Stayed at this hotel for a week with my husband for a work trip. Was looking forward to it after reading the good reviews, but once I got there, I wasn't sure what everyone was talking about.
The staff at the front desk was not helpful. Anytime we requested anything, the staff said we should "come back later". They never offered to make a note of things and contact us, nor did they specify what time they meant by later.
We were put in a handicap room which meant the bathroom was large and the room was rather cramped. The setup for the shower was poorly designed and got the entire bathroom wet, each time, without fail (this was the result of poor design, not the fact that it was handicap accessible). When we asked if we could switch rooms, the staff was wholly unhelpful.
The room itself was fine but cramped. The bed was comfortable.
Staff came by around 8:30 every morning to clean, but we were still in the room. If we didn't call or directly talk to the cleaning staff after that, they would not clean the room that day.
Breakfast was nice -- eggs, bacon, some so-so pastries and cereal. The pool outside looked nice but we never used it. It was located next to the parking lot.
- Official Description (provided by the hotel):
- The charm and elegance of a European-inspired boutique hotel await you at Ayres Hotel Laguna Woods! Whether you’re here for a short visit or a long, relaxing retreat, you’ll find all of the luxurious guest rooms at Ayres Hotel Laguna Woods are impeccably appointed with a full suite of complimentary amenities including our signature double pillow top beds, flat screen TV’s, refrigerators, coffeemakers, microwaves well lit work desks and Wifi, iHomes, hairdryers, iron/ironing board, and curved shower rods. And every morning you will start your day right with our complimentary full American breakfast! Ayres Hotel Laguna Woods welcomes travelers to all of the exciting business, recreational, and entertainment attractions South Orange County has to offer. Surf, play, and lounge the day away at nearby, world famous Laguna Beach. Revive your wardrobe at the Laguna Hills Mall only one mile away. Also, be sure to check out the exciting night life at the Irvine Spectrum Entertainment Center where you can laugh at the Improv comedy club or play like a kid again at Dave & Buster's video arcade. ... more less
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- Also Known As:
- Ayres Laguna Woods
- Laguna Woods Ayres Hotel