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“5 Star Service!!!!!!!!”

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Staybridge Suites Irvine Spectrum/Lake Forest
Ranked #5 of 10 Hotels in Lake Forest
Certificate of Excellence
Reviewed August 24, 2010

My family stayed at this hotel with my 10 year old daughter's soccer team for the West Coast soccer tournament. Our room had a 2 burner range, a mircrowave, and a full size refrigerator w/ ice maker. The price of the room included breakfast which had a nice selection of fruit, cereals, and pastries as well as hot items such as, scrambled eggs, bacon, and waffles.
Adjacent to the lobby was a patio with BBQ grills, pool, several tables and chairs, and a basketball court! Our team had an impromptu BBQ and the staff was so unbelievably accommodating. Especially Cassie, one of the managers. She went above and beyond to make sure our needs were met. Her service rivals that of any 5 star hotel! Thanks Cassie!!!!!

  • Stayed: August 2010, traveled with family
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1  Thank cootdawg
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gloria W, General Manager at Staybridge Suites Irvine Spectrum/Lake Forest, responded to this reviewResponded January 20, 2015

Dear Valued Guest,
WOW! 5 Star service. Thank you for the wonderful comments. Our entire team takes pride in providing a wonderful hotel experience to all of guest such as yourself. Thank you for choosing us and we hope to see you again in the near future.

Take Care,

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Reviews (168)
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147 - 153 of 168 reviews

Reviewed July 24, 2010

The high cost of land makes extended stay hotels hard to come by in south Orange County as there is the expectation of free parking. This impeccably maintained, well-managed property, nestled in the county’s most inland reaches, was a great find.

We are in the fifth week of our stay in a well-appointed, one-bedroom suite. The room is equipped with a granite full kitchen comfy bedroom and sleeper-sofa-equipped living room. Housekeeping is thorough and consistent.

The best aspect of this hotel is the staff. The front desk folks dutifully attended to every request with the utmost professionalism. And, believe me; with being in the middle of a relocation with a pregnant wife we had many, many requests.

Onsite amenities include a business center, barbeque area, a small cardio fitness center and pool. The complimentary breakfast bar hits and misses with regard to food quality. Some morning the hotel offers hearty country breakfast fare: eggs, sausage, biscuits and gravy. Other mornings; corn beef hash. Who serves corn beef hash other than third world prisons? Even the military hasn’t served this garbage in 20 years! Free or not, this is unacceptable as the only meat option!

Another small complaint is the old fashion TVs. There is something incongruous about having a new property with tube TVs. I didn’t even know they still made these things!

Restaurants, retail, a movie theatre and a 24 Hour Fitness Sport exist within walking distance in nearby Foothill Ranch. This area has been hit hard by the economic downturn as evidence by the rundown condition of the movie theatre and the almost completely abandoned auto mall. The 24 Hour Fitness is the most rundown and dated one I have ever seen.

In the end analysis, I can’t say enough good things about the management staff here at the hotel. I don’t expect Cleo, the Operations Manager or the General Manager to be here very long. The company will promote them or someone else will lure them away with a better benefit package; they are that good!

  • Stayed: July 2010, traveled on business
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Thank Balad
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gloria W, General Manager at Staybridge Suites Irvine Spectrum/Lake Forest, responded to this reviewResponded January 20, 2015

Dear Balad,
Thank you for the wonderful comments. Our entire team takes pride in providing a wonderful hotel experience to all of guest such as yourself. Thank you for choosing us and we hope to see you again in the near future.

Take Care,

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 6, 2010

We enjoy our stay in this hotel. Clean room, small but very clean swimming pool,excellent parking. Staff is very friendly. Get only A+ in my book .

  • Stayed: July 2010, traveled with family
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1  Thank MB330
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gloria W, General Manager at Staybridge Suites Irvine Spectrum/Lake Forest, responded to this reviewResponded January 20, 2015

Dear MB330,
Thank you for the wonderful comments. Our entire team takes pride in providing a wonderful hotel experience to all of guest such as yourself. Thank you for choosing us and we hope to see you again in the near future.

Take Care,

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed March 6, 2010

We stayed at this facility in order to search out a new residence for my Daughters family to move to the Lake Forest area after my Son in Law was appointed to Vice President at his firm located in the Lkae Forest area.

