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“Good price but had issues”

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Best Western Plus Irvine Spectrum Hotel
Ranked #3 of 10 Hotels in Lake Forest
Reviewed March 22, 2014

Large rooms but poorly lit. One day of our stay our room was not cleaned. Free cooked to order breakfast, but during weekend cook was backed up with all orders being placed. Needed more help. Had a group of 3 rooms in our party and at breakfast the first day one of our group found a thin, curly piece of wire in the waffle (the hotel did comp them one nights stay).

  • Stayed: March 2014, traveled with family
    • Value
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Review collected in partnership with Best Western
Thank 391oliviac
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Juan G, General Manager at Best Western Plus Irvine Spectrum Hotel, responded to this reviewResponded March 28, 2014

Thank you for taking the time to provide your feedback in regards to your recent visit. Please accept our apologies for the issues you encountered. We are at this time taking care of the issues so as to make our guests experience a positive one. Once again please accept our apology.


Sincerely,
Juan Carlos Gonzalez

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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384 - 390 of 433 reviews

Reviewed March 17, 2014

My wife and I booked this hotel for two nights due to a surgical procedure I was going to have. The first night of the stay, other people at the hotel were "partying" till after 3:00 am. The next day the manager kindly moved us to another room away from the noise for which we most thankful. However, after unpacking in the new room, we found out the ac/heater/fan unit did not work at all. After speaking again to the desk, I was told me there were no other rooms available and that she would send a repair man. No repair man showed up. Thankfully it was a cool Southern California day, but the noise of the freeway and odors were a bother. On the morning of the second day I expressed my disappointment to the clerk and she assured me that the manager would call me. There has been no called. I have since reported my concerns to Best Western. My review expresses my disappointment of my experience with the staff more than the room.

  • Stayed: March 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western
1  Thank K8265NYroberth
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Juan G, General Manager at Best Western Plus Irvine Spectrum Hotel, responded to this reviewResponded March 18, 2014

Thank you for your feedback. We regret to hear that your stay with us was not as pleasant as you would have liked. I apologize for the issues with the air conditioner. We are geting the issue fixed.
I hope you will give us the oportunity to make it up to you. If you have any questions please call the property and ask for Juan Carlos. Once again, please accept our apologies.


Sincerely,
Juan Carlos Gonzalez
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed March 16, 2014

Bad for the value. Given smoking room instead of non-smoking. Lying staff. Problems solved but should not appear in this category. The receptionist does not know they have a free PC + printer and tells: ""we do not have a printer here" to a request to print a single page.

  • Stayed: March 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western
Thank Jiri N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Juan G, General Manager at Best Western Plus Irvine Spectrum Hotel, responded to this reviewResponded March 18, 2014

Thank you for your response and for your valuable feedback. I apologize for the inconvenience upon check in, although im glad you were able to finally get into the nonsmoking room you requested. Our printer in the business center was not working for a few days but its now working and our guests are able to print. I will train the front desk in alternatives if printer happens to go down. Thank you for your feedback and once again please accept our apology.


Sincerely,
Juan Carlos Gonzalez

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed March 12, 2014

The location of this hotel is convenient with close proximity to the freeway but the rooms are still quite quiet. They are spacious and clean with comfortable beds.

The best part of this hotel was the breakfast -the continental breakfast it was hot and freshly cooked best breakfast ever at a Best Western.

Would definitely stay at this hotel again if I was in the area

Stayed: January 2014, traveled with family
Thank BJN2009
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Juan G, General Manager at Best Western Plus Irvine Spectrum Hotel, responded to this reviewResponded March 18, 2014

We greatly appreciate your feedback on your recent visit. We are delighted to hear your stay was an enjoyable one. We strive in providing the best in service and product. Call us when you are ready to book your next visit.

Sincerely,
Juan Carlos Gonzalez

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed March 11, 2014

A comfortable room for 4 adults. Living room is separated by a sliding door (didn't move smoothly tough, but we left it open). 2 televisions in the unit.
The beds were comfortable, but you could feel all the springs in the pull out couch.
Close to highway and parking is free.

The made to order breakfast was great (2 eggs any style + meat choice).

Staff (front desk and chef/server) was friendly and efficient. Got extra towels with no hassle at all. Work station available with working printer as well.

Great value, would stay again.

