During the first night of our stay I awoke several times feeling itchy. In the morning I found small red blotches appearing on my body. As the day progressed, the blotches turned into raised, white centered welts all over my body, and we began to suspect BED BUGS. We found them under the top mattress and next to the box springs. There was a whole colony of scurrying red insects. We looked them up on our iPad and identified them as adult bed bugs. By evening the bites became so painful, we asked the clerk for help in locating medical treatment and ended up in an emergency room. The hotel has refused to answer phone calls or accept letters of complaint that we have sent and the parent group, Choice Hotels has refused to accept any responsibility.
- Official Description (provided by the hotel):
- Newly designed rooms with two queen beds and all the modern conveniences in our Laguna Hills Hotel. ... more less
- Reservation Options:
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- Also Known As:
- Comfort Inn Irvine Spectrum Hotel Laguna Hills
- Comfort Inn Laguna Hills
- Laguna Hills Comfort Inn