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Hilton Garden Inn Irvine East / Lake Forest
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Reviews (423)
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All reviewsfront desktypical hgifoothill ranchbusiness staynice stayrooms are niceorange countythe hotel is cleangreat place to staytoll roadbreakfast staffking bedhotel is locatedplenty of parkingomeleteasy accessfree parking
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269 - 274 of 425 reviews
Reviewed July 15, 2014

The hotel was very clean and neat but the pool was being fixed. The hired help was excellent but not allowed to make decisions when problems occur. Manager very poor in following up and solving problems.

  • Stayed: July 2014, traveled solo
    • Value
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Review collected in partnership with Hilton Garden Inn
Thank Ethan G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Alfredo S, General Manager at Hilton Garden Inn Irvine East / Lake Forest, responded to this reviewResponded July 18, 2014

Hi Ethan, thank you for taking the time to write a review. We have taken your comment seriously and made sure it is addressed. I hope you got your revised folio. We hope we can prove ourselves to you on your next stay and if you can please call me directly to make your next reservation.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 10, 2014

The cleaning product used to clean the hotel room smelled terrible. What caught my attention was that there was a sign near the elevator on the 3rd floor stating that the chemicals used on the hotel floor were known to cause birth defects and other health problems. The cleaning products used and the fragrance used to clean the hotel rooms needs to change IMMEDIATELY. That is the only set back of this hotel. Because of this chemical smell, I would probably not stay here ever again. The hotel staff and help were incredible and attentive. Just that smell every time my room was cleaned and lingered during the duration of my stay was terrible. Please fix immediately. Thank you!

  • Stayed: July 2014, traveled solo
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Review collected in partnership with Hilton Garden Inn
Thank Mindy N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Alfredo S, General Manager at Hilton Garden Inn Irvine East / Lake Forest, responded to this reviewResponded July 18, 2014

Hi Mindy, Thank you for your review. I have forwarded your comment to my Executive Housekeeper and our vendor. We will make sure it is addressed immedietly. We hope to welcome you back again soon.

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Reviewed July 10, 2014

This HGI is the best option to stay in Lake Forest. Affordable, comfortable, clean, friendly staff and a full service restaurant availble. The only setback is the housekeeping staff that are not very solicitous, leaving essential needs (like soap and paper tissues) missing, but this was easily fixed with a call to the front desk. I also had cases that at 4PM my room hasn`t been serviced yet. Overall, a very good hotel.

Room Tip: Rooms ending with 01~05 (odd) are facing the same side as the laundry, which can be quite noisy sometimes.
  • Stayed: June 2014, traveled on business
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Thank STABR
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Alfredo S, General Manager at Hilton Garden Inn Irvine East / Lake Forest, responded to this reviewResponded July 18, 2014

Hi STABR, Thank you for your shout out 'Best Option in Town" on Trip Advisor. The staff and I truly appreciate that you took the time to share your experience and views. I will make sure to address the setback that you had during your stay but we are glad that it was resolved right away. Guests like you are the reason we love what we do at the Hilton Garden Inn Irvine East/lake Forest! We hope to welcome you again soon

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Reviewed July 8, 2014

The room furnishings and AC were outdated but the staff was friendly and helpful. The hotel is located in a nice clean area but not much to do around there except for basic shopping not to include malls. If you like very quite it's a good area. O

  • Stayed: July 2014, traveled on business
    • Value
    • Location
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Review collected in partnership with Hilton Garden Inn
Thank Veronica S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Alfredo S, General Manager at Hilton Garden Inn Irvine East / Lake Forest, responded to this reviewResponded July 10, 2014

Hi Veronica S. ! Thank you for your review our Hilton Garden Inn Irvine East/Lake Forest here on TripAdvisor. We are glad that you liked the location with easy access to highways and our hotel is less than a ¼ of a mile from restaurants, theaters and shopping. As well, our parking lot is directly connected to miles of jogging, hiking and biking trails and only 10 minutes from Irvine Spectrum shopping center. Thank you for your kind comment about our amazing staff how they are frendly / helpful and the cleanliness of our hotel. We are working on our furnitures and A/C to be updated soon. We hope to welcome you back again.

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Reviewed June 24, 2014

The hotel was clean, within walking distance of shopping, restaurants and easy freeway access. Breakfast was top notch and the hotel staff was more than accommodating. We arrived earlier than planned and the front desk went out of their way to get a room available so we could check in.

  • Stayed: June 2014, traveled as a couple
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Review collected in partnership with Hilton Garden Inn
1  Thank Georgette L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Alfredo S, General Manager at Hilton Garden Inn Irvine East / Lake Forest, responded to this reviewResponded July 10, 2014

Hi Georgette L! Thank you for your review of our Hilton Garden Inn Irvine East/Lake Forest. Thank you for your kind comment about the cleanliness of our hotel, our top noth breakfast and our accomodating hotel.staff. The staff and I truly appreciate that you took the time to share your experience and views. I will make sure to share this and we hope you are able to return and stay with us again in the future. Guests like you are the reason we love what we do at the Hilton Garden Inn Irvine East/lake Forest!

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