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“Esther at the front desk”

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Comfort Inn & Suites
Ranked #6 of 14 Hotels in Lancaster
Lancaster, California
1 review
“Esther at the front desk”
Reviewed November 25, 2012

Esther at the front desk has good customer service, Helped me sign up for the choice awards program. She also assisted me with staying over another night. I was not sure exactly how long I would need the room and she talked me into staying again. kudos to Esther

  • Stayed November 2012, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Helpful?
Thank Emilio D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
gm_ca824, General Manager at Comfort Inn & Suites, responded to this review, November 27, 2012
Thank You!! Esther is indeed a great front desk agent, It is nice to read a job well done from guests . We look forward to seeing you again.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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138 reviews from our community

Traveler rating
    72
    32
    19
    6
    9
See reviews for
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (29)
Date | Rating
  • English first
  • German first
  • Italian first
  • Any
English first
Level Contributor
8 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed November 25, 2012 via mobile

My wife and I stay at the comfort in at least once a month and we are greated by name when we check in. The staff is friendly and helpfull. The rooms are clean and comfortable. We have enjoyed the pool/jaccuzzi a few times and the grounds are clean and secure. We like to get up and have a free breakfast which includes scrambled eggs, potatoes, sausage, waffles, etc. Upon checkout, Esther is usually at the desk to great us and help with checkout. All in all, this hotel is clean, safe, and comfortable. We will continue to stay in the future.

  • Stayed November 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank mxems
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
gm_ca824, General Manager at Comfort Inn & Suites, responded to this review, November 27, 2012
The Staff and I thank you for your wonderful review, I as a General Manager am always pleased to see a guest smile and enjoy their stay. We look forward to seeing you again.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed September 6, 2012

My stay at Comfort Inn Lancaster was the best. As Front Desk Agent, Esther was extremly helpful with my extended stay. I was not sure how long I would be staying, so Esther made the reservation holds as I needed, then processed them as I indeed stayed those nights. Seeing the smile on her face early in the morning as I went for breakfast definately started my day on a bright note. Thank you Esther and all the staff.

Stayed September 2012
Helpful?
1 Thank Stephen S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
gm_ca824, General Manager at Comfort Inn & Suites, responded to this review, September 20, 2012
Thank you for your wonderful review! It is a pleasure for me as General Manager to see that a staff member has done a job well. I look forward to seeing you again on your next visit to the antelope Valley.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Trabuco Canyon, CA
Level Contributor
26 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
Reviewed August 8, 2012

We stayed at the Comfort Inn and Suites for a softball tournament in July. Please be careful if you book this hotel as the hotel has smoking rooms. I made a mistake and booked a smoking room on accident. Luckily there was a cancellation the day we checked in and we were able to upgrade to another room. The staff is very nice and helpful. There are plenty of places to eat nearby. If you stay at this hotel you will not have to take the freeway to the Big 8 Complex for sports. My only complaint about this location is that I left a phone charger plugged in next to the microwave in the room when I checked out. When I called the hotel the next day housekeeping had not turned it in and the front desk checked the room the charger was not there. If we go back to the same softball tournament I would stay at this hotel again.

Room Tip: If you have a large family get a two room suite. There is a ton of room.
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  • Stayed July 2012, traveled with family
    • Value
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Helpful?
1 Thank athomemom
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
comfortinnlancaster, Manager at Comfort Inn & Suites, responded to this review, September 20, 2012
Thanks for taking time to write your reviews. We truly appreciate your business.

Best Regards,
Comfort Inn Lancaster Team
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Vista, Ca
Level Contributor
321 reviews
108 hotel reviews
common_n_hotel_reviews_1bd8 112 helpful votes
Reviewed June 25, 2012

While above average, it still has some issues. I had asked for a top floor room but when we arrived they had a room on the first floor assigned. Daaaa, don't you guys read those things on the reservation? I don't want someone pulling into a parking spot with their lights shinning into my room or not being able to open the curtains since someone can look in! A little disgusting at the entrance with lots of cigarette butts and an overflowing trash can, I guess a shuttle stops to take people to the LA airports and people wait and smoke. Given the other reviews, I felt the place was overrated, expecting more.

  • Stayed June 2012, traveled as a couple
    • Value
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Helpful?
1 Thank PopTopBob
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed January 15, 2012

Was there with my family and was a pleasure to stay in a hotel. True value for money.
Thanks to all staff.

  • Stayed January 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Nvgaurav
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lancaster, California
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed December 22, 2011

The staff at Comfort Suites in Lancaster has again been wonderful. It has been a difficult trip with a sick family member, yet I am greeted with smiles and always a welcome spirit. The staff here show kindness and friendliness and are attentive to guest needs. Thank you
I highly recommend this hotel.
Sandi003
Texas

  • Stayed December 2011, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank sandi003d
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Comfort Inn & Suites

Property: Comfort Inn & Suites
Address: 1825 W Avenue J12, Lancaster, CA 93534-4664 (Formerly Holiday Inn Express)
Phone Number:
Location: United States > California > Lancaster
Amenities:
Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Swimming Pool Wheelchair access
Hotel Style:
Ranked #6 of 14 Hotels in Lancaster
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Comfort Inn & Suites 2.5*
Number of rooms: 58
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Also Known As:
Comfort Inn And Suites
Comfort Hotel Lancaster
Comfort Inn Lancaster
Lancaster Comfort Inn

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