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“A trip to the '70s”

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The Hills Hotel, an Ascend Collection by Choice Hotels
Ranked #2 of 4 Hotels in Laguna Hills
Certificate of Excellence
Walnut Creek, California
1 review
“A trip to the '70s”
3 of 5 bubbles Reviewed October 25, 2013

This place is a trip. Lobby is furnished 1970's style but clean and in good condition. I don't know how they pull that off b/c that furniture has not been made in 40 years. Front desk was very nice and helpful. The elevator is small , slow and creaky. Hallways and rooms have been ungraded fairly recently. Some trash bags laying around the hallway. You can tell people live here because some doors are decorated and/or personalized. That is not a good look for a 3-star hotel, in my opinion. The room is nice and clean. Bed is very comfortable. Limited TV choices. Internet is free but slow. Plenty of parking and no charge for parking.

Noise: The freeway is very loud on that side of the hotel.

The bar had a strange vibe. Sports was on TV but sound was off. Music playing was classical piano (yes, classical piano). The employees were all speaking in Russian I think. The room looked like a discoteque from many years ago. Food was decent and all reasonably priced.

Room Tip: ask to be on the non-freeway side
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  • Stayed October 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
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Helpful?
Thank murphysolve
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ronnie_Torres, Rooms Division Manager at The Hills Hotel, an Ascend Collection by Choice Hotels, responded to this review, October 28, 2013
Thank you for your detailed review. I'm glad to know you experienced friendly and helpful service and appreciated our unique decor. We designed our lobby and hotel to acknowledge our history while still providing clean and modern amenities for our guests. If you have any suggestions for us to improve going forward, please let me know.

Best,
Ronnie Torres, Rooms Division Manager
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323 reviews from our community

Traveler rating
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    15
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (89)
Date | Rating
  • Dutch first
  • English first
  • German first
  • Italian first
  • Portuguese first
  • Spanish first
  • Any
English first
Colorado Springs, Colorado
Level Contributor
33 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 bubbles Reviewed October 22, 2013 via mobile

The Hills is the hotel I stay at every year when we have our high school reunion. It is always very clean, reasonably priced and the staff are unbelievably friendly and helpful. Although there are other hotels in the area this one is the most convenient for me and by far my favorite!

  • Stayed October 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Valerie H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ronnie_Torres, Rooms Division Manager at The Hills Hotel, an Ascend Collection by Choice Hotels, responded to this review, October 24, 2013
Hi Valerie,

As part of a small local business, I sincerely appreciate you choosing to stay with us year after year. It's been a pleasure having you. The next time you stay with us, be sure to say hello so I can thank you in person.

All the best,
Ronnie Torres, Rooms Division Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Moorpark, California
Level Contributor
99 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 93 helpful votes
5 of 5 bubbles Reviewed October 22, 2013

We just stayed in the this hotel the past weekend after being invited to a super sweet wedding. Our room is newly remodeled with contemporary decor and bathroom amenities are great. We were appointed to a room viewing the pool and is full of natural light. Hotel staff is very courteous and friendly and very helpful. The hotel is conveniently located with Starbucks and McDonald in short walking distance. Furthermore parking is free. Although Internet is a little slow, it's still a good place to stay for a weekend or longer. Q

Room Tip: Contemporary room is highly recommended .
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  • Stayed October 2013, traveled as a couple
    • Value
    • Location
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Helpful?
2 Thank monique l
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ronnie_Torres, Rooms Division Manager at The Hills Hotel, an Ascend Collection by Choice Hotels, responded to this review, October 24, 2013
Thank you Monique! It's nice to know you appreciated your room's bright and open layout. I'll be sure to let the staff know you appreciated their friendly and helpful service as well. The next time you're in Laguna Hills, be sure to keep us in mind!

All the best,
Ronnie Torres, Rooms Division Manager
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San Diego
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
4 of 5 bubbles Reviewed October 21, 2013

Stayed only one night and didn't really have time to enjoy the hotel, will stay again. Place was very clean and staff very friendly. Location was freeway close. Found a lovely Italian place very close by. Kids did enjoy the pool.

