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“Awful Customer Service as never seen!!” 1 of 5 stars
Review of Days Inn Airport South Bay LAX

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Days Inn Airport South Bay LAX
2.5 of 5 Hotel   |   15636 Hawthorne Blvd, Lawndale, Lawndale, CA 90260   |  
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Ranked #4 of 4 Hotels in Lawndale
Bristol, United Kingdom
Level Contributor
102 reviews
46 hotel reviews
common_n_hotel_reviews_1bd8 43 helpful votes
“Awful Customer Service as never seen!!”
1 of 5 stars Reviewed October 15, 2013

We booked this Hotel in our last day of holidays, with Hotels.com and appear check in 1:00pm . we arrived to the hotel 1:10 pm with 96 degree. "Bobby" the receptionist, with face of Sunday worker, tell us The check in is 3:00pm , if you like early must pay $ 15.00 -
I'm explained and show my booking where say the check in is 1:00pm. he back to us with bad attitude, - there is a hotel.com problem or mistake.. if you like check in now, pay $ 15 -. very rude...
I'm travelling for years and understand some hotels have their rules, however normally to keep customers happy if the hotel have the room available and the customer arrived a the hotel little early 1 or 2 hours . they allowed the check in without extra charge... apparently this person "Bobby", just looking for $ 15 on his pocket ... If him was more professional should be said : - Sorry Sr. the check in is 3:00pm, hotels.com have error on their system, however we allowed make the check in early this occasion .. ,
When we back 3:00pm what a surprise ? nobody on front desk to make the check in, we took the bell 3 times, Till him decide appear and process our check in... absolute disgusting person, people like this shouldn't be on desk of any hotel, we raise a complain on "Days inn" web site about this matter...
On our check out..his words was... check out? ok thank you bye.... !!! nothing more to say

  • Stayed October 2013, traveled as a couple
    • 3 of 5 stars
      Value
    • 3 of 5 stars
      Location
    • 3 of 5 stars
      Sleep Quality
    • 3 of 5 stars
      Rooms
    • 3 of 5 stars
      Cleanliness
    • 1 of 5 stars
      Service
Helpful?
Thank Alex C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Priya S, General Manager at Days Inn Airport South Bay LAX, responded to this review, October 22, 2013
I am sorry and truly apologize for the lack of service that you received. Our main goal is to provide excellent service with a smile and best value for the dollar. I had a meeting with Bobby, the agent who assisted you and I can assure you that it will never happen again. Once again, my sincerest apologies for the inconvenience.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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175 reviews from our community

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Henderson, Nevada
Level Contributor
538 reviews
184 hotel reviews
common_n_hotel_reviews_1bd8 385 helpful votes
3 of 5 stars Reviewed October 14, 2013

This is a conventional 3-storey motel, neither far from LAX nor the beach, sitting on a major north-south thoroughfare filled with bodegas, fast food, and other mom and pop joints. It's not very pretty but functional for a quick stay. If the motel is full there will probably be enough parking for one car per room. Larger vehicles definitely will not fit. You can park on the street overnight but you'll have to get up early to re-position the car before the no parking regs go into effect. I was instructed to use the handicap parking by the desk clerk one night when I came back late. My room had both a small fridge and a microwave. Handy if you intend to stay several days. The TV received the local LA stations plus additional cable. This is good if you need to know about the weather, traffic, or local events. There's a small hot tub in the middle of the parking lot. I never saw anyone using it. There's usually a free local paper at the desk and also a free minimalist type breakfast.. The air worked OK and my bath included a tub, not just a shower. Manhattan Beach is a straight 4 mile drive West. Once there, find 5 hour parking, and the walkway can take you miles south to Palos Verdes. Hawthorne Street, on which the motel is located, goes straight north to Hollywood. Not even close to fancy, but inexpensive and practical for some.

Stayed September 2013, traveled solo
Helpful?
Thank Zoom_Gotti
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Priya S, General Manager at Days Inn Airport South Bay LAX, responded to this review, October 22, 2013
Thank you for all your kind comments. Our main goal is to provide best value to all our guests. The fridge, microwave, tv channels and other amenities are all kept with the guest's convenience in mind....we are glad that you noticed them. Thank you once again and we hope to see you again soon.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
7 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed October 10, 2013 via mobile

If your looking or a cheap hotel as a stopover this is perfect. Booked with kayak as the price was right. Trip advisor approved! Clean, nice staff, easy check in and out. Close to the beaches if you have a car. Try the Cuban restaurant Havana if you can. It's walking distance and cheap. Would stay again for sure!

Stayed October 2013
Helpful?
Thank Lindsaylamb
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Priya S, General Manager at Days Inn Airport South Bay LAX, responded to this review, October 22, 2013
Thank you for taking the time to write the review...We appreciate all your kind comments. And yes the Cuban restaurant is most definitely amongst our guests. Thank you once for the kind comments and we look forward to serve you again.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Massachusetts
Level Contributor
9 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed September 30, 2013

This hotel reminded me of a retro or art deco establishment. The room we had was very nice. We had a large room with amenities. Refrigerator, coffee, breakfast, etc For the price it was more than acceptable.

Room Tip: The room number was 402. I think only the *02 rooms were extra large.
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  • Stayed September 2013, traveled with family
    • 5 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
Thank GoRhody
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Priya S, General Manager at Days Inn Airport South Bay LAX, responded to this review, October 9, 2013
Thank you for your positive feedback. You are right besides being centrally located our guests do enjoy and are surprised by our rooms and various amenities. We strive to give the best possible value to our guest and are glad that we met you expectations. Thank you once again for your kind comments and hope to see you in near future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Ventura
Level Contributor
3 reviews
4 of 5 stars Reviewed September 7, 2013

Outside was rundown but the rooms were nice. When I saw the price I was worried but the rooms looked like something in a room twice the price. The linens were nice but the bed was uncomfortable. Everything else was great.

  • Stayed September 2013, traveled on business
    • 5 of 5 stars
      Value
    • 2 of 5 stars
      Location
    • 2 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service

Review collected in partnership with Days Inn

Helpful?
Thank Mindi E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Priya S, General Manager at Days Inn Airport South Bay LAX, responded to this review, October 9, 2013
Thank you so much for taking the time to write us a review. We are so happy to know that we met you expectations and you had an enjoyable and a great stay with us. We really appreciate your kind comments and hope to see you again in the near future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Fargo, North Dakota
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed August 18, 2013

We had to check-in late in the evening. Heidi at the front desk had helped get us a room after our 1st hotel room (different property) was broken into. Bobby at the front desk in the AM worked with my mom to get our room paid for. The staff was very helpful and welcoming.

  • Stayed August 2013, traveled with friends
    • 5 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank TravelingQueen94
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Priya S, General Manager at Days Inn Airport South Bay LAX, responded to this review, September 1, 2013
Thank you for your most kind comments. We are indeed very lucky to have both Heidi and Bobby as a part of our team. We truly appreciate your kind words and hoe to see you again.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Days Inn Airport South Bay LAX

Address: 15636 Hawthorne Blvd, Lawndale, Lawndale, CA 90260
Phone Number:
Location: United States > California > Lawndale
Amenities:
Bar / Lounge Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Restaurant Room Service Shuttle Bus service Wheelchair access
Hotel Style:
Ranked #4 of 4 Hotels in Lawndale
Price Range (Based on Average Rates):
Hotel Class:2.5 star — Days Inn Airport South Bay LAX 2.5*
Number of rooms: 43
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Also Known As:
Days Inn Airport South Bay Lax Hotel Lawndale
Days Inn Lawndale
Lawndale Days Inn

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