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“Prices too high”
Review of The Queen Mary

The Queen Mary
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The Queen Mary
Ranked #19 of 92 things to do in Long Beach
Certificate of Excellence
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Attraction details
Recommended length of visit: More than 3 hours
Owner description: Old Hollywood glamour. A rich maritime history. Authentic 1930s Art Deco décor. The Queen Mary is a full-service Long Beach hotel, historical landmark, and entertainment venue featuring award-winning restaurants, historical attractions, numerous special event salons and 346 staterooms. The Queen Mary gives a unique glimpse into an era when steamships were the most regal way to travel.
Reviewed October 7, 2012

Tour prices are exorbitant, which is unfortunate, as the ship is quite interesting. We skipped the tours and bought $15 dining vouchers that allowed us access to a restaurant. Food was adequate, service was very slow, but it gave us time to enjoy the views.

2  Thank Chris S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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1,975 - 1,979 of 2,603 reviews

Reviewed October 5, 2012

Extremely civilised afternoon on the Queen Mary. A lovelly way to pass a few hours in Los Angeles. The afternoon tea in true American fashion is huge...... Princess Diana's outfits are on display and snippets of history all around. One minor gripe is that the afternoon tea while I was there included rock buns that they called scones with lemon curd. Pay a fee to get in which you use towards your restaurant bill.

Thank sooz2757
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed October 5, 2012

I was just average for me! My kids loved it but i was not all that impressed! There were nats flying around everywhere including the area where you eat and everything was old and dingy looking! It was nice to get to see everything and the history but i don't think i would go there again!

Thank Sam P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed October 4, 2012

My family and I stayed on the Queen Mary in July 2012. The stay was wonderful and a very pleasant experience. However we had problems when booking our tour tickets on-line. We tried to sort it out on board ship but unfortunately they couldn't help us. After we got home we emailed The Queen Mary to explain that we had had to pay twice for tour tickets and wanted a refund. After 5 weeks and numerous emails we eventually got an email, then more emails as they then went quiet again and after about 10 weeks we got a partial refund. We are still waiting for the rest of our refund and no response. My review is that if you have a problem make sure you sort it out while on board as they won't respond via email.

1  Thank MeggQ45
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Reviewed October 4, 2012

Came here for the first time with my friend and her mother; my friend had come a few years ago and raved about the experience. Apparently, a few years ago, management had changed for the worse.
We purchased the tour ticket that included the free haunted tour, and this is where the trouble began. Right off the bat, the tour guide was stressing that everything we were about to see was fake/special effects. Then at almost every turn the guide through the haunted tour continuously breaking the fourth wall to remind us that she does this tour umpteen times a day. That completely ruined being able to go along with the stories. Okay, I get it, say it once so those that are easily frightened can be reassured, or decide its not for them, but once it starts, let us try to actually absorb into the experience.
Anyways, that ends, and they just let us wander into a random room on the ship (near where the on-ship chapel is) and tell us we are free to roam the ship. No direction on how to get back to the main museum area, where to pick up the audio tour, just go wander, have fun.
We end up walking the length of the ship at least 3 times through the hotel trying to find our way, try to go find one part of the ship only to find the only way to get to it was blocked by a wedding party taking pictures.
We finally stumble upon where we started the ghost tour and find the information window. We express our obvious disappointment at the experience thus far and all we get is a lame "what do you want me to do? management changed a few years ago" response. She does, reluctantly, direct us to the main museum area, making it painfully obvious that we should have been able to figure that out for ourselves. Really? We were left off in a random part of the ship and there were no signs whatsoever. We also have come to find out that it's down the elevator and down at one far end of the ship. Yup, really intuitive.
Okay, finally make it to the museum, and find it to be really interesting and a wonderfully immersive glimpse into a by-gone world. However, because of all the unnecessary walking we did earlier, we were short on time and just exhausted, so we couldn't explore the whole thing. Additionally, there were some real lack of direction through the engine rooms and we again were wondering if we had accidentally stumbled into an area we weren't supposed to be in.
This attraction is right next to the Soviet submarine "Scorpion" and while I would be interested in exploring that on a future visit, I really don't want to give any more money to the company that "manages" these attractions.

1  Thank Blue_Ladybug_MD
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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