  • Stayed October 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank tomyango
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ronnie_Torres, Rooms Division Manager at The Hills Hotel, an Ascend Collection by Choice Hotels, responded to this review, October 24, 2013
Thanks for recommending us on TripAdvisor. Knowing that you'd stay with us again is the best compliment. Hope to see you and your family back again soon!

Best,
Ronnie Torres, Rooms Division Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
San Juan Capistrano, California
2 reviews
5 of 5 bubbles Reviewed October 21, 2013

We were invited to a party at this hotel and decided to stay the night and it was a great experience. The rooms were newly remolded, modern and super clean. The staff was helpful and the restaurant in the morning for breakfast was friendly and convenient. We would definitely come back again.

  • Stayed October 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank kelly e
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ronnie_Torres, Rooms Division Manager at The Hills Hotel, an Ascend Collection by Choice Hotels, responded to this review, October 23, 2013
Thanks Kelly! I'm happy to know you appreciated our modern rooms and experienced friendly and helpful service. Knowing that you would definitely stay with us again is the best compliment.

All the best,
Ronnie Torres, Rooms Division Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Los Angeles, California
2 reviews
5 of 5 bubbles Reviewed October 21, 2013

I attended a birthday party in the ballroom and decided to stay at the hotel. It's easily accessible right off the freeway, and in a general area of Laguna Hills, but it feels more like you're staying in a very nice boutique hotel. The rooms were really nice and the staff was superb.

If I was in the area again, I would stay here for sure!

  • Stayed October 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Jenfish12
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ronnie_Torres, Rooms Division Manager at The Hills Hotel, an Ascend Collection by Choice Hotels, responded to this review, October 23, 2013
Thanks so much for staying with us! I'm happy to hear you think our hotel has a nice boutique feel to it. I'll be sure to let the staff know you appreciated their excellent service. Looking forward to your next visit!

All the best,
Ronnie Torres, Rooms Division Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Laguna Beach
2 reviews
4 of 5 bubbles Reviewed October 16, 2013

We stayed 1 night while our home underwent some plumbing improvements. Our 1st floor pool room view room was remodeled in a modern pattern, nice lighting and wall treatments. The beds were quite comfortable and the bedding was high thread count. The pool area did not have a jacuzzi. We learned upon check out that they are moving the pool to the far end of the large parking lot and the move will have a jacuzzi. We did not dine there but walked through the cafe and lounge, very tastefully designed. The staff are professional and very personable. I recommended The Hills for stays while making home improvements for locals and for visiting relatives.

Room Tip: The hotel is still in the remodel mode from the past Holiday Inn personality. The ground floor refle...
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  • Stayed October 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank K M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ronnie_Torres, Rooms Division Manager at The Hills Hotel, an Ascend Collection by Choice Hotels, responded to this review, October 18, 2013
Thank you for sharing your experience with me. I'm glad to know you enjoyed a comfortable stay with us while your home was undergoing improvements. I'll be sure to let the staff know you appreciated their professional and personable service.

Best,
Ronnie Torres, Rooms Division Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about The Hills Hotel, an Ascend Collection by Choice Hotels

Property: The Hills Hotel, an Ascend Collection by Choice Hotels
Address: 25205 La Paz Rd, Laguna Hills, CA 92653-5105
Phone Number:
Location: United States > California > Orange County > Laguna Hills
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #2 of 4 Hotels in Laguna Hills
Price Range (Based on Average Rates): $$
Hotel Class:3 star — The Hills Hotel, an Ascend Collection by Choice Hotels 3*
Number of rooms: 147
Official Description (provided by the hotel):
The Hills Hotel, an Ascend Collection Hotel, is a full service boutique hotel located in beautiful Laguna Hills. We are proud to be among Orange County's top premiere hotels, offering access to some of California's most magnificent beaches, shopping, nightlife, fine dining and deep sea fishing. At The Hills Hotel, we are known for our unique service and accommodating staff that are always willing to go above and beyond to serve our guests. Whether you are traveling to Laguna Hills for business or pleasure, individually or with your entire family, you will find a world of comfort and convenient amenities here. Now, it's your turn to Meet, Play, and Relax at The Hills Hotel! ... more   less 
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Also Known As:
The Hills Hotel, An Ascend Collection By Choice Hotel Laguna Hills
Holiday Inn Laguna Hills
Laguna Hills Holiday Inn

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