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Ways to Experience The Queen Mary
The Queen Mary
78 Reviews
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Reviews (2,956)
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Reviewed 4 weeks ago
Review of: The Queen Mary

Room was nothing like the picture. Better to stay at a hotel that is newer near QM. The room was not worth the $$$ parking is 25.00 per night. The toilet barley flushed. Bathroom smelled like mildew, also the bath tub was very small. The Queen bed was so uncomfortable and had stains. We had to find the comforter to the bed that was in the closet, we practically made the bed ourselves that was a total inconvenience as we just wanted to relax and decompress upon arrival.The bed had sheets on it that's about it our room did not have a flat screen and the pillows were so uncomfortable we couldn't use them. The QM hotel is not worth your money it's a rip off! The only positives were the tour and attractions the ship is full of history which was satisfying. I just read an article that stated QM is falling apart and is dangerous and needs millions in repairs. Do your research beforehand. Btw they don't offer anything complimentary except ice! water is $2.00. Also every restaurant meal is highly expensive. Advice bring your own bottled water and snacks especially if you have children with you.

Date of experience: September 2019
Thank f_quintana661
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
QM1934, Guest Relations Manager at The Queen Mary, responded to this reviewResponded 3 weeks ago

Hello,

Thank you for visiting us aboard the Queen Mary. We are sorry to hear of your negative experience and we apologize for any inconvenience during your most recent stay. Customer satisfaction is of top priority to us, and we are sorry we failed to provide you with a positive guest experience. We will direct your feedback to our guest services department so we may improve in that area. Thank you for taking the time to review your visit.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed 4 weeks ago via mobile

We booked on 3 of the tours but didn't do the ghost one. The first tour was the glory days of the liner. Our guide was so unusual but informative and funny. Fabulous experience. The 2nd was a tour of engine, boilers, structure and prop. Disappointed that a lot had been removed but seeing the prop was amazing. You are 25 feet under the water line on the tour. A spooky experience. Well worth $100 for the two of us. My only gripe is that the grand old lady of the seas needs some tlc.

Date of experience: September 2019
Thank suwilly666
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
QM1934, Guest Relations Manager at The Queen Mary, responded to this reviewResponded 3 weeks ago

Hello,

Thank you for staying with us aboard the Queen Mary and for taking the time to review your visit. We are so glad to hear you enjoyed your visit. We will address your concerns accordingly, as we are committed to providing a positive guest experience. We hope to see you aboard again soon.

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Reviewed 5 weeks ago
Review of: The Queen Mary

We booked online and did the History of and Haunted tours included in the basic ticket and loved it! The ship is restored to her former cruising glory having been used during WW2. The ship is beautiful and is a slice of British history, how anyone could not enjoy visiting here is beyond me! The guides were excellent and you can tell how much they love their job and the ship. We used the Passport free bus to get here and then back to the bus stop back to the Metro bus back into the city.

Date of experience: September 2019
Thank whitbyabi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
QM1934, Guest Relations Manager at The Queen Mary, responded to this reviewResponded 4 weeks ago

Hi,

Thank you for joining us on the Queen Mary. We are happy to hear of your wonderful experience aboard. We appreciate your positive feedback as it lets us know what our customers enjoy most about the Queen Mary. We hope to see you again soon!

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Reviewed September 15, 2019 via mobile

This trip was okay. Nothing amazing about the trip. It was historic and my visiting family enjoyed the ship for its historic component. In hindsight, the best part of the experience was getting my tickets on Groupon and paying $20 versus $40 at the counter.

Date of experience: September 2019
Thank Dash7372
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
QM1934, Guest Relations Manager at The Queen Mary, responded to this reviewResponded September 16, 2019

Hello,

Thank you for joining us aboard the Queen Mary, we appreciate you taking the time to review your stay.

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Reviewed September 11, 2019

We did not take any of the tours only self guided. We really did not see anything real amazing besides maybe the engine room. 4D movies were interesting. First time experiencing 4D. Drinks very expensive in the lounge. Nothing was very well maintained.

Date of experience: September 2019
Thank Michele R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
QM1934, Guest Relations Manager at The Queen Mary, responded to this reviewResponded September 16, 2019

Hi Michele,

Thank you for visiting the Queen Mary. We appreciate your feedback as it allows us to better improve our services. We will address your concerns accordingly, as customer satisfaction remains a top priority to us. Thank you again for staying with us.

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