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“Good from far, far from good”

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Best Western Plus Irvine Spectrum Hotel
Ranked #5 of 10 Hotels in Lake Forest
Certificate of Excellence
Level Contributor
56 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
“Good from far, far from good”
Reviewed January 6, 2014

The hotel has a great exterior visual appeal and the lobby area is well designed and maintained. Front desk agent was a pleasure as well. This all led me to believe my stay would be very pleasant. Sadly I was disappointed. My room stunk like wet towels and cleaning chemicals The sofa was absolutely filthy, with stains and cigarette burns. The two TVs were a nice touch except the channels were very blurry and no premium cable options (could at least do HD). Worst part of the stay was the lack of sound proofing in the rooms. I knew when my neighbors entered the room, took showers, and used their restroom. Could even hear their TV at times. Breakfast was very well done with a live station for eggs, bacon, hash browns, and the pool looked clean. WiFi was hit or miss most of the time.
With two other lodging options right next door, I may consider them the next time I'm staying in this area.

Room Tip: Ask for a room with no neighbors for the quietness.
See more room tips
  • Stayed January 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
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    • Service
Helpful?
Thank Sam P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Juan G, General Manager at Best Western Plus Irvine Spectrum Hotel, responded to this review, January 13, 2014
Thank you for your response and feeback of your recent stay. We apologize for the inconvenience you mentioned. We are addressing the issues and will work on fixing those concerns immediately. Thank you once again for bringing it to our attention.

Sincerely,
GM
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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357 reviews from our community

Traveler rating
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (24)
Date | Rating
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English first
castro valley, United States
2 reviews
Reviewed January 6, 2014

We are glad we have chosen BW Irvine Spectrum for our three nights' stay right before New Year. We picked a hotel between LA and San Diego so we could travel to SeaWorld on one day and visit LA on another. One reason we chose this hotel because it is about the same price as other one room hotel yet it's actually two small rooms. One room houses our bed while the kids stay in the other room on the sofa bed. Each room has a 40" flat screen TV so the kids can have their own room. They still have to go past our room to go to the rest room but i like it this way, it's much better than 4 people stuck in the same room. The hotel is much better than your average two story motel in terms of hotel amenities, appearance and comfort. It's a multi-story building and you park your cars on the ground level. I really like the interior courtyard area i like how the hotel is designed it is beautiful and functional. The corridor and stairs common area is very clean. Though our balcony does not have much views (ours looks at an adjacent office building, you could ask one that overlooks the courtyard) , it is very safe area which is another reason i picked a hotel in this area rather than one in other rougher parts of LA. Our room is in good condition. What i like is it provides a fridge and microwave. The fridge and microwave are both very clean. The fridge is housed in a cabinet which cuts down on the noise. Should you want to pick up some grocery or splurge on some shopping, Costco and Walmart are couple miles on one side of the I-5 and the Irvine Spectrum outlet mall on the other side. We particularly enjoy the free full breakfast. We were served fresh eggs and sausage. Also there are a variety of breakfast items such as yogurt, pastry, make your own waffles, and milk, orange juices, etc. I also appreciate they have a hard-working employee who works the breakfast room and brings you the hot eggs and collect finished plates. She made us feel like valued guests, we tipped and thanked her for the excellent service at our last breakfast. I think we are spoiled and would not want to stay at any other motels with the so-called "continental" breakfast !! I highly recommend this hotel for the excellent value, the usefulness of two rooms for a family with kids, the free full breakfast, the good area it's located at, the professional and cordial staffs, and really looking forward to stay there again next time we are in the area.

  • Stayed January 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
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    • Service
Review collected in partnership with Best Western

Helpful?
Thank Yee W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Juan G, General Manager at Best Western Plus Irvine Spectrum Hotel, responded to this review, January 9, 2014
Thank you for your response and for providing feedback of your recent visit. We are very happy that everything was to your liking and satisfaction. We work diligently to bring you the best in product and service and to make every guest's visit comfortable and enjoyable. Thank you for all your compliments it is much appreciated. We look forward to your next visit, please call us so that we may book your next reservation.


Sincerely,
Juan Carlos Gonzalez
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Irvine, United States
1 review
Reviewed January 4, 2014

Hotel staffs are good to help, but room is not as good as expected to a suite. the carpet and washroom need to be rennovated. Breakfast is good enough for family stay. The location is easy to find by freeway I-5.

  • Stayed December 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western

Helpful?
Thank Jian S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Juan G, General Manager at Best Western Plus Irvine Spectrum Hotel, responded to this review, January 6, 2014
Thank you for your feedback on your recent stay with us. We are glad you enjoyed your visit and that we were able to provide you what you needed. We look forward to your next visit soon.


Sincerely,
GM
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Lake Forest, United States
1 review
Reviewed January 3, 2014

Our family usually selects Best Western hotels for cleanliness and good service. This one was terrible. The elevator closes too soon and almost crushed me, the sofabed was torn in our room, we could hear our neighbor using the bathroom, there was a smell, the televsision picuture was very bad, and to top it all off, the breakfast was lousy. Only one ice machine was operational, not enough staff to deliver extra towels so we had to go get them at the front desk. Even the guy at the front desk admitted their facility was subpar. The photos on the website must have been of another place.

