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“Recalculating”

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Holiday Inn Express Lompoc
Ranked #3 of 11 Hotels in Lompoc
Certificate of Excellence
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
“Recalculating”
2 of 5 bubbles Reviewed June 7, 2013

It's hard to know where to begin! When you check-in they have you sign one of those registration cards. The standard kind that you "initial here" and "sign there" type. Since we don't smoke, I didn't bother to read it. This came back to bite me. (More on this later). As a clue to future experiences we saw three men dumpster diving at the corner of our building. they had trash scattered all around the place. Going into our room it looked worn and somewhat shabby. The carpet was discolored in several spots and it needed a good shampooing. Having lived in Lompoc many years previously, we knew that IHG had bought this property from Quality Inn and remodeled it. Since then it appears to have been neglected. We had a two bed room so we got exactly two wash clothes, two hand towels and two bath towels. All of which could be used to sand wooden floors. If we had kids with us I guess they were expected to share. Our next experience was breakfast. Lucky us! It was marginal at best. I learned from the clean-up lady that cooked entrees were brought in frozen and reheated or reconstituted on-site. This included reheated scrambled eggs, bacon, biscuits and gravy, etc. It was along the order of MREs.
Now back to check-in. As mentioned, I "initialed" and "signed" where directed without reading the fine print. Admittedly, my mistake! Later, a blinking red light on our room phone told us to call the front desk. Upon arrival at the desk I was informed that a $250.00 'Deep Cleaning' charge had been added to my bill. What was this?! It turned out that in the fine print of the sign-in card is the declaration that there is 'No Smoking" and "No Pets" or the guest is charged a 'Deep Cleaning' fee to sanitize the room.The motel claimed the maids had found some hair from my friends cat that we had brought along to be sure she received her twice daily medication. There were no signs regarding 'No Smoking' or 'No Pets' anywhere in the room. The front desk claimed there was a sign on a side table in the lobby and I should have seen it. I protested the lack of notification and signage in the room to the Front Desk Manager. Her attitude was resolute - no exceptions! Later after we returned home I tried to contact the General Manager. Every time I called I got her answering machine, even when the operator said she was in her office. When I finally left a message to call me - - sure enough the Front Desk Manager returned my call. All in all it was not a pleasant place to stay even if you discard the "Deep Cleaning" incident. Somehow I think our room is about the same as we left it. I suggest you RECALCULATE.
ConsRoom Cleanliness, Atmosphere, Facilities, Management Attitude towards guests

  • Stayed May 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank jayres37
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Holiday Inn Express Lompoc, responded to this review, June 30, 2013
Dear jayres37,

We give the utmost importance to our guest comments as they help us improve, and continually provide the best guest experience possible. Nevertheless, we’re sorry for any inconvenience you experienced because we did not live up to your expectations. Though we would prefer you had a better experience, we would like to thank you for sharing your thoughts, and hope you will give us the opportunity to serve you again in the future.

Sincerely,

Ferdinand G
Case Manager
IHGCare
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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146 reviews from our community

Traveler rating
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    2
See reviews for
49
33
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26
Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (24)
Date | Rating
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English first
WA state
Level Contributor
26 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
5 of 5 bubbles Reviewed April 21, 2013

Can't recommend this property highly enough. Front desk was excellent. Gave us the quiet room we requested. Property felt clean, well-maintained. Mattress best we slept on during a three-week driving trip. Room was clean. Good security on building we stayed in since it was separate from the main building. Would stay in another Holiday Inn Express based on this experience. We appreciated getting a zero balance invoice under the door so we could save the time of checking out at the front desk.

  • Stayed April 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank lovestotravel033
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Level Contributor
40 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
5 of 5 bubbles Reviewed April 12, 2013 via mobile

I stopped here during a 300 mile bicycle trip with a buddy. Upon arrival we were greeted by a staff member who got us a room and checked us in within minutes. This front desk person also gave us a run down of everything we could find in the town as well as recommendations for dinner.
We went to the jacuzzi and found that they had a broken light. We told a staff member and they had it fixed within minutes!
Our room was very clean and well appointed, including pillows that had "soft" and "firm" sewn into the pillow cases and plenty of room for both of our bikes.
Last but not least, the front desk person reminded us as we walked out to dinner that there would be fresh baked cookies for us at 8pm. Excellent experience that I cannot praise enough. Thank you Holiday Inn Express Lompoc!

