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Lake Arrowhead Resort and Spa, Autograph Collection
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Reviews (547)
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All reviewslake arrowhead resort and spaprivate beachfront desk managermountain viewcommon areasmain lobbywe ordered room servicehotel lobbylounge chairsbig bearthe general managerfitness centersouthern californialos angelesmid weekget awaywalking distance to the village
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Reviewed October 8, 2013

Here's a quick synopsis with further details below if you have the time/interest:
- Don't stay here. It's that simple. The rooms are aging and not at all inviting. Thin walls/floors and with lots of ambient noise everywhere that you'll hear nonstop.
- If you must stay, get a TOP floor lakeside view to minimize the damage. Lower floors are incredibly noisy and "alpine" views are actually of the parking lot. with their balconies just feet away from parked cars. Awful.
- The hotel restaurant is mediocre at best and expensive. Staff are young and inexperienced and just don't care about delivering a good culinary experience. Expensive bar with very tiny pours. You're better off sticking with beer.
- No one used the pool as it wasn't heated. Lots of kids with water wings were disappointed.
- Marriott just took over full time management October 1, but there's a lot of work to be done, especially with the 2-star caliber rooms.

Details: Stayed here for three nights in late September/early October and were given a 2nd floor lakeview room. Well appointed lobby, but beyond that, we had a surprisingly disappointing experience. The room quality is deservingly 2 stars with old furniture, worn carpet, stains, unspectacular bedding, and a small ancient first generation flat screen TV. Don't believe the web site room photos. We could have lived with most of it, but the worst part was experiencing the thinnest walls/floors of any "resort" we've ever stayed at. The sound transfer from the rooms/hallway above was simply unbelievable, leading us to call the front desk to make noise complaints for the first time ever in 30+ years of traveling. It didn't help. There was a wedding party one day while we were there and they all looked as unimpressed as we were, while children ran throughout the hotel bar area trying to find something to do with their time as bridesmaids sulked. We ate at the hotel restaurant for dinner the first night, and my better half (who is a professional chef in the SF Bay Area) vowed never to go back given the lackluster food quality, cold food temperature, and mediocre service. Lots of young, newbie staff who are without any culinary passion at this place and it shows.

Pluses: Lake Arrowhead is beautiful. Great place to relax along the shore. If it weren't for the beauty of the lake as the fall colors were starting to arrive, we would have checked out early and forfeited our money to find a better quality place to stay. This is the first negative resort review I've ever done, but I only think that it's fair to let people know what they might well also be running into.

Room Tip: Only opt for a top floor, lakeview room to avoid loud noise on lower floors and parking lot traffic on "alpine" views.
  • Stayed: September 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
3  Thank APR562
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed April 22, 2018
Google Translation

  • Stayed: March 2018, traveled with family
    • Rooms
    • Cleanliness
    • Service
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jennifer H, Executive Assistant at Lake Arrowhead Resort and Spa, Autograph Collection, responded to this reviewResponded April 23, 2018

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Reviewed October 4, 2017
Google Translation

Stayed: September 2017
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMLAR2017, General Manager at Lake Arrowhead Resort and Spa, Autograph Collection, responded to this reviewResponded November 14, 2017

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Reviewed September 17, 2017
Google Translation

  • Stayed: August 2017, traveled with friends
    • Location
    • Cleanliness
    • Service
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMLAR2017, General Manager at Lake Arrowhead Resort and Spa, Autograph Collection, responded to this reviewResponded September 24, 2017

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Reviewed July 15, 2017 via mobile
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Stayed: August 2016, traveled with family
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Management response:Responded August 10, 2017

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