Our room looked over the busy road (from the freeway off ramp) at the front of the hotel, so we asked and were allowed to change, which was very nice of the reception staff. (We looked at 2 other rooms but could not tell the difference between the upgraded and non-upgraded rooms.) Our upstairs room had a window that opened but no balcony, in Building C, which had a lift and overlooked the car park on the opposite side of hotel. A pool, spa, gym and laundry were available on the premises, as well as a selection of continental breakfast choices. Room was cleaned daily and coffee (but not toiletries) refreshed. A car is definitely needed in the area to get to the beaches, Laguna festival events, or Irvine Spectrum Mall, but we found the hotel reasonably priced for high season and central for touring the southern sections of Orange County.