  • Stayed May 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Jywindowguy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Viborg, Denmark
Level Contributor
172 reviews
56 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
4 of 5 bubbles Reviewed April 6, 2013

Positive experience when.driving along Coastal Highway. Modern and nice hotel in mid Lompoc. Good and spacious rooms. Good parking facilities near rooms. Simple access.
Good and fresh breakfast. Friendly staff.

  • Stayed September 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Michael H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mountain View
Level Contributor
9 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 bubbles Reviewed February 17, 2013 via mobile

We were trying to find a place to stay for a long weekend in the San Luis obispo-solvang area and pretty much everything was booked out. Came across this place on the holiday inn website, the price was too good to pass on.

Stay at the hotel was good. Clean rooms, friendly staff and a reasonably good location. Its 30 mins from solvang and an hour from pismo beach. Do try this place out if you're driving by on highway 1 and need a place to stay the night

  • Stayed February 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank nikhilbo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dallas, Texas
Level Contributor
249 reviews
101 hotel reviews
common_n_hotel_reviews_1bd8 151 helpful votes
4 of 5 bubbles Reviewed February 15, 2013

When in Lompoc, this hotel is my automatic second choice if I can't get in at the Embassy Suites. Granted, I'm a "Hilton guy," so I'm kinda biased. But, there really isn't much to complain about at the HIE. Good breakfast, decent gym, nice headed pool, and good value. The separate buildings is kinda odd, but not too much of an inconvenience. They could use a nice Manager's Happy Hour to keep pace with the Embassy Suites. Otherwise, it's a solid performer and one of the best in the area.

  • Stayed February 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Sted
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed February 9, 2013

All the staff were very friendly and willing to provide additional toiletries when requested. The room was comfortable, spacious enough for two people, clean and it is always great to have the convenience of a refrigerator & microwave in the room. The breakfast is more than sufficient for a short stay and the lady was most friendly and attentive to our dining enjoyment. We enjoyed our stay and would not hesitate to make another reservation.

  • Stayed January 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank lorissa_grant
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Holiday Inn Express Lompoc

Property: Holiday Inn Express Lompoc
Address: 1417 N H St, Lompoc, CA 93436-3309
Phone Number:
Location: United States > California > Lompoc
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Swimming Pool Wheelchair access
Hotel Style:
Ranked #3 of 11 Hotels in Lompoc
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Holiday Inn Express Lompoc 2.5*
Number of rooms: 90
Official Description (provided by the hotel):
Located in the heart of the Central Coast, Lompoc is nestled in the majestic Sta. Rita Hills and is easily accessible from Hwy 1 and Hwy 246. The Holiday Inn Express Lompoc invites you to enjoy and experience the beauty of the Valley of the Flowers and the City of Murals. At the Holiday Inn Express take advantage of the surrounding areas and tourist attractions minutes from relaxing beaches, beautiful golf courses, world renowned wineries, the Western Spaceport Vandenberg Air Force Base and the Santa Ynez Valley; including the Chumash Casino and the Danish Village of Solvang. Our weather, scenery and remote locations are ideal for a romantic getaway or a leisurely family vacation.Our smoke free hotel offers 90 fresh up to date rooms, including junior suites for our long term and family travelers. Plush bedding, free services including high speed internet and the convenience of a mini fridge/microwave combo in every room will make your stay with us an enjoyable experience. Our expanded Express Start breakfast bar is a great start to any day and our year round outdoor heated pool and Jacuzzi will help you unwind and relax-California style! Enjoy our new fitness room, complimentary business center and exceptional service; our staff eagerly awaits your arrival. ... more   less 
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Also Known As:
Holiday Inn Express Lompoc Hotel Lompoc
Holiday Inn Lompoc
Lompoc Holiday Inn

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