If not for the staff's efforts to make the hotel a nice place to stay, I would have given the Westin Long Beach 2 stars instead of 3.
First, the "good": all of the staff I interacted with - front desk, bellboy, valet, housekeeping, manager - were excellent. They were all super helpful and friendly. The location is also hard to beat - it's a quick walk to the beaches and the "downtown" bars and restaurants. Parking at the hotel is really easy - both self park and valet were quick and painless (if not particularly cheap). The hotel gym and pool are pretty good for this type of hotel.
Now the "nothing special": The rooms (I saw 3, mine, my parents and a friend's) are pretty tired. Nothing worn out, but the furniture and carpet could have used some upgrades or updating. Even the famous Westin bed wasn't as luxurious as it usually is.
The bad: two things really stuck out (1) the walls are really thin, we could hear all kinds of activity in the hall, at one point I thought that people must have been standing outside our room but when I looked they were down the hall. I could hear housekeeping all morning - they weren't particularly loud, but the sound + thin walls made it way more noticeable than it should be. (2) there is almost nothing I hate more than hotels that charge for internet in the rooms. The infrastructure is in place and the service can't be that expensive, but they still feel the need to charge something like $18/day for one device or $25/day for unlimited devices. In today's day and age, that kind of charge is ridiculous. I would rather have them charge a couple $$ extra for the room.
It may seem petty, but I wouldn't stay here again as long as they're charging for internet access in the rooms.
- Official Description (provided by the hotel):
- Halfway between Los Angeles International Airport and Orange County Airport, The Westin Long Beach is also close to Aquarium of the Pacific, The Pike Shopping Center and Rainbow Harbor. ... more less
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- Also Known As:
- The Westin Long Beach Hotel Long Beach
- Westin Long Beach
- Long Beach Westin