  • Stayed December 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western

Helpful?
Thank Kristina J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Juan G, General Manager at Best Western Plus Irvine Spectrum Hotel, responded to this review, January 8, 2014
Thank you for providing feedback to us of your recent visit to our property. We apologize for the inconvenience you experience due to the issues you mentioned in your response. We assure you
the issues are being addressed and proper measures are being taken to make corrections.

Sincerely,
GM
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Lake Forest, California
Level Contributor
192 reviews
36 hotel reviews
common_n_hotel_reviews_1bd8 70 helpful votes
Reviewed January 1, 2014

Made reservations for family. On December 31, 2013 breakfast eggs were served ice cold. Granted the breakfast area was busy, but please, make the eggs hot! Then after celebrating New Years, we get back to hotel and NONE OF THE ROOMS HAD MAID SERVICE during the day. I had better service when the hotel was called "Irvine Suites". This is not up to Best Western standards, by a long shot. Will have to see what the manager is willing to do. I see Courtyard by Marriott or the Holiday Inn Express in my future, like tonight.

  • Stayed January 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank BRubin510
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Juan G, General Manager at Best Western Plus Irvine Spectrum Hotel, responded to this review, January 7, 2014
Thank you for taking time to provide feedback to us of your recent visit. We apologize for the inconveniences you experienced during your stay. We will be addressing the departments accordingly to remedy and fix your concerns. Once again please accept our apology.

Sincerely,
Juan Carlos Gonzalez
-General Manager-
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hereford,AZ, United States
Level Contributor
3 reviews
3 hotel reviews
Reviewed December 30, 2013

This location was perfect for us to visit family for our Christmas Vacation. This location had the most awsome breakfast we have ever had at any hotel they we have stayed at in our travels accross the USA. The staff was pleasent and the rooms were very nice with a seperate sitting room. The rooms were clean and house keeping were ready to help out with our additional requests.

  • Stayed December 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western

Helpful?
Thank Judy M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Juan G, General Manager at Best Western Plus Irvine Spectrum Hotel, responded to this review, January 7, 2014
Thank you for your feedback on your recent visit. Sounds like it was a great experience and we are glad it was so. We always do our best in providing excellent services so that visitors have an enjoyableand pleasant stay. Thank you once again.

Sincerely,
Juan Carlos Gonzalez
-General Manager-
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Henderson, United States
Level Contributor
5 reviews
5 hotel reviews
Reviewed December 30, 2013

We stayed here while visiting friends and family in California for the holidays. Very convenient to freeways, shopping, and food. Helpful staff, clean rooms, comfortable beds and great breakfast. Liked the under ground parking...security walked me to the door after parking the car....nice touch.

  • Stayed December 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western

Helpful?
Thank Jeannette B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Juan G, Manager at Best Western Plus Irvine Spectrum Hotel, responded to this review, January 7, 2014
Thank you for your response and your feedback of your recent visit. Thank you for visiting our property and we are delighted to hear your stay was a pleasant and enjoyable experience. Please let us know of your next visit so that we may accomodate your reservation.

Sincerely,
Juan Carlos Gonzalez (GM)
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Best Western Plus Irvine Spectrum Hotel

Property: Best Western Plus Irvine Spectrum Hotel
Address: 23192 Lake Center Dr, Lake Forest, CA 92630-2837 (Formerly Irvine Suites Hotel)
Phone Number:
Location: United States > California > Orange County > Lake Forest
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free Parking Pets Allowed ( Dog / Pet Friendly ) Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#5 Business Hotel in Lake Forest
#5 Romantic Hotel in Lake Forest
#5 Family Hotel in Lake Forest
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Best Western Plus Irvine Spectrum Hotel 2.5*
Number of rooms: 90
Official Description (provided by the hotel):
Centrally located in the heart of Orange County, the perfect hotel in Lake Forest awaits your arrival! Set among the palms of sunny Southern California, the BEST WESTERN PLUS Irvine Spectrum Hotel is perfect for the leisure and business traveler. Service, amenities and locations make this the perfect hotel choice in Irvine. Hotel guests will be centrally located to many of Orange County's most popular attractions including Disneyland, Knott's Berry Farm, Newport Beach, Laguna Beach and the Orange County Great Park. Shopping, eateries and entertainment at South Coast Plaza, Fashion Island and Irvine Spectrum Center are within minutes of the hotel. Other guest favorites include the Verizon Wireless Amphitheater, Saddleback Ministries, University of California Irvine, Chapman University. Our corporate guests appreciate being close to more than 100 corporate offices, John Wayne Airport (SNA) and the Irvine Spectrum. The BEST WESTERN PLUS Irvine Spectrum Hotel offer spacious, well-appointed guest suites. Each of our guests rooms are designed with your comfort in mind: microwave, refrigerator, complimentary high speed Internet access. Our amenities include all the comforts of home: complimentary hot breakfast; fitness center, guest laundry, outdoor pool and spa...Just to name a few! Corporate Travelers appreciate the onsite business services such as our fully equipped business center as well as meeting facilities. And of course, where would you be without your furry best friend? Pets are always welcome! Whether business or leisure travel, the BEST WESTERN PLUS Irvine Spectrum Hotel is a perfect choice for your next trip! ... more   less 
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Also Known As:
Irvine Hotel Lake Forest

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