011

We stumbled on this place via bidding on Priceline.com and absolutely loved everything about it. It is very different from your typical higher end hotels like the Hilton. The design and architecture was beautiful and interesting. The restaurant was fabulous with an amazing view of the water and the cruise ships coming and going. We would sit out on the patio for hours enjoying the sun and the little taste of a vacation it offered. The room was quite, beautiful and comfortable. The customer service was fantastic as well. When they hand you as many fresh baked cookies as you want when you first walk in, it is hard to not be happy. This was a great place to come home to with weary feet after spending all day at a trade show. We will definitely be coming back again since we make the trip every year.

  • Stayed: January 2011, traveled on business
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2  Thank alixxr
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
701LongBeach, General Manager at Hotel Maya - a DoubleTree by Hilton Hotel, responded to this reviewResponded June 20, 2011

Glad you found us here and enjoyed your stay...We are looking forward to your return next year!

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Reviewed June 18, 2011

I have stayed at three Long Beach hotels this month, and this was my second favorite. The decor in this multi-building hotel complex is a colorful, Mayan theme. The bright colors are fun and there are many unusual features - for example: there were three wall planters in my room containing cactus, and the headboard was made of round stones anchored in cement. The bed was comfortable, the room was spacious, the bathroom was clean and attractive. There was a wonderfully cozy upholstered chair in the corner of the room. From my room i had a lovely water view through the five large windows.

Room Tip: ask for a water view
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  • Stayed: June 2011, traveled with family
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1  Thank califbikegal
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
701LongBeach, General Manager at Hotel Maya - a DoubleTree by Hilton Hotel, responded to this reviewResponded June 20, 2011

Thank you for your comments. We would love to know what it would take to become your favorite hhotel in Long beach. Email me at kristi.allen@hilton.com and let me know. We look forward to seeing you on a future stay.

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Reviewed June 13, 2011

Stayed at the hotel for half business/half leisure. The hotel was very nice, an interesting boutique feeling, and we were able to get a great view thanks to the front desk. There were a few things that we missed - sending laundry out 3 times, we were used to the clothes being delivered back to the room, so picking them up from the desk was a mere inconvenience at worst. The walls were a little thin, and heard a party next door one night throughout the evening, but that's the worst of it.

Pool at the end of the hotel and can be utilized a little more - every time we went there it was pretty dead, just a few people in the hot tub. Excellent bar - Fuego, and neat tropical hotel feeling. Wish it was closer to downtown, as only the Queen Mary really within close walking distance. GREAT view of downtown across the channel.

Would definitely recommend hotel, friendly staff and great time during our stay!

Room Tip: talk to the front desk, call ahead
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  • Stayed: June 2011, traveled on business
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Thank anderl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed June 7, 2011

We stayed here for a night before a cruise out of Long Beach. The hotel was very nice. We especially enjoyed sitting around the fire pit and looking at the harbor at night. The rooms were pleasant, pool and hot tub enjoyable. We did not eat there so don't know about that. When it was time to go to the cruise terminal, the shuttle ,provided by the hotel, pulled right up to our door so the luggage could be loaded easily. It then took us to the terminal and helped us find a porter to take the luggage to the loading area to be put on the ship. Wonderful service and beginning to a family vacation!

Room Tip: We were able to get a super rate using a Carnival.
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  • Stayed: May 2011, traveled with family
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5  Thank deerose55
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hotel Maya - a DoubleTree by Hilton Hotel

Address: 700 Queensway Dr, Long Beach, CA 90802-6343
Phone Number:
Location: United States > California > Long Beach
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#3 Luxury Hotel in Long Beach
#4 Family Hotel in Long Beach
#7 Romantic Hotel in Long Beach
#10 Business Hotel in Long Beach
Price Range: $197 - $450 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Hotel Maya - a DoubleTree by Hilton Hotel 4*
Number of rooms: 199
Official Description (provided by the hotel):
Hotel Maya is the first distinctive full-service, luxury Long Beach boutique resort hotel, located on the scenic downtown waterfront. A fusion of Latin American beachside Long Beach resort with modern Southern California style, Hotel Maya embodies the romantic, eclectic, and vibrant lifestyle of Long Beach, California. ... more   less 
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Also Known As:
Maya Hotel Long Beach
Coast Long Beach Hotel

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