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“Not sure what all the fuss is about” 3 of 5 bubbles
Review of Ayres Hotel Laguna Woods

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Ayres Hotel Laguna Woods
Ranked #1 of 1 Hotels in Laguna Woods
Certificate of Excellence
GreenLeadersGold level
Beijing, China
Level Contributor
50 reviews
42 hotel reviews
common_n_hotel_reviews_1bd8 54 helpful votes
“Not sure what all the fuss is about”
3 of 5 bubbles Reviewed September 16, 2013

Stayed at this hotel for a week with my husband for a work trip. Was looking forward to it after reading the good reviews, but once I got there, I wasn't sure what everyone was talking about.

The staff at the front desk was not helpful. Anytime we requested anything, the staff said we should "come back later". They never offered to make a note of things and contact us, nor did they specify what time they meant by later.

We were put in a handicap room which meant the bathroom was large and the room was rather cramped. The setup for the shower was poorly designed and got the entire bathroom wet, each time, without fail (this was the result of poor design, not the fact that it was handicap accessible). When we asked if we could switch rooms, the staff was wholly unhelpful.

The room itself was fine but cramped. The bed was comfortable.

Staff came by around 8:30 every morning to clean, but we were still in the room. If we didn't call or directly talk to the cleaning staff after that, they would not clean the room that day.

Breakfast was nice -- eggs, bacon, some so-so pastries and cereal. The pool outside looked nice but we never used it. It was located next to the parking lot.

  • Stayed September 2013, traveled on business
    • 3 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 2 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
1 Thank liveinchina
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AyresHotels, General Manager at Ayres Hotel Laguna Woods, responded to this review, September 25, 2013
Dear liveinchina,

Thank you for taking the time to leave a candid review on TripAdvisor to inform others of your previous stay with us. Our sincerest apologies if you did not find your accommodations to be exceptional. We are very distressed to hear that you found your interactions with team members to be lacking. We are generally known for our warm service and friendly atmosphere, so we apologize for this. One of the company's core values is We Care About People and I will be sure to reiterate this with our team members. Again, I apologize and hope you will reconsider staying with us in the future.

Sincerely,
Vince Neale
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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624 reviews from our community

Traveler rating
    459
    128
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    8
    9
See reviews for
213
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (185)
Date | Rating
  • English first
  • German first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
Venice, CA
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed September 16, 2013

Ayers figured out how to provide a 5 star experience for a fraction of the price:
The beds are great, kitchenettes allow for personal food choices whenever desired, the breakfasts and happy hours (including free beer!) are incredible, the well maintained and lovely patio and pool areas are as good as anywhere. The design of the halls and decor reflect high end, while they offer free parking and the happiest and most gracious desk staff as you will find anywhere. The rooms are much larger than your average hotel room and come with free WiFi a free daily newspaper during the weekdays and very comfortable living room furniture. Even the desk chair is a high quality office chaair.

Room Tip: You don't pay for 24hr room service or valet parking, but there are many nearby restaurants, and...
See more room tips
  • Stayed September 2013, traveled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Abbushuki
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
San Jose, California
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed September 9, 2013

We have stayed at the Ayres on several occasions, once even bringing a family group here for my mother's 90th birthday. The hotel is ALWAYS spotless and ready for guests, but the crowning touch is the service. Once, out of the blue, an employee offered to shuttle us to a local restaurant so we could have a celebratory drink and not have to drive. The breakfast is far and away above what you might expect. The pool is an added bonus. You WILL NOT be disappointed. Forget the rest, Ayres Laguna Woods is the best.

Room Tip: Any room you can get, since they are often full.
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  • Stayed September 2013, traveled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank gallerymic
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AyresHotels, General Manager at Ayres Hotel Laguna Woods, responded to this review, September 10, 2013
Dear Gallerymic,

Thank you very much for taking the time to leave a review to let others know about your experiences with our hotel. It is such an honor and delight to welcome you back on various occasions; thank you for choosing us to celebrate and stay. We truly strive to create the best possible experience for our guests and are thrilled to see that we succeeded that goal with your visits. We hope to see you in the near future and thank you again.

