When asked why I had to put up a cash deposit and pay in advance for the room I was told so if I destroyed the room or stole something the deposit would cover it. Those were the exact words of Mr. Ricardo Peregrina, the General Manager ofvthe hotel. When I asked for a receipt, Mr. Peregrina stated none of the staff here are thieves. After muh heated debate, Mr. Peregrina made a copy of the Manila envelope containing my deposit and handed the copy to me. It did not say received of , for what purpose, and had no one's signature. If my deposit had been stolen I would have had no formal record of the deposit. I contacted Holiday Inn customer service and Mr. Peregrina stated in his reply to them that he tried to talk to me but I kept walking. He had told me that he would be happy to charge me $200 at which time he would be able to issue a receipt. All of this could have been averted had the hotel just issued a receipt for funds they collected and held over night. I was made to feel less of a customer and humiliated. Why should I trust that I will get my money back without a proper receipt. I will now be looking to other hotel chains to give my business to after 15 years on the road as a traveling field service technician.
- Official Description (provided by the hotel):
- Welcome to the new Holiday Inn Express & Suites-Frazier Park! Centrally located between two major cities, this hotel flows with the charisma of ranch ambiance, fresh air, mountains and lakes providing a wide array of options to both business and leisure travelers. The Holiday Inn Express Frazier Park is only a short drive from Santa Clarita, California which offers entertainment, fun & shopping. Whether you are riding roller coasters at Six Flags Magic Mountain, getting wet at Hurricane Harbor or shopping at the Westfield Valencia Towne Center, you will find easy access to both important industries and many attractions of this city. The Holiday Inn Express & Suites Frazier Park is located only minutes from Mt. Pinos where you can enjoy a fun filled day of snow, skiing & hiking. Take a walk through Fort Tejon Historical Park where you will discover history & and experience Civil War re-enactments or visit Bakersfield & Kern County where you can take a ride with Kern County NASCAR, Enjoy Kern County fairgrounds or get wild and try white water rafting. The Holiday Inn Express Frazier Park is a brand new hotel, with modern design and highly trained staff. Featuring a state-of-the-art fitness center, a well-appointed heated pool, whirlpool and highly equipped business center, Holiday Inn Express provides the perfect place to stay for any trip to Frazier Park. ... more less
- Reservation Options:
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- Also Known As:
- Holiday Inn Express Hotel And Suites Frazier Park