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“Restaurant service is very poor” 1 of 5 bubbles
Review of Hilton Garden Inn Livermore

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Hilton Garden Inn Livermore
Ranked #2 of 15 Hotels in Livermore
Certificate of Excellence
Sacramento, California
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
“Restaurant service is very poor”
1 of 5 bubbles Reviewed November 5, 2013 via mobile

I and my friends was in the restaurant this past weekend and the service was awful I dont recommend this hotel to no one, servers dont care the guest. Very disappointed. This hotel need better customer service.

  • Stayed November 2013
    • 3 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Rooms
    • 1 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
1 Thank jac384
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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382 reviews from our community

Traveler rating
    189
    110
    41
    25
    17
See reviews for
99
63
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147
Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (28)
Date | Rating
  • Chinese (Traditional) first
  • Dutch first
  • English first
  • French first
  • Italian first
  • Japanese first
  • Portuguese first
  • Any
English first
San Diego
1 review
5 of 5 bubbles Reviewed November 1, 2013

I was pleasantly surprised at how much I enjoyed my stay at HGI in Livermore. Great location for getting about the Bay Area on the freeway networks. Great value for a 1st Class stay. Breakfast excellent value.

  • Stayed October 2013, traveled solo
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with Hilton Garden Inn

Helpful?
Thank Michael O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sacramento, United States
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 bubbles Reviewed October 29, 2013

The stay is general very nice because the hotel is very safe and quiet. The breakfast was great. The location is convenient to the shopping outlet nearby. If someone or families would come to shop, this hotel is perfect for that purpose.

  • Stayed October 2013, traveled on business
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Review collected in partnership with Hilton Garden Inn

Helpful?
Thank Kelvin C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hayward, California
1 review
2 of 5 bubbles Reviewed October 17, 2013

The last past monday me and a group of friends we had a big adorable reception. The frond desk person was really efficient. the rooms were really clean and the personal staff really friendly. everything was good till the last hour of our breakfast. our experience was really unpleasant, the waiter took my coffee in the middle of my breakfast and i had it to stand up and go into them to ask for my coffee he didn't even ask me if i wanted a coffee. i noticed that the waiter was having breakfast in the kitchen (witch makes me thing thats unhygienic) i think this hotel has everything to be a good hotel but with this kind of waiters we felt like they are ignoring us and without not caring about the service he bring us. this same note I'm making this same note i will sent to your corporation with my information to see if they want more details of how he make me feel. " this individual called waiter" .

  • Stayed October 2013, traveled on business
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
Thank jack a
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Houston, Texas, United States
Level Contributor
81 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
5 of 5 bubbles Reviewed October 11, 2013

This review is a little over due, but I had the opportunity to stay at the Hilton Garden Inn-Livermore. The room was great and the service was excellent. I was attending a wedding and the team members at the hotel really embraced the diversity of the entire group. The breakfast buffet is a great value and there are a few eateries on the south side of the freeway. There are a few hotels along Constitution Drive, but I highly recommend the Hilton Garden Inn-Livermore.

  • Stayed July 2013, traveled with friends
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank John T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Idaho
Level Contributor
4 reviews
3 hotel reviews
5 of 5 bubbles Reviewed October 10, 2013

We didn't get around to using the pool this time but we always enjoy staying here when we are in town. It is very quiet and a good location. Very comfortable and we are always treated well. We will stay here again.

  • Stayed October 2013, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Review collected in partnership with Hilton Garden Inn

Helpful?
Thank IdahoDebra
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hillsboro, Oregon
1 review
5 of 5 bubbles Reviewed October 9, 2013

When I arrived at the hotel, I was checked right in. The receptionist noticed that I didn't have my HH number on the reservation (because I booked through expedia) and quickly looked it up and added to my stay so I could get points! She also was quick to get me my free 2 bottles of water for being a HH member. The room was clean and everything in order. I loved the location because it was right next door to where my friends were staying and Costco! I will definitely stay here again if I come back to Livermore.

Stayed August 2013, traveled solo
Helpful?
Thank Luke B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hilton Garden Inn Livermore

Property: Hilton Garden Inn Livermore
Address: 2801 Constitution Dr, Livermore, CA 94551-7613
Phone Number:
Location: United States > California > Livermore
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#2 Business Hotel in Livermore
#3 Family Hotel in Livermore
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Hilton Garden Inn Livermore 3*
Number of rooms: 97
Reservation Options:
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Also Known As:
Hilton Garden Inn Livermore Hotel Livermore
Hilton Livermore
Livermore Hilton Garden Inn

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