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The Hills Hotel, an Ascend Collection by Choice Hotels
Ranked #2 of 4 Hotels in Laguna Hills
Certificate of Excellence
Long Beach, California
Level Contributor
24 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
“Gem of O.C.”
4 of 5 bubbles Reviewed April 8, 2013

On a recent working vacation to California, I was fortunate enough to stay at the Hills Hotel. I am a firm believer that it's easy to put in a marble floor in the lobby, the hard part is good service. The Hills Hotel has outstanding service. I'm bad at names, but there was a male Front Desk Attendant, who greeted me by name from the first day until the last. That recognition made me feel like I was the most important guest in the hotel. The Front Desk was also very attentive while I received fax after fax. Service and the food at the restaurant was just as impressive. The property, inside and out, always looked fantastic. Like every room I stay in, I thoroughly inspected my room when I checked in and found it to be perfectly clean. The decor in the room was very nice, the bed and pillows were wonderful, and even the bath amenities were surprisingly decadent. Business travelers may especially like the desk in the room, great quality internet, and in-room digital safe. Leisure travelers will especially enjoy the atmosphere and decor.

  • Stayed March 2013, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank TimK562
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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323 reviews from our community

Traveler rating
    139
    95
    48
    26
    15
See reviews for
94
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (89)
Date | Rating
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  • English first
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  • Any
English first
Level Contributor
12 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 bubbles Reviewed April 7, 2013 via mobile

Very nice hotel that was pet friendly. As a small pet owner it is hard to believe these big chain hotels who advertise "pet friendly" and then want $100 or more for the pet to stay is false advertising. This hotel only charged $30, which is reasonable. We are very clean with our pet and travel with her own bed. On other notes, this is a very clean and friendly hotel. The staff were very helpful and kind. It has a great Italian restaurant right around the corner and is close to I-5. Would recommend this hotel to anyone.

Stayed April 2013, traveled as a couple
Helpful?
Thank Connie G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Monterey
Level Contributor
6 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 bubbles Reviewed April 4, 2013

Recently attended a meeting at this hotel. Had an excellent experience. Hotel is going a refurbishment and they have done a great job of the new rooms. Meeting facilities were really nice. Staff was professional and friendly.

  • Stayed March 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank TravellerMonterey
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Fort Worth, Texas
Level Contributor
31 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
3 of 5 bubbles Reviewed April 3, 2013

Let me start by saying the staff at the front desk are exceptional. They were friendly and very willing to help with anything you need.
The outside of the property is very nice and the lobby/bar area is great as well. The thing that surprised me the most was that the rooms were lacking the attention to detail that you should expect from a boutique hotel such as this.
The vanities in the bathrooms, ( I had 2 rooms), were in poor condition. Chips of the wood broken off showing raw wood and the paint was in bad condition.
The doors to both bathrooms had marks on them and one of them needed to be replaced or at the bare minimum needed a new paint job. One of the exhaust registers was at least an inch away from the wall and there was no exhaust fan working for that bathroom.
Also surprising is that they only provide one robe and one set of slippers in each room. Seems odd if you had two or even four people in a room. They also included a complimentary drink coupon for the bar and when I asked about additional ones they did give me 2 more which only makes sense because there were 2 adults in each room. They told me they usually only provide one per room, kind of like the robes.
The beds are comfortable but are very springy and if someone moves on one side of the bed the other person will absolutely feel it.
Overall experience was okay but I expected more up to date rooms and for them to be in better condition especially with this being an Ascend hotel. I travel quite a bit and some of the newer comfort inns are nicer than this hotel.
They have an onsite restaurant so they do not offer complimentary coffee in the lobby or any type of continental breakfast.
The pool is not heated so the water is cold until late April I would guess.
Again, the staff was great but they need to be brought up to date and maintained so that this property can become what it should be.

  • Stayed April 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank oneseadawg
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Toronto, Canada
Level Contributor
33 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
4 of 5 bubbles Reviewed April 1, 2013

We have recently stayed at this hotel for 4 days. It is a very clean and simple hotel. Our room was facing the outdoor pool at the back and was very quiet. Parking and wireless internet were free. I would recommend this Hotel.

  • Stayed March 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank all_all_71
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Aliso Viejo, California
1 review
5 of 5 bubbles Reviewed March 25, 2013

We stayed at this excellent hotel number of nights and everything was absolutly awsome, I can't say enough about how great the customer service was and how amasing the personnel were. I came back to this hotel a number of times in a period of 5 weeks.

  • Stayed March 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank homi s
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
lake forest
1 review
5 of 5 bubbles Reviewed March 23, 2013

the customer service is amazing I showed up and Resa khadiwi was more then accommodating. he was very polite and went out of his way to make sure my stay was comfortable. he is the what customer service should should be at every hospitality hotel. amazing customer service!!!!!!

  • Stayed April 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Mike m
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about The Hills Hotel, an Ascend Collection by Choice Hotels

Property: The Hills Hotel, an Ascend Collection by Choice Hotels
Address: 25205 La Paz Rd, Laguna Hills, CA 92653-5105
Phone Number:
Location: United States > California > Orange County > Laguna Hills
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #2 of 4 Hotels in Laguna Hills
Price Range (Based on Average Rates): $$
Hotel Class:3 star — The Hills Hotel, an Ascend Collection by Choice Hotels 3*
Number of rooms: 147
Official Description (provided by the hotel):
The Hills Hotel, an Ascend Collection Hotel, is a full service boutique hotel located in beautiful Laguna Hills. We are proud to be among Orange County's top premiere hotels, offering access to some of California's most magnificent beaches, shopping, nightlife, fine dining and deep sea fishing. At The Hills Hotel, we are known for our unique service and accommodating staff that are always willing to go above and beyond to serve our guests. Whether you are traveling to Laguna Hills for business or pleasure, individually or with your entire family, you will find a world of comfort and convenient amenities here. Now, it's your turn to Meet, Play, and Relax at The Hills Hotel! ... more   less 
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Also Known As:
The Hills Hotel, An Ascend Collection By Choice Hotel Laguna Hills
Holiday Inn Laguna Hills
Laguna Hills Holiday Inn

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