I stayed here August 7, 2010 to go to the Pageant of The Masters in Laguna Beach. I reserved 2 rooms, one for myself and the 2nd one for my 2 friends. My room was ready upon check in at 2p.m. There room was not ready .We put our luggage in my room until theirs was ready. Understandable considering Check in was 3 p.m. We went to wait by the pool area, which was very nice. 3 p.m. comes and room still not ready. It needed to be cleaned still. The desk clerk could not give us a time when it would be ready and said they have no communication with the maid staff. What? Seriously? Every hotel I have ever stayed in has had communication with their maids. Anyway. 3:30 come around. Still nothing. My one friend asked to talk to the manager as this is unacceptable. No manager there. Again, what? After much urging they finally call their corporate office and give the phone to my friend who proceeded ina professional manner tell them this a bad customer service and their desk clerks could offer no reason and no appology. They onyl said they were busy last night and the rooms are extra dirty. Did not make sense at all. In the menatime, I run up to the floor wher our rooms were and noticed teh maid at my friends room and asked how long. He was very pleasant and said 20 minutes. That's all it took was for some one to go up and ask. The rest of the stay was very nice, the rooms were clean and the pool veiw was nice. We had rooms 202 and 204. 202 was much bigger and the same price as room 202. 204 had 500 sq ft, Separate bedroom with a door and 2 double beds. Refridgerator, microwave, coffe maker,etc. The breakfast was good too.
- Official Description (provided by the hotel):
- Located near the intersection of the 5 and 405 Freeways, the Courtyard Laguna Hills Hotel is right in the heart of the Orange County business center. We are perfectly situated minutes from dining and entertainment at the Irvine Spectrum and Irvine Meadows Amphitheater, as well as only 50 miles from both Los Angeles and San Diego. At our hotel near the Irvine Spectrum, experience our reinvented lobby, featuring The Bistro-Eat. Drink. Connect.(R), which serves Starbucks coffee and where you can enjoy a full meal with cocktails in the evening, or grab something light to go. Stay connected in our Laguna Hills hotel lobby with free Wi-Fi and our interactive GoBoard(R) technology, providing up-to-date news, weather and local information. Guests at our hotel near Irvine, CA appreciate our smartly redesigned rooms that provide the optimal mix of relaxation and flexible functionality. When downtime arises, soak up the sun at our outdoor pool and whirlpool. Guests can also enjoy free parking at our hotel. ... more less
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- Also Known As:
- Courtyard By Marriott Laguna Hills Irvine Spectrum/Orange County Hotel
- Courtyard Laguna Hills
- Laguna Hills Marriott
- Laguna Hills Courtyard