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“Decent value in Livermore”

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Holiday Inn Express Livermore
Ranked #7 of 16 Hotels in Livermore
Mclean, VA
Level 5 Contributor
62 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 47 helpful votes
“Decent value in Livermore”
Reviewed February 7, 2008

I've stayed twice in this hotel on business and find it a convenient, agreeable and comfortable hotel in a good location. Some past reviews have been unduly critical, leading me to report on a far more favorable experience. Check-in is swift, rooms are clean and comfortable and the breakfast provided is fine. I have noticed that about 60% of the food served at such breakfasts tends to be unhealthy, but the remainder is fine--instant oatmeal, fruit, scrambled eggs--so one can make the best of it. Coffee is fine but not great and could do with improvement. This hotel offers a complimentary evening snack from which one can make a meal, but I didn't try it. I collect Priority Club points, a primary reason for choosing this hotel over others nearby.

Wireless internet connectivity is solid and my room had an ethernet cable available. The fitness room is small but satisfactory with three treadmills and a weight machine.

  • Liked — convenience and basic comfort
  • Stayed January 2008, traveled on business
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
2 Thank TrippettF
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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105 reviews from our community

Traveler rating
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (22)
Date | Rating
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English first
Birmingham UK
Level 1 Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed September 16, 2007

I don't know what other reviews are on about!! This is a fantastic clean tidy hotel with fabulously friendly staff. We enjoyed our stay here and would definately stay again.
Raj (Birmingham UK)

  • Liked — Fabulous staff!
  • Stayed August 2007, traveled with family
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
1 Thank Randhawa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Roseville, California
Level 4 Contributor
21 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed July 18, 2007

THEY GAVE MY CONFIRMED ROOM AWAY. QUITE THE SCAM!
We called the next day to complain and basically what they said is that even if your credit card was charged, after midnight they can give your room away. So basically they get paid twice for the same room. We asked if this policy was in writing anywhere and they told us no.
I booked this room through their website the day before and received a confirmation number via email. I then called to confirm the day I was to arrive and everything was fine. A business collegue of mine was having trouble finding a room in the area so I called the HIexpress for him a few hours later and was told they were not only booked but they hoped someone would cancel because they had over-booked. Didn't think anything about it because after all, I had an email confirmation, the room was pre-paid and I had just called to confirm 2 hours earlier.
After traveling 3 hours, I arrived at around midnight and was told one of their guests decided not to check out and I didn't have a room. They said I could stay at their hotel in Tracy which is 20 minutes east in good traffic but the commute in the morning is one of the worst in California.
When I demanded he wake up the hotel manager, I was put in touch with their customer relations representative who told me I could go stay at their Hayward location (terrible area). I declined not only because it was a bad area and it was past midnight, but because at that point they couldn't pay me to stay at one of their over-priced, sketchy clean hotels.

I spent an hour on the phone with my friend trying to get another room somewhere...even in SF. All other hotels in the area were booked that night. Exhausted and extemely upset, I slept in my SUV. It was lovely. I have a sister in the area but I didn't want to wake her up at almost 2am so I waited until a little after 5am when her lights came on and then like some poor misfortunate, I rang the door bell so I could at least shower prior to my meeting.

If you do stay here, confirm your reservation every hour so the front desk clerk doesn't get confused...If you are arriving late, I'd have back up plans...like a Camper or some other vehicle you can strech out in.

On the bright side, after reading the other reviews, I'm glad I missed the opportunity to stay at this dive, my SUV doesn't stink and at least I know it's been cleaned. Now, if only it had a shower..

  • Disliked — Everything
  • Stayed July 2007, traveled on business
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
3 Thank Mizejm
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CA
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed February 19, 2007

I stay in hotels 2 weeks out of a month. I have never had such terrible service in my LIFE! I used to stay at this hotel everytime I came to the area, which is once a month consistently, but once the ownership changed it went straight downhill from there! The place smells horrible, nobody at the front desk speaks enough english to know what I am asking, and the management was unable to help when I asked for directions to the Livermore lab. The staff used to be soooo awesome and friendly, now they don't even smile or acknowledge you. You will not get your money's worth if you stay here. I tried the Hampton Inn next door and will be staying there from now on! Ownership changes=loss in my business!

  • Disliked — The staff
  • Stayed January 2007, traveled on business
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
3 Thank casunny
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
livermore
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed February 12, 2007

Front desk staff was unprofessional, checked us into a dirty room, and didn't know what they were doing. Rooms smelled, bad service all the way around. Would pay the 139 to stay there.

  • Stayed February 2007, traveled on business
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
1 Thank jr34
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Holiday Inn Express Livermore

Property: Holiday Inn Express Livermore
Address: 3000 Constitution Drive, Livermore, CA 94551-7593
Phone Number:
Location: United States > California > Livermore
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Swimming Pool Wheelchair access
Hotel Style:
#5 Business Hotel in Livermore
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Holiday Inn Express Livermore 2.5*
Number of rooms: 126
Official Description (provided by the hotel):
Take a Virtual Tour of the hotel.When staying in Livermore stay at the newest hotel. The Holiday Inn Express Hotel & Suites Livermore, welcomes you to the Tri-Valley East Bay area, one of California s oldest wine regions, Located in the city of Livermore conveniently located to major business park and to Lawrence Livermore National & Sandia National Laboratories, our hotel is located minutes from the cities of Pleasanton, San Ramon, Dublin, Danville, Tracy & Mountain House. We are a quick drive away to San Francisco, Oakland and San Jose. Holiday Inn Express Hotel & Suites also offer free high-speed wired and wireless Internet; complimentary full Smart Start breakfast, free local calls. Apart from being famous for its historic wine region, more than 8 championship golf courses and a municipal airport, it also offers elegant restaurants, potential community growth and special events to entertain visitors throughout the year. Our 92 spacious, attractive guest rooms conveniently located near major business parks & local venues makes our hotel ideal for business & leisure travelers alike. ... more   less 
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Also Known As:
Holiday Inn Express Livermore Hotel Livermore
Holiday Inn Livermore

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