The day that we checked out my daughter notioced that they had left a DVD case with 30 plus DVD's in it and called back to the Hotel front desk to have the go to the room and hold it for her. The front desk manager stated the she had the case and would lock it up so when my daughter returned to California in a two weeks she could pick up.

If anyone reading this has small children like my daughter with 4 small boys you know how important their movies are when you travel any distances.

When my daughter returned they had the DVD case with only 3-4 DVD's remaining. My daughter asked where the other missing DVD's were and they said that was all that was there.

They stated they were not repsonsible for any items left in any room. The hotel investigated and they and their insurance company said sorry but we do not know what happened to the missing DVD's and we are not responsisble.

My Daughters loss is estimated at approximately $1000 - $1200.

I contacted the corporate offices of Intercontinental Hotels Group and they said you are out of luck, the hotel reservation form you sign releases all liability of the hotel for any loss or injury.
My daughter filed a police report with the Lake Forest PD.

We will never stay at any Staybridge Suites of any of the other Intercontinental Hotels Group facilities.
They include;
IHG Hotels
Crowne Plaza
Holiday Inn
Holiday Inn Express
Candlewood Suites
Hotel Indigo

I work and travel extensively for a Fortune 100 company and I will state my complete dissatifaction and the reason why with Staybridge Suites and any Intercontinental Hotels group to every front desk manager and employee of the faciclites that I stay at. It's a great thing to hear when a customer is bad mouthing your competition in person.

Enjoy my 4 Grandson's DVD's you THEIVES and LIARS. Your day will come when you have to answer to a greater authority than your front desk management.

Warning to anyone staying at any Hotel/Motel, if your leave anything in any room you cannot trust any employee or management to be honest and return it.

It's gone. Your loss. We learned an expensive lesson here.

I will bad mouth this hotel chain till the day I leave this earth.

Feel free to contact me at [--]

  • Stayed: August 2009, traveled with family
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4  Thank Libertywing
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed January 10, 2010

Because this hotel is new, there isn't much to find fault with at all. The hotel, rooms and grounds are beautiful.

The rooms have the little kitchenette with the refrigerator and freezer so you can load up at the grocery store and cook for yourself. Coffeemaker, dishes, utensils, etc. are all there. No table for a family meal in the one bedroom suite, but a small counter with two chairs. The living room is small, but more than ample. Lots desk space if you are working. The shower, though dark, had great water pressure. Older TVs with not so great a picture, which is odd for such a new hotel, but it didn't bother us much. All entrances require a key-card, so this place is safety-minded.

The BBQs, basketball court, pool and jacuzzi are all located in the center of the hotel and make for a wonderful place to hangout with family if you have downtime, like in between soccer games or sightseeing. I think if we were staying longer than one night, this hotel would be perfect because you can save a lot of money cooking for yourselves. They also had the menus for Pizza Hut and Papa John's and if you dialed room service, it would connect you right with Papa John's. Nice that they both deliver to your room and you have a menu to reference.

The hotel is very close to the local business area and right up the street you can drive to the mall with LOTS of restaurant and store choices. I saw a Chili's right on the corner, but counted at least 5 other large eateries in the main area. VERY close to Trabuco Hills High School, Santa Margarita High School, USSD, and many other kid activities that may have you out of town for a weekend of tournaments or games.

My only complaint was that the beds were truly uncomfortable. Hard and SMALL. They didn't seem like queen-sized beds to me and whoever made them up forgot that the sheets should go up to the top of the bed. We had to undo the sheets at the bottom of the bed just to cover up to our shoulders and we are not tall! Lots of pillows to choose from, so that is a plus. The wireless internet was a little slow for my taste, but it was FREE so there you go.

The front desk "manager in training" that checked us in was NOT friendly, but he wasn't rude either. The breakfast they served was really nice with scrambled eggs, pancakes, bacon, bagels, toast, make-you-own waffles, all kinds of fruit, cottage cheese, yogurt, coffee, tea, juices, etc. They served until 10:30 on the weekends, so that is perfect. They even had cans of soda on ice for the taking. Beautiful little dining room with a fireplace and cozy seating, or you could eat outside or in your room if you wanted. I am sure the Mon-Thurs evening service is worthwhile, but we stayed on a Friday night.

