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Junec523

Organizer

5.0 of 5 bubblesReviewed Jun 17, 2019
Laguna Hills Lodge is clean, reasonable and has a friendly staff! The free breakfast is a delicious bonus. It is close to the airport, freeway and many local restaurants.
We have stayed here 5 times and will choose it again!
Date of stay: June 2019
Trip type: Traveled with family
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
wjcpatpend, Owner at Laguna Hills Lodge, responded to this review
Responded Jun 17, 2019
Hi Jaccoloh: Thanks for your repeat business, 5 star review, and feedback "...clean....friendly...close to many local restaurants." BTW, guest feedback is very positive on Kings Fish House, BJs, In-N-Out Burger, and Rubys at the Five Lagunas Mall just across the street. As a family owned business we appreciate you staying with us, please come back again soon ^_^.
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Reviews (992)
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Reviewed June 16, 2019

This was my first time I visited this hotel. I had a great experience, all services are good. The pool is clean and has warm water, also this place has a great location, you can found a lot of services near to the hotel: restaurants, shopping malls, entertainment, pharmacy,etc.

The rooms are comfortable, and have TV, air conditioner and WIFI.

If you come to Laguna Hills, I recommend you "Laguna Hills Lodge".

Room tip: Corner suites are large
Date of stay: June 2019
  • Trip type: Traveled with family
    • Location
    • Rooms
    • Service
2  Thank Sandy G
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
wjcpatpend, Owner at Laguna Hills Lodge, responded to this reviewResponded June 16, 2019

Hi Sandy: Thanks for staying with us and thank you for your recommendation ^_^. We really do have a great location, across the street from the Five Lagunas Mall and a short drive to Disneyland or Laguna Beach. BTW, guest feedback is very positive about Kings Fish House, In-N-Out Burger, Rubys and BJs at the mall. As a family owned business we thank you for your business!

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Reviewed June 13, 2019

Visiting friends in nearby Laguna Woods and stayed at this hotel. Although a little dated, hotel rooms were clean and well maintained. Front desk staff were mostly friendly and helpful (One young woman manning the front desk wasn't very helpful in giving/providing directions to a nearby store.) Check-in and -out were easy. Price was as advertised. Breakfast was OK - no hot food other than toasted breads.

Date of stay: June 2019
  • Trip type: Traveled with friends
    • Value
    • Cleanliness
    • Service
2  Thank schoobdog
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
wjcpatpend, Owner at Laguna Hills Lodge, responded to this reviewResponded June 16, 2019

Thanks so much for your review and headline "Clean and Reasonable". "Clean" is the #1 compliment we receive in guest reviews. We were happy to read your check-in and check-out were easy. You are right about breakfast, it is a Continental Breakfast with "no hot food other than toasted breads". Our thinking is to offer a large selection of breakfast items (i.e.: muffins 3 choices, danish, 3 flavors, cereals / oatmeal 7 varieties, breads / bagels 5 choices, etc.) so everyone has something that they like. Should you wish a full hot breakfast we can recomment Chick-fil-A next door or Ruby's at the mall across the street. Thank you for staying with us, we hope to see you again soon ^_^.

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Reviewed June 12, 2019

We had a very comfortable stay. Rooms were clean. Pool area provided plenty of sitting space both in shade and sun. Was cleaned on a very regular basis. Breakfasts were good. Highlight of hotel is the excellent and friendly service from the front desk. Helped us find hiking in the area and printed out maps. Seemed genuinely interested in meeting our needs. Will definitely return.

Date of stay: June 2019
  • Trip type: Traveled as a couple
    • Sleep Quality
    • Cleanliness
    • Service
2  Thank cdellino
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
wjcpatpend, Owner at Laguna Hills Lodge, responded to this reviewResponded June 16, 2019

Hello Carmela: Thanks for taking the time to post a review score of 5 out of 5, and for your recommendation "Will definitely return". We appreciate your comments about "clean" rooms and "freindly servcie fromt he front desk". We look forward to your next visit. As a family owned business we thank you for your busienss!

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Reviewed June 7, 2019

Laguna Hills Lodge was convenient for my needs. Check in/out was easy and no hassle. No surprise fees. It was exactly as agreed. The room was clean and comfortable as well as quiet. It was nice for a change to stay in a room that had thick enough walls that you didn't hear every word from neighboring rooms.
I will certainly consider Laguna Hills Lodge again in the future.
I didn't get a chance to try the Finnish Sauna....next time.

Date of stay: May 2019
2  Thank Andrea L
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
wjcpatpend, Owner at Laguna Hills Lodge, responded to this reviewResponded June 7, 2019

Hi Andrea: Thanks so much for your review and feedback "The room was clean and comfortable as well as quiet". BTW, the Lodge has won the Trip Advisor Award of Excellence for nine years in a row ^_^. As a family owned business we thank you for your business! Please come back again soon ^_^.

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Reviewed June 7, 2019

Very nice and clean, renovated. Super friendly front desk. Nice pool area, good breakfast. Looks cute from outside and the garden is full of flowers. We went there for a family reunion and everyone enjoyed the place.

Room tip: Garden room if available
Date of stay: May 2019
  • Trip type: Traveled with family
    • Value
    • Rooms
    • Service
2  Thank hf744
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
wjcpatpend, Owner at Laguna Hills Lodge, responded to this reviewResponded June 7, 2019

Thanks for taking the time to post a review and for your score of 5 out of 5. We appreciate your comment "Very nice and clean, renovated". BTW, "clean" is the #1 compliment we receive in guest reviews, "friendly" is #2 ^_^. We look forward to seeing you again soon.

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