It's hard to know where to begin! When you check-in they have you sign one of those registration cards. The standard kind that you "initial here" and "sign there" type. Since we don't smoke, I didn't bother to read it. This came back to bite me. (More on this later). As a clue to future experiences we saw three men dumpster diving at the corner of our building. they had trash scattered all around the place. Going into our room it looked worn and somewhat shabby. The carpet was discolored in several spots and it needed a good shampooing. Having lived in Lompoc many years previously, we knew that IHG had bought this property from Quality Inn and remodeled it. Since then it appears to have been neglected. We had a two bed room so we got exactly two wash clothes, two hand towels and two bath towels. All of which could be used to sand wooden floors. If we had kids with us I guess they were expected to share. Our next experience was breakfast. Lucky us! It was marginal at best. I learned from the clean-up lady that cooked entrees were brought in frozen and reheated or reconstituted on-site. This included reheated scrambled eggs, bacon, biscuits and gravy, etc. It was along the order of MREs.
Now back to check-in. As mentioned, I "initialed" and "signed" where directed without reading the fine print. Admittedly, my mistake! Later, a blinking red light on our room phone told us to call the front desk. Upon arrival at the desk I was informed that a $250.00 'Deep Cleaning' charge had been added to my bill. What was this?! It turned out that in the fine print of the sign-in card is the declaration that there is 'No Smoking" and "No Pets" or the guest is charged a 'Deep Cleaning' fee to sanitize the room.The motel claimed the maids had found some hair from my friends cat that we had brought along to be sure she received her twice daily medication. There were no signs regarding 'No Smoking' or 'No Pets' anywhere in the room. The front desk claimed there was a sign on a side table in the lobby and I should have seen it. I protested the lack of notification and signage in the room to the Front Desk Manager. Her attitude was resolute - no exceptions! Later after we returned home I tried to contact the General Manager. Every time I called I got her answering machine, even when the operator said she was in her office. When I finally left a message to call me - - sure enough the Front Desk Manager returned my call. All in all it was not a pleasant place to stay even if you discard the "Deep Cleaning" incident. Somehow I think our room is about the same as we left it. I suggest you RECALCULATE.
ConsRoom Cleanliness, Atmosphere, Facilities, Management Attitude towards guests
- Official Description (provided by the hotel):
- Located in the heart of the Central Coast, Lompoc is nestled in the majestic Sta. Rita Hills and is easily accessible from Hwy 1 and Hwy 246. The Holiday Inn Express Lompoc invites you to enjoy and experience the beauty of the Valley of the Flowers and the City of Murals. At the Holiday Inn Express take advantage of the surrounding areas and tourist attractions minutes from relaxing beaches, beautiful golf courses, world renowned wineries, the Western Spaceport Vandenberg Air Force Base and the Santa Ynez Valley; including the Chumash Casino and the Danish Village of Solvang. Our weather, scenery and remote locations are ideal for a romantic getaway or a leisurely family vacation.Our smoke free hotel offers 90 fresh up to date rooms, including junior suites for our long term and family travelers. Plush bedding, free services including high speed internet and the convenience of a mini fridge/microwave combo in every room will make your stay with us an enjoyable experience. Our expanded Express Start breakfast bar is a great start to any day and our year round outdoor heated pool and Jacuzzi will help you unwind and relax-California style! Enjoy our new fitness room, complimentary business center and exceptional service; our staff eagerly awaits your arrival. ... more less
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- Also Known As:
- Holiday Inn Express Lompoc Hotel Lompoc
- Holiday Inn Lompoc
- Lompoc Holiday Inn