I would definitely stay here again. Very nice hotel with so much within driving distance!

  • Stayed: January 2010, traveled with family
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Thank TravelAllMyDays
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gloria W, General Manager at Staybridge Suites Irvine Spectrum/Lake Forest, responded to this reviewResponded January 20, 2015

Dear Valued Guest,
Thank you for the wonderful comments. Our entire team takes pride in providing a wonderful hotel experience to all of guest such as yourself. Thank you for choosing us and we hope to see you again in the near future.

Take Care,

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed October 8, 2009

We stayed here because it was the cheapest and best rated room in the Irvine area that I could find with a full kitchen. The hotel is 3 years old so everything looks brand new. We got a great rate (called the hotel the morning we checked in). The breakfast buffet was really yummy and they served rice for breakfast too which is a plus. On certain days during the week they also served something around dinner time. We only had to provide our own food for lunch. Service was excellent and I would stay there again. At the time we had a 6 month old and a 2 and 1/2 year old. The only downside is that the closest highway is a toll road. It is a little ways to the other highway but we never used the toll road.

  • Stayed: August 2009, traveled with family
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Thank mom2saurus
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gloria W, General Manager at Staybridge Suites Irvine Spectrum/Lake Forest, responded to this reviewResponded January 20, 2015

Dear Valued Guest,
Thank you for the wonderful comments. Our entire team takes pride in providing a wonderful hotel experience to all of guest such as yourself. Thank you for choosing us and we hope to see you again in the near future.

Take Care,

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed June 30, 2009

Clean rooms, attentive service, fast and reliable high-speed (free) wireless internet, daily appetizers with wine & beer (Mon-Thu), free shuttle service to local businesses within a 5 mile loop...so much value packed into a small hotel. Colleagues have stayed at all the extended stay properties in this region and also rate the Staybridge Suites as their preferred choice in the Lake Forest area. The Front Office Manager, Cleo, in particular was a great ambassador for the hotel. Excellent service and very professional.

  • Stayed: June 2009, traveled on business
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Thank Emufi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gloria W, General Manager at Staybridge Suites Irvine Spectrum/Lake Forest, responded to this reviewResponded January 20, 2015

Dear Valued Guest,
Thank you for the wonderful comments. Our entire team takes pride in providing a wonderful hotel experience to all of guest such as yourself. Thank you for choosing us and we hope to see you again in the near future.

Take Care,

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Staybridge Suites Irvine Spectrum/Lake Forest

Address: 2 Orchard, Lake Forest, CA 92630-8306
Phone Number:
Location: United States > California > Orange County > Lake Forest
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Shuttle Bus service Swimming Pool Wheelchair access
Hotel Style:
#1 Business Hotel in Lake Forest
#1 Family Hotel in Lake Forest
Price Range: $122 - $238 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Staybridge Suites Irvine Spectrum/Lake Forest 3*
Number of rooms: 128
Official Description (provided by the hotel):
The Staybridge Suites Irvine East/Lake Forest is conveniently located near the Irvine Spectrum, Foothill Ranch/Lake Forest, Mission Viejo and Rancho Santa Margarita business communities. The hotel is easily accessible to Highways 5 & 405, and toll road 241, and just 14 miles from the Santa Ana / Orange County John Wayne Airport.The Staybridge Suites is situated within walking distance to the Towne Centre shopping area and close to companies such as Wonderware, Panasonic, Western Digital, Oakley, Wet Seal, Del Taco and Saddleback Church.Nearby attractions also include Irvine Spectrum Entertainment Center with a variety of restaurants, bars, specialty shops and movie theaters. Verizon Amphitheater, Wild Rivers Amusement Park, Laguna Beach, Newport Beach and South Coast Plaza are also minutes away. Disneyland and Knotts Berry Farm are within 20 miles. The hotel is an easy day trip to many areas of Los Angeles and San Diego.The Staybridge Suites Irvine East/Lake Forest features 128 spacious studio, one bedroom, and two bedroom suites with fully equipped kitchens and many amenities. Complimentary hot breakfast, evening Sundowner Reception social hour and high speed wireless Internet access are just some of the wonderful amenities we proudly provide. ... more   less 
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Also Known As:
Staybridge Suites Irvine Spectrum/Lake Forest Hotel Lake Forest
Staybridge Suites Lake Forest

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