  • Stayed: January 2014, traveled with family
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Thank TORONT01
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Juan G, General Manager at Best Western Plus Irvine Spectrum Hotel, responded to this reviewResponded March 18, 2014

Thank for your valuable feedback. We are glad the you enjoyed your visit and that we were able to meet your expectations. Please note we will look into the issues you mentioned so that we may get them fixed. Please contact us for your next reservation.

Sincerely,
Juan Carlos Gonzalez

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed March 9, 2014

I stayed at this Best Western PLUS on a whim one evening, needless to say i was surprised. The room was lovely. bed was comfortable and everything worked perfect. nice and spacious. Breakfast line was a little ridiculous, but after a short wait got what i wanted.

  • Stayed: March 2014, traveled as a couple
    • Value
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Review collected in partnership with Best Western
1  Thank Catlyn N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Juan G, General Manager at Best Western Plus Irvine Spectrum Hotel, responded to this reviewResponded March 16, 2014

Thank you for taking your time to provide your feedback. We appreciate you leting us know how we are doing. We are delighted to hear that we met your expectations during your recent visit. We strive to give our best in product and service. Please let us know how we may assist you in your future travel plans.


Sincerely,
Juan Carlos Gonzalez

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed March 8, 2014

Nice to have covered parking. The full service breakfast with grill cook and server was a pleasant surprise. It was convenient to the 405 and I-5 without the noise of a freeway. Having a McDonalds withing walking distance was great. A short drive to Albertsons was a happy benefit also. It was a quiet, comfortable place to stay. My only complaint was the unpleasant sulfer odor from the sink when I ran water there.

  • Stayed: February 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Review collected in partnership with Best Western
Thank Penny L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Juan G, General Manager at Best Western Plus Irvine Spectrum Hotel, responded to this reviewResponded March 11, 2014

Thank you for taking time to provide us with your feedback. We are delighted to hear your visit was a pleasant one. We do our best to provide you with excellent service and superior quality in our product. Your opinions and suggestions are valuable to us in helping us improve our services.


Sincerely,
Juan Carlos Gonzalez

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Best Western Plus Irvine Spectrum Hotel

Address: 23192 Lake Center Dr, Lake Forest, CA 92630-2837 (Formerly Irvine Suites Hotel)
Phone Number:
Location: United States > California > Orange County > Lake Forest
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free Parking Pets Allowed ( Dog / Pet Friendly ) Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#1 Best Value Hotel in Lake Forest
#5 Family Hotel in Lake Forest
#5 Romantic Hotel in Lake Forest
#5 Business Hotel in Lake Forest
Price Range: $98 - $161 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Best Western Plus Irvine Spectrum Hotel 2.5*
Number of rooms: 90
Official Description (provided by the hotel):
Centrally located in the heart of Orange County, the perfect hotel in Lake Forest awaits your arrival! Set among the palms of sunny Southern California, the BEST WESTERN PLUS Irvine Spectrum Hotel is perfect for the leisure and business traveler. Service, amenities and locations make this the perfect hotel choice in Irvine. Hotel guests will be centrally located to many of Orange County's most popular attractions including Disneyland, Knott's Berry Farm, Newport Beach, Laguna Beach and the Orange County Great Park. Shopping, eateries and entertainment at South Coast Plaza, Fashion Island and Irvine Spectrum Center are within minutes of the hotel. Other guest favorites include the Verizon Wireless Amphitheater, Saddleback Ministries, University of California Irvine, Chapman University. Our corporate guests appreciate being close to more than 100 corporate offices, John Wayne Airport (SNA) and the Irvine Spectrum. The BEST WESTERN PLUS Irvine Spectrum Hotel offer spacious, well-appointed guest suites. Each of our guests rooms are designed with your comfort in mind: microwave, refrigerator, complimentary high speed Internet access. Our amenities include all the comforts of home: complimentary hot breakfast; fitness center, guest laundry, outdoor pool and spa...Just to name a few! Corporate Travelers appreciate the onsite business services such as our fully equipped business center as well as meeting facilities. And of course, where would you be without your furry best friend? Pets are always welcome! Whether business or leisure travel, the BEST WESTERN PLUS Irvine Spectrum Hotel is a perfect choice for your next trip! ... more   less 
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Also Known As:
Irvine Hotel Lake Forest

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