Sincerely,
Vince Neale
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
San Ramon, California
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed September 7, 2013

They were great. My husband and I felt comfortable. The service was friendly and helpful. The breakfasts were very good, and hot. The cocktail hour was a nice surprise. The pool was clean and attractive. Our room was elegant appearing. There were very nice gardens. There were several restaurants and stores nearby. This was a pleasant surprise for staying in the LA area. We would come again.

  • Stayed September 2013, traveled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Holli H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
San Ramon, California
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed September 5, 2013

Ayers is a great place to stay - Awesome breakfeast and free-- free happy hour from 5-7pm give you complimentry beer and wine -- nice staff --rooms are clean and the decor has a ton of charm. comfy beds -- you cant go wrong.

  • Stayed September 2013, traveled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank Kristi M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Waddell, Arizona
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 bubbles Reviewed September 4, 2013

Gotta love this place... In the tradition of the esteemed Ayres Hotels, this one shines...
Great Staff, Beautiful Decor, Fresh Hot Breakfast, Gorgeous pool and (Service) dogs welcome...
Umpteenth stay here and NEVER disappointed by the cheerful, informative Assis, & company at the front desk, then breakfast courtesy of the hospitable & charming Fabiola, Alex & Aida... Spotless, Elegant Rooms are serviced so conscientiously by Maria & the Housekeeping staff...

The Brandman University of Nursing has picked a winner in this venue...

Room Tip: Poolside rooms 119 - 127 & 155 - 163, are our favorites, even if a little too warm in the summer...
See more room tips
  • Stayed September 2013, traveled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank AlaskanKiwi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Honolulu, Hawaii
Level Contributor
52 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
4 of 5 bubbles Reviewed September 4, 2013

It is not often you can find great value in pricey Southern Orange County. The Ayres delivers it, and then some. Great hotel with excellent access to the OC for business, shopping, visiting family and only a short ride to Laguna Beach. Terrific staff, great breakfast and really good internet, all at reasonable prices. After years of putting up with either sub-standard accommodations or over priced good ones, it't great to have found the Ayers.

  • Stayed August 2013, traveled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Jeffrey K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Ayres Hotel Laguna Woods

Property: Ayres Hotel Laguna Woods
Address: 24341 El Toro Rd, Laguna Woods, CA 92637-4901
Phone Number:
Location: United States > California > Orange County > Laguna Woods
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #1 of 1 Hotels in Laguna Woods
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Ayres Hotel Laguna Woods 3*
Number of rooms: 139
Official Description (provided by the hotel):
The charm and elegance of a European-inspired boutique hotel await you at Ayres Hotel Laguna Woods! Whether you’re here for a short visit or a long, relaxing retreat, you’ll find all of the luxurious guest rooms at Ayres Hotel Laguna Woods are impeccably appointed with a full suite of complimentary amenities including our signature double pillow top beds, flat screen TV’s, refrigerators, coffeemakers, microwaves well lit work desks and Wifi, iHomes, hairdryers, iron/ironing board, and curved shower rods. And every morning you will start your day right with our complimentary full American breakfast! Ayres Hotel Laguna Woods welcomes travelers to all of the exciting business, recreational, and entertainment attractions South Orange County has to offer. Surf, play, and lounge the day away at nearby, world famous Laguna Beach. Revive your wardrobe at the Laguna Hills Mall only one mile away. Also, be sure to check out the exciting night life at the Irvine Spectrum Entertainment Center where you can laugh at the Improv comedy club or play like a kid again at Dave & Buster's video arcade. ... more   less 
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Also Known As:
Ayres Laguna Woods
Laguna Woods Ayres Hotel

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