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“Great Stay”

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Best Western Plus Irvine Spectrum Hotel
Ranked #2 of 10 Hotels in Lake Forest
Reviewed January 9, 2014

This was an excellent hotel. Several families stayed here during a wedding and we were pleased. The rooms were very clean and the staff was friendly. This was nicer than some of the more expensive ones we stayed at.

  • Stayed: January 2014, traveled with family
    • Value
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Review collected in partnership with Best Western
Thank hsmom2four
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Juan G, General Manager at Best Western Plus Irvine Spectrum Hotel, responded to this reviewResponded January 13, 2014

Thank you very much for your feedback. We are delighted to hear your stay was enjoyable and that everything was to your satisfaction. We look forward to your next visit.

Sincerely,
GM

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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388 - 394 of 411 reviews

Reviewed January 8, 2014 via mobile

We stayed from December 20-25. Our stay was nothing but top notch! Our room was awesome. We didn't need maid service everyday. Our choice. The room was quiet.....we had room 305 right by elevator. Never heard any clamoring. The food was very good compared to Dennys. Sure it gets busy and the cook falls behind.....no big deal. He made our food to order. Management was very professional. They have only been operating under new name for a couple months. Allow them time to iron out the wrinkles. I will stay again! Thanks guys for the awesome stay!!

Stayed: December 2013, traveled with family
Thank Tracey R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Juan G, General Manager at Best Western Plus Irvine Spectrum Hotel, responded to this reviewResponded January 13, 2014

Thank you for your feeback on your recent visit to our property. We are glad your stay was pleasant and enjoyable. Please let us know if we can be of any further assistance and call us for your next reservation.

Sincerely,
GM

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 6, 2014

The hotel has a great exterior visual appeal and the lobby area is well designed and maintained. Front desk agent was a pleasure as well. This all led me to believe my stay would be very pleasant. Sadly I was disappointed. My room stunk like wet towels and cleaning chemicals The sofa was absolutely filthy, with stains and cigarette burns. The two TVs were a nice touch except the channels were very blurry and no premium cable options (could at least do HD). Worst part of the stay was the lack of sound proofing in the rooms. I knew when my neighbors entered the room, took showers, and used their restroom. Could even hear their TV at times. Breakfast was very well done with a live station for eggs, bacon, hash browns, and the pool looked clean. WiFi was hit or miss most of the time.
With two other lodging options right next door, I may consider them the next time I'm staying in this area.

Room Tip: Ask for a room with no neighbors for the quietness.
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  • Stayed: January 2014, traveled on business
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Thank Sam P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Juan G, General Manager at Best Western Plus Irvine Spectrum Hotel, responded to this reviewResponded January 13, 2014

Thank you for your response and feeback of your recent stay. We apologize for the inconvenience you mentioned. We are addressing the issues and will work on fixing those concerns immediately. Thank you once again for bringing it to our attention.

Sincerely,
GM

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Reviewed January 6, 2014

We are glad we have chosen BW Irvine Spectrum for our three nights' stay right before New Year. We picked a hotel between LA and San Diego so we could travel to SeaWorld on one day and visit LA on another. One reason we chose this hotel because it is about the same price as other one room hotel yet it's actually two small rooms. One room houses our bed while the kids stay in the other room on the sofa bed. Each room has a 40" flat screen TV so the kids can have their own room. They still have to go past our room to go to the rest room but i like it this way, it's much better than 4 people stuck in the same room. The hotel is much better than your average two story motel in terms of hotel amenities, appearance and comfort. It's a multi-story building and you park your cars on the ground level. I really like the interior courtyard area i like how the hotel is designed it is beautiful and functional. The corridor and stairs common area is very clean. Though our balcony does not have much views (ours looks at an adjacent office building, you could ask one that overlooks the courtyard) , it is very safe area which is another reason i picked a hotel in this area rather than one in other rougher parts of LA. Our room is in good condition. What i like is it provides a fridge and microwave. The fridge and microwave are both very clean. The fridge is housed in a cabinet which cuts down on the noise. Should you want to pick up some grocery or splurge on some shopping, Costco and Walmart are couple miles on one side of the I-5 and the Irvine Spectrum outlet mall on the other side. We particularly enjoy the free full breakfast. We were served fresh eggs and sausage. Also there are a variety of breakfast items such as yogurt, pastry, make your own waffles, and milk, orange juices, etc. I also appreciate they have a hard-working employee who works the breakfast room and brings you the hot eggs and collect finished plates. She made us feel like valued guests, we tipped and thanked her for the excellent service at our last breakfast. I think we are spoiled and would not want to stay at any other motels with the so-called "continental" breakfast !! I highly recommend this hotel for the excellent value, the usefulness of two rooms for a family with kids, the free full breakfast, the good area it's located at, the professional and cordial staffs, and really looking forward to stay there again next time we are in the area.

  • Stayed: January 2014, traveled with family
    • Value
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Review collected in partnership with Best Western
Thank Yee W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Juan G, General Manager at Best Western Plus Irvine Spectrum Hotel, responded to this reviewResponded January 9, 2014

Thank you for your response and for providing feedback of your recent visit. We are very happy that everything was to your liking and satisfaction. We work diligently to bring you the best in product and service and to make every guest's visit comfortable and enjoyable. Thank you for all your compliments it is much appreciated. We look forward to your next visit, please call us so that we may book your next reservation.


Sincerely,
Juan Carlos Gonzalez
General Manager

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Reviewed January 4, 2014

Hotel staffs are good to help, but room is not as good as expected to a suite. the carpet and washroom need to be rennovated. Breakfast is good enough for family stay. The location is easy to find by freeway I-5.

  • Stayed: December 2013, traveled with family
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Review collected in partnership with Best Western
Thank Jian S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Juan G, General Manager at Best Western Plus Irvine Spectrum Hotel, responded to this reviewResponded January 6, 2014

Thank you for your feedback on your recent stay with us. We are glad you enjoyed your visit and that we were able to provide you what you needed. We look forward to your next visit soon.


Sincerely,
GM

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 3, 2014

Our family usually selects Best Western hotels for cleanliness and good service. This one was terrible. The elevator closes too soon and almost crushed me, the sofabed was torn in our room, we could hear our neighbor using the bathroom, there was a smell, the televsision picuture was very bad, and to top it all off, the breakfast was lousy. Only one ice machine was operational, not enough staff to deliver extra towels so we had to go get them at the front desk. Even the guy at the front desk admitted their facility was subpar. The photos on the website must have been of another place.

  • Stayed: December 2013, traveled with family
    • Value
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Review collected in partnership with Best Western
Thank Kristina J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Juan G, General Manager at Best Western Plus Irvine Spectrum Hotel, responded to this reviewResponded January 8, 2014

Thank you for providing feedback to us of your recent visit to our property. We apologize for the inconvenience you experience due to the issues you mentioned in your response. We assure you
the issues are being addressed and proper measures are being taken to make corrections.

Sincerely,
GM

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 1, 2014

Made reservations for family. On December 31, 2013 breakfast eggs were served ice cold. Granted the breakfast area was busy, but please, make the eggs hot! Then after celebrating New Years, we get back to hotel and NONE OF THE ROOMS HAD MAID SERVICE during the day. I had better service when the hotel was called "Irvine Suites". This is not up to Best Western standards, by a long shot. Will have to see what the manager is willing to do. I see Courtyard by Marriott or the Holiday Inn Express in my future, like tonight.

  • Stayed: January 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
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Thank BRubin510
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Juan G, General Manager at Best Western Plus Irvine Spectrum Hotel, responded to this reviewResponded January 7, 2014

Thank you for taking time to provide feedback to us of your recent visit. We apologize for the inconveniences you experienced during your stay. We will be addressing the departments accordingly to remedy and fix your concerns. Once again please accept our apology.

Sincerely,
Juan Carlos Gonzalez
-General Manager-

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Best Western Plus Irvine Spectrum Hotel

Address: 23192 Lake Center Dr, Lake Forest, CA 92630-2837 (Formerly Irvine Suites Hotel)
Phone Number:
Location: United States > California > Orange County > Lake Forest
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free Parking Pets Allowed ( Dog / Pet Friendly ) Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#1 Best Value Hotel in Lake Forest
#5 Family Hotel in Lake Forest
#5 Romantic Hotel in Lake Forest
#5 Business Hotel in Lake Forest
Price Range: $92 - $149 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Best Western Plus Irvine Spectrum Hotel 2.5*
Number of rooms: 90
Official Description (provided by the hotel):
Centrally located in the heart of Orange County, the perfect hotel in Lake Forest awaits your arrival! Set among the palms of sunny Southern California, the BEST WESTERN PLUS Irvine Spectrum Hotel is perfect for the leisure and business traveler. Service, amenities and locations make this the perfect hotel choice in Irvine. Hotel guests will be centrally located to many of Orange County's most popular attractions including Disneyland, Knott's Berry Farm, Newport Beach, Laguna Beach and the Orange County Great Park. Shopping, eateries and entertainment at South Coast Plaza, Fashion Island and Irvine Spectrum Center are within minutes of the hotel. Other guest favorites include the Verizon Wireless Amphitheater, Saddleback Ministries, University of California Irvine, Chapman University. Our corporate guests appreciate being close to more than 100 corporate offices, John Wayne Airport (SNA) and the Irvine Spectrum. The BEST WESTERN PLUS Irvine Spectrum Hotel offer spacious, well-appointed guest suites. Each of our guests rooms are designed with your comfort in mind: microwave, refrigerator, complimentary high speed Internet access. Our amenities include all the comforts of home: complimentary hot breakfast; fitness center, guest laundry, outdoor pool and spa...Just to name a few! Corporate Travelers appreciate the onsite business services such as our fully equipped business center as well as meeting facilities. And of course, where would you be without your furry best friend? Pets are always welcome! Whether business or leisure travel, the BEST WESTERN PLUS Irvine Spectrum Hotel is a perfect choice for your next trip! ... more   less 
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Also Known As:
Irvine Hotel Lake Forest

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